Mumbai Maharashtra Leader healthcare medical billing Jobs – 5 Open Jobs Today

Patient Care Advisor
Procare Health Advisors Pvt Ltd —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- Nursing
- Customer service
- English
- Health insurance
- Flexible schedule
Quick apply
Manager - Rental Operations- Mumbai
Arjo —Mumbai, Maharashtra
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Senior Consultant - Forensics - National - ASU - Forensics - Investigations & Compliance - Mumbai
EY —Mumbai, Maharashtra
- Medicine
- Bachelor's degree
- Agile
EDI Specialist
Harris Computer Systems —Vikroli, Mumbai, Maharashtra
- Full-time
- HIPAA
- Bachelor's degree
- Communication skills
Territory Manager - Technical Services
Fresenius Medical Care —Mumbai, Maharashtra
- Full-time
- Data entry
- Leadership

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Patient Care Advisor

Procare Health Advisors Pvt Ltd
Andheri East, Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹20,000 - ₹35,000 a month

Benefits

Health insurance
Flexible schedule

Qualifications

Marathi
Nursing
Customer service
Employee orientation
English
Microsoft Office
Bachelor's degree
Computer skills
Hindi
Billing
Communication skills

Full job description

Job Description – Patient Care CoordinatorPosition Title:

Patient Care Coordinator

Location:

Mumbai (Andheri East)

Company:

Procare Health Advisors Pvt. Ltd.

About Procare

Procare Health Advisors Pvt. Ltd. is one of Mumbai's leading home healthcare companies, providing nursing care, attendants, physiotherapy, medical equipment rentals, diagnostics, doctor visits, ICU setups at home, and comprehensive out-of-hospital care solutions.

We are looking for compassionate, customer-focused, and highly organized professionals to join our growing Patient Care Team.

Role Summary

The Patient Care Coordinator will serve as the primary point of contact between patients, families, hospitals, and Procare's operations team. The role involves coordinating patient services, ensuring smooth service delivery, handling inquiries and complaints, and maintaining high levels of patient satisfaction.

Key ResponsibilitiesPatient & Family Coordination

Handle inbound and outbound calls from patients and families.
Understand patient requirements and recommend appropriate services.
Provide updates regarding staff deployment, equipment delivery, and ongoing services.
Ensure a smooth onboarding experience for new patients.

Service Coordination

Coordinate with Operations, Staffing, Logistics, and Accounts teams.
Follow up on nurse, attendant, physiotherapy, and equipment requirements.
Ensure timely execution of services as committed to clients.
Escalate urgent cases to concerned departments promptly.

Complaint Resolution

Address patient concerns and complaints professionally.
Coordinate internally to ensure timely resolution.
Maintain proper records of complaints and actions taken.

Customer Relationship Management

Build strong relationships with patients and families.
Conduct follow-up calls to assess service satisfaction.
Collect patient feedback and Net Promoter Scores (NPS).

Documentation & CRM Management

Update patient records and service details in the CRM.
Maintain accurate communication logs and case notes.
Track service requests and follow-up actions.
Use AI systems to ensure efficient functioning of day to day activities

Billing & Payment Coordination

Assist clients with invoice-related queries.
Coordinate with the Accounts Team for payment follow-ups when required.
Support clients regarding payment methods and billing schedules.

Desired Skills

Excellent communication skills in English, Hindi, and preferably Marathi.
Strong customer service orientation.

Preferred Experience

2–5 years of experience in:
Healthcare BPO
Customer Service
Hospital Coordination
Patient Relationship Management
Insurance or Medical Process

Preferred Background

Home Healthcare
Hospitals
Healthcare Startups
Medical Insurance
Healthcare Call Centers
Premium Customer Service BPOs

Educational Qualification

Graduate in any discipline.
Healthcare Management, Hospital Administration, Nursing, or Allied Healthcare qualifications will be an added advantage.

Key Performance Indicators (KPIs)

Patient Satisfaction Score
Net Promoter Score (NPS)
Response Time to Patient Queries
Complaint Resolution Time
Service Coordination Accuracy
Patient Retention Rate
CRM Data Accuracy
Collection Support Effectiveness

What We Offer

Opportunity to work with a rapidly growing healthcare organization.
Exposure to hospital partnerships and advanced home healthcare services.
Career growth into Team Leader, Operations Manager, or Patient Experience Manager roles.
Meaningful work that directly impacts patients and families.

Ideal Candidate Profile

"A patient care coordinator at Procare should combine the professionalism of a customer success executive, the empathy of a healthcare worker, and the efficiency of an operations coordinator."

Ability to remain calm and professional under pressure.
Good problem-solving and conflict-resolution skills.
Basic computer proficiency (MS Office, CRM software, email).
Strong coordination and multitasking abilities.
Empathy and compassion while dealing with patients and families.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule

Work Location: In person

Quick apply

Refine Your Search

leader healthcare medical billing jobs in mumbai maharashtra

Patient Care Advisor

Manager - Rental Operations- Mumbai

Senior Consultant - Forensics - National - ASU - Forensics - Investigations & Compliance - Mumbai

EDI Specialist

Territory Manager - Technical Services

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