Mumbai Maharashtra Level call center representative Jobs – 40 Open Jobs Today

HR Representative - Payroll
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
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Quick apply
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Cencora —Mumbai, Maharashtra
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Datamark, Inc. —Mumbai, Maharashtra
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TIAA —Mumbai, Maharashtra
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HR Representative - Payroll

NCR Atleos -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
5 days ago

Qualifications

Knowledge management
Microsoft Excel
Multilingual
Customer service
Call center experience
SAP
English
Microsoft Office
Human resources
Payroll
ServiceNow
Communication skills
Workday

Full job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Summary

The Payroll Specialist serves as the first point of contact for payroll-related inquiries within the HR Shared Services organization. This role is responsible for receiving, investigating, and resolving payroll cases whenever possible at Tier 1, while ensuring more complex issues are accurately documented and escalated to Payroll Specialists or other subject matter experts when needed.

Working in a high-volume HR Shared Services environment, the Payroll Specialist provides support through case management systems and acts as the primary intake and triage point for payroll inquiries. The role requires strong knowledge of payroll processes, excellent customer service skills, and the ability to work effectively across HR, Payroll, and local business stakeholders.

This position is expected to resolve as many payroll inquiries as possible at Tier 1 through effective case investigation, knowledge utilization, and payroll expertise, reducing unnecessary escalations to Payroll Specialists.

Primary Responsibilities

Serve as the first point of contact for employee and manager payroll inquiries
Own and manage payroll-related cases from intake through resolution or escalation
Resolve payroll questions and transactions that can be handled within Tier 1 scope
Gather required information and perform initial investigation before escalating payroll cases
Ensure escalated payroll cases are complete, accurate, and routed to the appropriate specialist team
Respond to requests received through case management system
Create and maintain case records for all payroll inquiries
Assist employees in understanding payroll processes, pay statements, deductions, tax documents, direct deposit changes, and payroll-related policies
Utilize knowledge articles, payroll procedures, and system documentation to resolve inquiries
Monitor payroll case queues to ensure timely assignment, follow-up, and closure
Identify recurring payroll issues and provide feedback for process improvements and knowledge updates
Partner closely with Payroll, HR Shared Services, HR Business Partners, and other stakeholders to support issue resolution
Maintain employee privacy, confidentiality, and compliance with all payroll and data protection requirements
Prioritize workload effectively to meet service level agreements and payroll deadlines
Contribute to continuous improvement initiatives related to payroll services, knowledge management, and employee experience

Qualifications

Minimum 2 years of payroll operations experience required
3 or more years of payroll operations or payroll shared services experience preferred
Experience in Shared Services, payroll operations, HR operations, Customer Service, or Call Center environment
Working knowledge of payroll processes, payroll regulations, earnings and deductions, tax documentation, and payroll systems
Experience using HR and payroll technologies such as Workday, ServiceNow, ADP, SAP, or similar platforms
Strong investigative, problem-solving, and critical thinking skills
Strong oral and written communication skills
High attention to detail and ability to manage multiple priorities simultaneously
Proficiency with Microsoft Office tools, particularly Excel
Ability to exercise sound judgment regarding case resolution versus escalation
Experience supporting employees in a global environment preferred
Multilingual capabilities are a plus, English is a must

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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Refine Your Search

level call center representative jobs in mumbai maharashtra

HR Representative - Payroll

Inbound Sales Representative Associate-Voice

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Senior Customer Service Representative

Contact Centre Supervisor

Analyst - Compliance

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Business Development Manager- Vmware

Key Accounts Specialist - Women's Health (Tamil Nadu - Chennai)

Executive MOD Sales

Senior Manager MOD Sales

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