nagpur maharashtra customer success Jobs – 7 Open Jobs Today

Customer Service Executive
Baidyanath - Cureveda —Nagpur, Maharashtra
- ₹13,000 - ₹16,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
Quality Assurance Analyst
Techior Solutions —Nagpur, Maharashtra
- Email
- B.Sc
- Bachelor's degree
- Food provided
Sales Representative II - Cardiac Rhythm Management
Medtronic —Nagpur, Maharashtra
- Full-time
- 12th Pass
- Bachelor's degree
Sales Advisor
H&M —Nagpur, Maharashtra
- Full-time
- Recruiting
- Health insurance
Quick apply
Software Engineer II - 1634
GHX —Nagpur, Maharashtra
- Computer Science
- B.Sc
- Java
5d
Software Engineer III - 1633
GHX —Nagpur, Maharashtra
- Computer Science
- B.Sc
- System design
5d
Sr Software Engineer - 1454
GHX —Nagpur, Maharashtra
- Computer Science
- B.Sc
- Java

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Customer Service Executive

Baidyanath - Cureveda
Nagpur, Maharashtra

Quick apply

Job details

Full-time
₹13,000 - ₹16,000 a month

Qualifications

CRM software
Microsoft Excel
Sales
Customer service
Upselling
English
Bachelor's degree
Hindi
Communication skills

Full job description

About Us:

Cureveda is a fast-growing D2C health and wellness startup dedicated to providing high-quality, natural supplements and wellness products. We are committed to helping our customers lead healthier lives through our scientifically backed and ethically sourced products.

Job Overview:

We are looking for a passionate and customer-centric individual to join our team as a Customer Service Executive. The ideal candidate will be responsible for handling customer inquiries, resolving issues, driving sales, and ensuring an exceptional customer experience. This role is crucial in maintaining customer satisfaction, loyalty, and boosting sales, which are key to our brand's success.

Key Responsibilities:

Customer Support:

- Handle customer inquiries via phone, email, chat, and social media (Blended Process) with professionalism and efficiency.

- Provide detailed information about products, order status, delivery timelines, and other related queries.

- Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.

Order Management:

- Assist customers with placing orders, managing returns, and processing refunds.

- Coordinate with the logistics team to track orders and ensure timely deliveries.

- Update customers about any delays or issues with their orders.

CRM Management:

- Maintain accurate and up-to-date customer records in the CRM system.

- Track and report on customer interactions and feedback to improve service delivery.

Product Knowledge:

- Stay informed about Cureveda's product offerings and the health benefits associated with them.

- Educate customers about the features and benefits of products to drive sales and enhance customer understanding.

Sales & Upselling:

- Identify opportunities to upsell or cross-sell products during customer interactions.

- Proactively reach out to customers for product recommendations based on their purchase history or expressed needs.

- Drive customer engagement through personalized recommendations and offers.

Abandoned Cart Recovery:

- Monitor and manage abandoned carts, reaching out to customers to assist with completing their purchase.

- Implement and execute strategies to recover lost sales through timely follow-ups.

- Analyze and report on the effectiveness of abandoned cart recovery efforts.

Feedback and Improvement:

- Gather and analyze customer feedback to identify areas for improvement.

- Work closely with the product and quality control teams to communicate customer insights and suggestions.

Requirements:

- Bachelor’s degree in any discipline.

- Proven experience in a customer service or sales role, preferably in the health and wellness or D2C industry.

- Excellent communication skills in English and Hindi.

- Strong problem-solving abilities and a customer-first mindset.

- Proficiency in using CRM software and other customer service tools.

- Ability to multitask, prioritize, and manage time effectively.

- A positive attitude and a desire to help people live healthier lives.

- Experience in sales and abandoned cart recovery is a plus.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Application Question(s):

Can you join immediately (within 2-5 days) if your profile is selected?

Experience:

Microsoft Excel: 3 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

Refine Your Search

customer success jobs in nagpur maharashtra

Customer Service Executive

Quality Assurance Analyst

Sales Representative II - Cardiac Rhythm Management

Sales Advisor

Software Engineer II - 1634

Software Engineer III - 1633

Sr Software Engineer - 1454

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