Narasapura Karnataka Construction project manager Jobs – 1 Open Jobs Today

CRM Manager
Felicity Adobe LLP —Hoskote, Karnataka
- ₹50,000 - ₹60,000 a month
- Email
- Microsoft Excel
- English
- In-person
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CRM Manager

Felicity Adobe LLP
Hoskote, Karnataka

Quick apply

Job details

Permanent | Full-time
₹50,000 - ₹60,000 a month

Benefits

Provident Fund

Qualifications

Microsoft Excel
English
Customer relationship management
Kannada
Hindi
Communication skills
Negotiation

Full job description

CRM Manager – Post Sales | Real Estate

Location: Hoskote, Bangalore
Experience: 4+ Years
Industry: Real Estate – Residential Projects
Employment Type: Full-Time
Work Location: On-site

Job Summary

We are looking for an experienced and customer-focused CRM Manager – Post Sales to manage the complete customer journey from booking to agreement, payment collection, registration, possession, and handover.

The ideal candidate should have strong experience in residential real estate post-sales CRM, excellent customer-handling skills, and the ability to coordinate effectively with Sales, Finance, Legal, Projects, and Banking teams.

Key Responsibilities

Act as the primary point of contact for customers after booking until possession and handover.
Manage the complete post-sales customer lifecycle and ensure a smooth customer experience.
Coordinate with customers regarding payment schedules, outstanding dues, agreements, registration, and possession.
Prepare, verify, and maintain customer documentation including booking forms, allotment letters, agreements, KYC documents, payment receipts, and other relevant documents.
Coordinate with the Finance team for payment collections, demand letters, receipts, and outstanding payments.
Follow up with customers and banks regarding home loan approvals, sanction letters, disbursements, and loan-related documentation.
Coordinate with Legal and Registration teams for agreement execution, sale deed registration, and related processes.
Provide regular updates to customers regarding project progress, construction milestones, registration, and possession timelines.
Handle customer queries, complaints, and escalations professionally and ensure timely resolution.
Coordinate site visits, apartment inspections, snagging, possession, and handover activities.
Maintain accurate customer information, payment status, documentation, and communication history in the CRM system.
Generate and share regular CRM MIS reports covering bookings, collections, documentation, registration, possession, and pending activities.
Coordinate closely with Sales, Finance, Legal, Projects, Construction, and Management teams to ensure timely closure of customer requirements.
Identify potential delays or customer issues and proactively drive resolution.
Ensure a high level of customer satisfaction throughout the post-sales journey.

Candidate Requirements

4+ years of experience in Real Estate CRM / Post-Sales / Customer Relationship Management.
Experience in residential apartment projects is preferred.
Strong knowledge of real-estate post-sales processes from booking to possession.
Good understanding of sale agreements, registration, payment schedules, collections, home loans, and handover processes.
Excellent communication, interpersonal, coordination, and negotiation skills.
Strong customer-handling and problem-solving abilities.
Proficiency in MS Excel, CRM software, and MIS reporting.
Ability to manage multiple customers and priorities simultaneously.
Good command of English and Kannada; Hindi is an advantage.
Candidates with experience in Bangalore real estate / East Bangalore / Hoskote projects will be preferred.

Key Skills

Interested candidates can share there updated resume to [email protected] or whatts app to 9663971343

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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