Are you fluent in Tamil, Telugu, Gujarati, or Bengali? Are you someone with healthcare knowledge who wants to build a rewarding career in customer service? If you possess these qualities and are a compassionate individual with a deep-seated interest in healthcare and the medical industry, we have a perfect opportunity for you! Fusion CX welcomes dedicated individuals to join our team in Mumbai as Customer Service Associates serving an emerging healthcare brand. This opportunity awaits you if you have a minimum bachelor’s degree. You will be a healthcare coach, guiding and supporting patients as they navigate their healthcare journey with ease. Proficiency in English and one of the following languages: Tamil, Telugu, Gujarati, or Bengali, is essential for this customer service representative role in healthcare. So, seize this chance to impact people’s lives and positively advance your career with Fusion CX, a global customer experience service provider. Multiple openings; apply today!
As a Customer Service Associate or Healthcare Coach in Mumbai Fusion CX for a renowned healthcare client, your responsibilities will include:
- Providing psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
- Engaging in post-discharge communication to assess health status and provide necessary counseling.
- Monitoring patients to evaluate their progress during the treatment and maintain accurate records.
- Engaging with patients to identify their medical needs and channel them to hospitals or healthcare providers.
- Addressing patient queries, offering solutions, and providing information based on predefined FAQs.
- Counseling patients scheduled for surgeries on health outcomes.
- Collecting health records data from consenting patients.
- Registering new patients in the system upon contact.
- Receiving regular feedback from managers and undergoing ongoing program-related and on-the-job training sessions.
- Maintaining accurate patient data management, ensuring confidentiality, and compliance with healthcare standards.
The Customer Service Associate or Healthcare Coaches for a leading healthcare brand need the following skills, qualifications, and attributes to offer excellent patient care and experience:
Educational Qualification:
A minimum bachelor’s degree in clinical sciences, medicine, or biology is required. Preferred qualifications include degrees in fields such as Paramedics, Clinical Psychology, Physiotherapy, Dietetics, Nutrition, or other closely related areas.
Language Skills:
Knowledge of English, along with one of the following languages: Tamil, Telugu, Gujarati, or Bengali, would be mandatory for the multilingual customer service associate. Knowing Hindi will be an additional advantage for candidates applying for the customer service representative role.
Experience Required:
A minimum of one year of relevant experience is required for the Customer Service Representative role. However, exceptions can be made on a resume-to-resume basis for suitable candidates. Freshers are also encouraged to apply.
Desired skills
- Exceptional clarity in communication. Ability to articulate and talk to the patient clearly without any ambiguity.
- Excellent active Listening skills.
- Passionate about their role and embracing patient care as a priority.
- An adept communicator, ideally well-read, and able to engage patients on various topics.
- In-depth understanding of medical conditions and medical terminologies.
Fusion CX leads the way in innovating healthcare experiences, offering a platform for customer service associate professionals where their contributions can have a profound impact on the lives of healthcare consumers and patients. Joining our team entails:
- Being part of a company that emphasizes empathy, patient care, and personal advancement.
- Opportunities to pioneer and enhance patient and consumer experiences within healthcare.
- A nurturing workplace environment fostering ongoing learning and growth.
- Collaborating with a team of dedicated professionals committed to elevating healthcare delivery and patient contentment.
At Fusion CX in Mumbai, your efforts as a customer service associate for the healthcare brand will have a direct impact on patients’ well-being and healthcare providers’ success. If you are passionate about healthcare and customer service and a fluent English speaker with proficiency in Tamil, Telugu, Gujarati, or Bengali, we invite you to apply and join our mission to revolutionize patient experiences with our dynamic Mumbai team.
