Payyannur Kerala Computer operator Jobs – 1 Open Jobs Today

Assistant Front Office Manager
MALABAR OCEAN BEACH RESORT, BEKKAL —Nileshwar, Kerala
- ₹17,253.81 - ₹25,097.52 a month
- Weekend availability
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Flexible schedule
Quick apply
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Assistant Front Office Manager

MALABAR OCEAN BEACH RESORT, BEKKAL
Nileshwar, Kerala

Quick apply

Job details

Permanent | Full-time
₹17,253.81 - ₹25,097.52 a month
8 days ago

Benefits

Provident Fund
Flexible schedule

Qualifications

Guest relations
Tourism
Microsoft Office
Administrative experience
Bachelor's degree
IDS
Hospitality Management
Business Administration
Diploma
Communication skills
Office experience

Full job description

Front Office Operations

Assist in managing the day-to-day operations of the Front Office, ensuring smooth and efficient service delivery.
Supervise Front Desk, Concierge, Guest Services, Bell Services, Telephone, and other Front Office functions.
Monitor room availability, occupancy, arrivals, departures, VIP guests, and special requests.
Ensure adherence to Front Office Standard Operating Procedures (SOPs) and IHG brand standards.

Guest Experience

Ensure all guests receive courteous, personalized, and professional service throughout their stay.
Handle guest complaints, service recovery, and special requests promptly and effectively.
Monitor guest feedback and implement actions to improve guest satisfaction and loyalty.
Support initiatives that enhance guest experience and achieve departmental service goals.

Leadership & Team Development

Supervise, coach, and motivate Front Office colleagues to maintain high performance standards.
Assist in recruitment, onboarding, training, scheduling, and performance evaluations.
Conduct daily briefings and communicate operational priorities to the team.
Promote teamwork, engagement, and a positive working environment.

Financial & Administrative Responsibilities

Assist in monitoring departmental budgets, productivity, labor costs, and operating expenses.
Ensure compliance with cash handling procedures, billing accuracy, and financial controls.
Prepare operational reports, shift reports, and performance summaries.
Support inventory control of Front Office supplies and equipment.

Safety, Security & Compliance

Ensure compliance with hotel safety procedures, emergency response protocols, and security standards.
Maintain confidentiality of guest information and hotel records.
Ensure compliance with local regulations, hotel policies, and IHG operational standards.

Cross-Department Coordination

Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, Security, and other departments to ensure seamless guest service.
Support special events, group arrivals, VIP visits, and operational activities requiring interdepartmental coordination.

QUALIFICATIONS

Bachelor's degree / Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
Minimum 3–5 years of Front Office experience, including at least 1–2 years in a supervisory or leadership role.
Strong knowledge of Front Office operations, guest relations, and hotel systems.
Excellent leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office and hotel property management systems (PMS).WINCLOUD, WINHMS, IDS
Ability to work flexible shifts, including weekends, holidays, and overnight operations when required.

Pay: ₹17,253.81 - ₹25,097.52 per month

Benefits:

Flexible schedule
Provident Fund

Work Location: In person

Quick apply

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