race course vadodara gujarat service desk analyst Jobs – 4 Open Jobs Today

Service Desk Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- English
- Communication skills
Quick apply
Incident Management Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service Desk Manager
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Management
- Communication skills
Quick apply
Global IS Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Azure
- Software troubleshooting
- English
- Health insurance
- Flexible schedule

Other jobs to consider

Find your next job by exploring related positions.

Service Desk Engineer
Aerzen Machines India Private Limited —Vadodara, Gujarat
Communicate effectively with senior management regarding service desk performance. Providing 1st and 2nd Level-Support as part of an international Service Desk…
₹12,00,000 - ₹15,00,000 a year
Quick apply
Front Desk Executive
BK IMMGRATION —Manjalpur, Vadodara, Gujarat
BK Immigration is looking for a *professional and friendly Front Desk Executive* to manage the front office and provide excellent service to clients visiting…
Quick apply

I want to receive the latest job alerts for service desk analyst in race course vadodara gujarat

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near race course vadodara gujarat

Customer Service Team Leader jobs in Pune, Maharashtra

Service Desk Support jobs in Coimbatore, Tamil Nadu

Customer Service Job For Freshers jobs in Gurugram, Haryana

Service Desk Support jobs in Bhubaneswar, Orissa

Service Desk Support jobs in Pimpri, Pune, Maharashtra

Technical Support jobs in Noida, Uttar Pradesh

Swiggy, Customer Service Work From Home jobs in Tamil Nadu

Service Desk Manager jobs in Baner, Pune, Maharashtra

Service Desk Manager jobs in Mumbai, Maharashtra

Service Desk Manager jobs in Bengaluru, Karnataka

Front Desk Receptionist jobs in Bandra, Mumbai, Maharashtra

Senior Sales Manager jobs in Bengaluru, Karnataka

Service Desk Manager jobs in Delhi, Delhi

Support Specialist jobs in Kochi, Kerala

Support Specialist jobs in Goa, Goa

Support Specialist jobs in Chennai, Tamil Nadu

Freelance Remote Support jobs in Remote

Hospital It Support jobs in Chennai, Tamil Nadu

Application Support jobs in Navi Mumbai, Maharashtra

Support Specialist jobs in Noida Sector 62, Noida, Uttar Pradesh

Service Desk Support Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Customer service
Inbound voice
English
Communication skills
Hotel experience

Full job description

Summary of the position

Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Key accountabilities

Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the dayday activities to ensure a good level of service is delivered to our customers
Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs
Log calls accurately, in real time, and to PMC standard in IMS, relating to all data including initial problem description; Assignment to third parties; Actions taken; Call closure
Support the application support management team to continually improve the standard operating procedures and support best practices
Manage tickets through to resolution, ensuring all updates and relevant communications are recorded.
Provide caller with their unique ticket reference number
Analyse the reported problem by asking prbing and relevant questions
- applying wn system knowledge
- using reference dcuments and manuals
- site Histry
- accunt handbook
- reference t knowledge base
- requesting assistance frm team members in the UK or India
Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and accurately logged
Provide regular client and internal communication on assigned activity and incidents ensuring that interested parties are clear on their status, highlighting any issues that might impact delivery in the defined timescales to the application support management team
Continually protect the PMC brand by ensuring an awareness of the impact of nondelivery on PMC’s reputation with the client

Please note, part of this role, you will be required to work in various US shifts on a rotational basis spanning across 24*7. The US shift pattern – day & night would be as per the monthly Shift Rota of the department.

Skills and Experience | Essential

Fully fluent in English
Experience in either a technical or customer service support environment, preferably highvolume inbound calls
Excellent interpersonal and communication skills
Extensive problemsolving skills

Skills and Experience | Desirable

Experience within the retail, hotel or leisure environment, with an insight of systems such as tills / EPOS, PMS / reservation systems etc
Experience in providing services to agreed SLAs

Personal attributes

Strong customer service and support focus with a desire to deliver a highquality service
A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working
Selfmotivated and highly professional with ability to follow through on tasks
Empathy and the ability to communicate both internally and externally
Ability to multitask, work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Adaptable and flexible to business demands
Strong organisational and planning skills
Positive ‘cando’ attitude, team player

Quick apply

Refine Your Search

service desk analyst jobs in race course vadodara gujarat

Service Desk Support Analyst

Incident Management Analyst

Service Desk Manager

Global IS Support Specialist

Other jobs to consider

I want to receive the latest job alerts for service desk analyst in race course vadodara gujarat

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected