Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl’s complex, high-traffic internet site communications and network-based product systems. This isn't just a job – it’s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation.
As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP. Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all – you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation.
This role isn't just about technical expertise; it's about collaboration and growth. You'll provide training and lend your expertise to proposal writing, enhancing our collective knowledge. You'll collaborate closely with development teams to fine-tune system operability, conduct rigorous tests to ensure network redundancy and resilience, and even step up to provide on-call service coverage when needed.
At the heart of your work is a commitment to technical excellence and customer satisfaction. You'll offer expert advice on best practices, support actions, and architectural definitions, all while supporting your colleagues – be it Architects, Site Reliability Engineers (SREs), or other specialists – in delivering customer solutions.
In this role, you'll thrive in a vibrant atmosphere of teamwork and collaboration, where every day brings new challenges and opportunities to apply your knowledge and expertise. Your contributions will make a significant impact on our technical team, as you focus on supporting and maintaining customer systems, resolving incidents, implementing changes, and investigating critical issues. Additionally, you'll conduct system reviews, provide recommendations based on technology best practices, and serve as a trusted advisor to our valued customers.
If you're ready to take your technical skills to the next level and thrive in a role that values innovation, collaboration, and expertise – then this opportunity is tailor-made for you. Join us at Kyndryl, in shaping the future of technology and unlocking its limitless potential.
Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to our customers means that as a part of the Technical Specialist team, you’ll be working with the latest technology and will have the opportunity to learn and grow your skills. Whether you progress your career to a Technical Leader and Principal or migrate to other technical career paths such as an Architect or Data Scientist – we have opportunities you won’t find anywhere else.
Key Accountabilities
1. Ship‑to‑Shore Connectivity (Satellite & WAN)
Manage and optimize:
- VSAT (primary maritime WAN)
- Starlink (LEO satellite connectivity)
- Ensure stable hybrid WAN integration with SD‑WAN
- Handle: Link failover & Latency-sensitive traffic optimization
Work with providers (e.g., Speedcast)
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2. SD‑WAN & Routing
- Design and operate SD‑WAN overlay networks
- Manage routing protocols: BGP (iBGP / eBGP)
- Traffic segmentation (Corporate / Internet / Voice)
- Policy‑based routing
- Split tunneling
Ensure seamless integration with cloud (AWS/Azure)
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3. LAN / Core / Access Networking
- Manage enterprise Core–Access architecture (Cisco)
- VLANs, STP, LACP, VTP
- Switch stacking and redundancy
Ensure high availability across ship networks
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4. Wireless Infrastructure
- Manage Cisco WLC (AireOS / Catalyst 9800)
- Maintain optimal RF conditions:
- Noise / interference analysis
- Coverage optimization
Troubleshoot client connectivity issues onboard ships
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5. Security & Firewall Ecosystem (Fortinet)
Operate and manage:
· FortiGate Firewalls (VDOM segmentation)
· FortiManager (central policy management)
· FortiAnalyzer (log & analytics)
· FortiClient EMS
· Configure: Security policies & NAT and VPNs (IPSec / SSL)
Maintain segmentation:
· Corporate / Internet / OT / 3rd Party
6. Identity & Access Control
- Manage Cisco ISE for:
- Network access control (802.1X)
- Authentication / authorization
Integrate with: Wired and wireless networks & Active Directory
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7. Cloud Networking (AWS & Azure)
Design and support hybrid cloud connectivity
Manage:
· Azure networking (VNets, NSGs, Private DNS)
· AWS networking (VPCs, Route 53, security groups)
Implement:
· Cloud Load Balancers (ALB, NLB, Azure LB)
· Cloud Firewalls (Azure Firewall, AWS Security controls)
· Integrate with SD‑WAN / IPSec connectivity
8. Voice & Communication Systems
- Support voice services:
- PSTN connectivity
- SIP trunk integration
- Ensure QoS for voice traffic over satellite links
Troubleshoot call quality, latency, jitter issues
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9. Monitoring & Observability
Monitor:
· BGP sessions
· IPSec tunnels
· WAN performance (VSAT / Starlink)
· Wireless health (APs, signal, noise)
Use tools:
· NMS / SD‑WAN controllers
· SIEM / logging platforms
Respond to incidents and outages
10. Documentation & Governance
Maintain:
· Network diagrams
· IP plans and VLAN mappings
· Ensure consistency across ships and shore
· Support compliance / audit requirements
Core Competencies, Knowledge, and Experience
Networking & Infrastructure
Strong expertise in:
· TCP/IP, routing, switching
· Enterprise LAN/WAN design
· Experience with:
· Cisco switching (9500 / 9300 series)
· Multi‑layer network architecture
WAN & Satellite Networking
· VSAT and Starlink connectivity
· Deep understanding of:
· High-latency environments
· Bandwidth optimization
· WAN failover behavior
SD‑WAN & Routing
· BGP (iBGP/eBGP)
· SD‑WAN technologies
· Policy‑based routing
· Traffic segmentation (VRF/VDOM)
Security & Firewall
Expertise in:
· FortiGate firewall (VDOMs)
· VPN technologies (IPSec, SSL)
· Exposure to:
· FortiManager, FortiAnalyzer, EMS
Wireless Networking
· Strong understanding of:
· Enterprise Wi‑Fi architecture
· RF fundamentals (coverage, noise, interference)
Cloud Networking
· Practical experience with:
· AWS and Azure networking
· Understanding of:
· Load balancing
· Cloud firewalls
· Hybrid connectivity
Identity & Access
· Cisco ISE
· NAC and 802.1X implementation
Voice Networking
Knowledge of:
PSTN and SIP protocols
QoS implementation for voice
Troubleshooting
Ability to troubleshoot end‑to‑end:
· Access Core Firewall WAN Cloud
Experience in:
· Packet capture and analysis
· Performance diagnostics (latency, jitter)
Who You Are
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
- 8-10 years of experience in a Technical Support/Resolution role or similar function
- Proven experience planning and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP)
- Expertise in operating internet site communications and/or network-based (Cloud) product systems
Preferred Skills and Experience
- Systematic and troubleshooting skills
- Certifications in cybersecurity, cloud computing, or project management
- Exceptional communication (verbal and written) skills
Required Skills and Experience
- 8-12 years of experience in a Technical Support/Resolution role or similar function
- Proven experience planning and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP)
- Expertise in operating internet site communications and/or network-based (Cloud) product systems
Preferred Experience, Knowledge & Certifications
Experience (Highly Preferred)
- Maritime / offshore / remote connectivity environments
- Multi‑site or multi‑ship deployments
- Hybrid architectures (on‑prem + cloud + satellite)
- VSAT (primary maritime WAN)
- Starlink (LEO satellite connectivity)
- Ensure stable hybrid WAN integration with SD‑WAN
- Handle: Link failover & Latency-sensitive traffic optimization
- Work with providers (e.g., Speedcast)
Certifications (Good to have)
· Cisco CCNP / CCIE (Enterprise or Security)
· Fortinet NSE4 / NSE5 / NSE7
· Microsoft Azure (AZ‑700, AZ‑104)
· AWS (Solutions Architect Associate / Advanced Networking)
· CWNA / CWNP
- Systematic and troubleshooting skills
- Certifications in cybersecurity, cloud computing, or project management
- Exceptional communication (verbal and written) skills
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
