Tamil Nadu Adci Jobs – 74 Open Jobs Today

KDP Support Analyst
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Weekend availability
- Software troubleshooting
- Customer service
- English
Program Manager II, CGT
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Project management
Software Dev Engineer II, Alexa Connections
ADCI MAA 12 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer science
- Computer Science
- Master's degree
Application Engineer, AWS Quick
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
ML Data Associate III, AWS Quick
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Engineering
- SQL
13d
Program Manager, RBS SPEG UDE
ADCI - BLR 14 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Project management
Senior Program Manager, Global Catalog Operations
ADCI - Tamil Nadu - A83 —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Business Administration
14h
Software Development Engineer, Alexa Connections
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Bachelor's degree
- Software development
7d
Associate, Quality Services, Alexa Hybrid Engineering Testing
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- AWS
- Bachelor's degree
Data Engineer I - FTC, Payfort
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- SQL
- Scripting
- EMR systems
9d
Digital Associate, Ring Data Engineering Services
ADCI MAA 12 SEZ —Chennai, Tamil Nadu
- Weekend availability
- English
- Windows
- Microsoft Office
- Flexible schedule
Digital Marketing Associate, Amazon
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Digital Marketing Associate, FireTV
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Basic math
- Microsoft Office
Digital Marketing Associate, Optimus
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- AI
7d
Business Analyst, RBS ARTS (Automation Reporting and Tech Sciences)
ADCI - BLR 14 SEZ - F07 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Oracle
- SQL
Digital Content Associate, Prime Video Sports
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Applied Scientist I, CMT
ADCI - Tamil Nadu —Chennai, Tamil Nadu
- Full-time
- Oracle
- Java
- SQL
14d
Data Engineer I FTC, Payfort
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- SQL
- Scripting
- EMR systems
Sr.SDE , Kindle E-Reader, Kindle E-Reader
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- C++
Automation Expert, Retail Business Services
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- SQL

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KDP Support Analyst

ADCI MAA 15 SEZ - K20 -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
Customer service
English
Research
Analysis skills
Computer skills
Communication skills
HTML

Full job description

DESCRIPTION

Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!

Key job responsibilities
Key job responsibilities

Process and respond to email, phone, and chat contacts received from KDP website users
Demonstrate clear and polite written and verbal communication
Maintain a positive and professional demeanor at all times
Meet or exceed all quality, productivity, and time management goals as set by management.
Follow all site performance and behavior expectations as outlined by management.
Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels
Follow company policies and processes in order to process customer requests appropriately
Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience
Escalate customer issues appropriately and in a timely manner
Proactively communicate system & process issues
Proactively strive to drive improvement to the internal and external processes to enhance the customer experience
Contact appropriate teams as needed for systemic issues
Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.
Flexibility to work shifts including overnight and weekends

BASIC QUALIFICATIONS

Speak, write, and read fluently in English
Should be willing to work from the office as VCC is not available.
Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.
Adequate communication skills.
Proven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions.
Must possess computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.
Must possess analytical skills
Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems.
Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions
Must have high speed internet services that comply with the below recommendation:
An Octane 2.0 score of 30,000 or greater
Network latency of 150 ms or less
Download speed of 3 Mbps or greater

PREFERRED QUALIFICATIONS

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

adci jobs in tamil nadu

KDP Support Analyst

Program Manager II, CGT

Software Dev Engineer II, Alexa Connections

Application Engineer, AWS Quick

ML Data Associate III, AWS Quick

Program Manager, RBS SPEG UDE

Senior Program Manager, Global Catalog Operations

Software Development Engineer, Alexa Connections

Associate, Quality Services, Alexa Hybrid Engineering Testing

Data Engineer I - FTC, Payfort

Digital Associate, Ring Data Engineering Services

Digital Marketing Associate, Amazon

Digital Marketing Associate, FireTV

Digital Marketing Associate, Optimus

Business Analyst, RBS ARTS (Automation Reporting and Tech Sciences)

Digital Content Associate, Prime Video Sports

Applied Scientist I, CMT

Data Engineer I FTC, Payfort

Sr.SDE , Kindle E-Reader, Kindle E-Reader

Automation Expert, Retail Business Services

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DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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