Splunk Operations Manager Bengaluru, India | Onsite | Full-time | Cognizant
About Cognizant
Cognizant is one of the world's leading professional services companies, helping clients modernise technology, reimagine processes, and transform experiences. With a global presence across 40+ countries and a team of 350,000+ professionals, we partner with the world's most iconic technology enterprises to deliver outcomes that matter.
This is a senior leadership role within Cognizant's most strategic global technology client engagement — a world leader in enterprise networking, cybersecurity, and observability. As Splunk Operations Manager, you will represent Cognizant's delivery leadership on one of our flagship accounts, with significant visibility at both the client and organisational level.
About the Role
We are seeking an experienced and operationally disciplined Splunk Operations Manager to lead end-to-end service delivery, drive platform excellence, and manage a high-performing team across a 24x7 enterprise support environment. This role demands equal strength in technical acumen, client management, and people leadership — with the gravitas to engage at the executive level and the depth to drive operational outcomes on the ground.
What You Will Do
Service Delivery & Operations
Own end-to-end delivery of operations support services across production environments
Ensure adherence to SLAs/SLOs across availability, MTTR, incident response, and backlog reduction
Drive operational governance through daily, weekly, and monthly service reviews and RAG reporting dashboards
Manage 24x7 support model including shift planning, on-call readiness, and escalation management
Lead major incident management including war rooms, stakeholder communication, and resolution tracking
Drive problem management and elimination of recurring incidents through permanent fixes
Monitor incident trends and implement proactive measures before they impact service
Oversee Splunk platform health, performance, and capacity management
Ensure availability of log ingestion pipelines, dashboards, alerts, and correlation searches
Collaborate with engineering teams for platform upgrades, patching, and optimisation
Drive adoption of Splunk best practices for monitoring, alert tuning, and automation
Stakeholder & Client Management
Act as the primary point of contact for customer stakeholders on all operations matters
Provide executive summaries, dashboards, and operational insights to senior leadership
Manage communication during incidents, escalations, and service disruptions with clarity and confidence
Align the operational roadmap with client priorities and measurable business outcomes
Team Leadership & People Management
Lead and mentor a team of Splunk engineers, analysts, and L1/L2/L3 support resources
Track team performance, utilisation, and skill development on an ongoing basis
Drive certification compliance and upskilling initiatives across the team
Foster a culture of ownership, accountability, and continuous improvement
Risk, Compliance & Governance
Identify and manage delivery risks, dependencies, and mitigation plans
Ensure compliance with security, audit, and contractual obligations
Maintain operational documentation and audit readiness at all times
What You Bring
Strong working knowledge of Splunk and enterprise observability platforms
Deep understanding of ITIL processes — Incident, Problem, Change, and Service Management
Proven experience managing 24x7 operations in NOC/SOC environments
Familiarity with cloud environments (AWS/Azure/GCP) and infrastructure monitoring
Experience in client-facing roles with strong stakeholder and executive engagement capabilities
Strong communication, presentation, and executive reporting skills
Demonstrated ability to manage distributed onsite/offshore teams effectively
Experience with scripting and automation (Python, Shell) — preferred
Technical Skills Splunk Enterprise · ITIL · NOC/SOC Operations · AWS/Azure/GCP · Observability Platforms · Python/Shell Scripting · RAG Reporting · JIRA
Certifications (Preferred) ITIL Certification · Splunk Certification
Why Cognizant
Lead delivery operations for one of the most strategic and high-profile client accounts in Cognizant's global portfolio
Executive-level visibility within both Cognizant and the client organisation
Opportunity to shape Cognizant's Splunk operations delivery model and influence practice strategy
Access to Cognizant's global leadership development programs, knowledge networks, and career advancement pathways
How Success Is Measured
SLA/SLO adherence and MTTR improvement
Client satisfaction and escalation resolution outcomes
Team performance, utilisation, and certification compliance
Operational risk mitigation and audit readiness
