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Customer Service Representatives (Voice)

Accurate Background India Private Limited -
Thane District, Maharashtra

Quick apply

Job details

2 days ago

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office
Typing
Order fulfillment

Full job description

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:

Responsibilities:

Develop knowledge and understanding of specific CS functions
Learn specific activities and retain information, and know-how
Gain an overall understanding of Order Fulfillment
Develop knowledge and understanding of products
Process assigned work, independently, consistently, and accurately
Follow provided instructions, exactly
Follow work/break/lunch schedule
Develop some understanding of FCRA
Communicate with clients and applicants via phone, email and chat queues
Provide information about products and services
Obtain details on complaints and requests
Process requests and then resolve them with accuracy and efficiency
Provide training/guidance
Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
Record details of all calls and tasks, as well as actions taken, into the CRM tool
Communicate with supervisors, peers, leaders, and other departments regarding caller requests
Provide tutorials and guidance on proprietary system
Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures
Contribute to team effort in maintaining service level agreements (SLA)
Other related duties, as needed
Should be comfortable working in night shift

Skills:

Patience
Attentiveness
Ability to use positive language
Persuasion
Time Management
Multitasking (i.e., read or type while talking on the phone)
Empathy
Goal-oriented focus
Strong written and verbal comprehension and expression skills
Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
Ability to type 45+ WPM
Minimum 3+ years of international BPO experience

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Quick apply

Refine Your Search

shift bpo jobs in thane maharashtra

Customer Service Representatives (Voice)

International Associate

Banking Officer

Customer Support Executive || International BPO

Mumbai - Walk in Interview

Tele Caller Executive

Sales Executive (Auto Parts Process)(Night Shift)

Sales Assistant

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The Accurate Way:

Take ownership.

Be open.

Stay curious.

Work as one.

Equal opportunities

Special Notice:

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