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Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

Ardem Incorporated -
Lucknow, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Provident Fund
Work from home

Qualifications

Accounts payable
English
Windows
Assistant manager experience
Finance
Sales
Leadership
Communication skills
Account reconciliation

Full job description

REMOTE

Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: 915.130.3150
Email: [email protected]

Position: Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

Function: Operations / Delivery

Reports To: Operations Leadership / Director or Head of Delivery

Work Location: Remote (Work From Home) – India

Role Type: Client-Facing Service Delivery and Production Operations Ownership for F&A Workflows

ABOUT ARDEM

ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are hiring a Project Owner / Service Delivery Operations Lead for Finance & Accounting Operations to own the daily delivery and client-facing operational management of assigned finance and accounting workflows.

THE OPPORTUNITY

This is a client-facing service delivery role for Finance & Accounting operations. ARDEM is hiring an operational owner who can run AP/AR, invoice, procurement, reconciliation, and recurring finance workflows with production control, client communication, SLA/TAT discipline, quality ownership, and team leadership.

The right candidate understands finance operations enough to manage delivery quality, exceptions, controls, workflow handoffs, client expectations, SLA/TAT, backlog, and team execution. This person does not need to be the sales SME or proposal owner, but must be credible with client finance teams and strong enough to own the delivery operation after handoff.

CORE RESPONSIBILITIES

Own daily production control for assigned F&A workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, exceptions, client dependencies, staffing capacity, and urgent finance-team requests.
Lead delivery teams handling workflows such as accounts payable, accounts receivable, invoice processing, vendor/customer data, procurement support, reconciliations, payment support, reporting support, or finance back-office processing.
Communicate directly with client finance and operations contacts through status updates, delivery calls, risk communication, escalation updates, action-item recaps, and proactive follow-up.
Run weekly governance covering output, SLA/timeliness, quality, backlog/aging, exceptions, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
Maintain F&A process documentation, including work instructions, approval/coding rules, exception handling, quality checklists, field definitions, process maps, common error lists, issue logs, and change logs.
Identify risks early, including delivery/SLA risk, quality risk, backlog/aging risk, staffing risk, client dependency risk, scope change risk, documentation risk, system/access risk, and client trust risk.
Drive root cause and corrective action when errors repeat, quality slips, backlog grows, or finance workflows become unstable.
Partner with Solutions & Transition during launch/stabilization and accept delivery ownership after internal handoff.

WHAT WE’RE LOOKING FOR

5–10+ years in F&A BPO/BPM,

d services, finance operations, AP/AR operations, procurement operations, accounting operations, or managed finance back-office delivery.
d Services.
Has managed real production work: invoice volumes, AP/AR queues, exception handling, aging, SLA/TAT, quality checks, team output, staffing, and client escalations.
Strong English communication with direct client-facing experience. Must be able to lead calls, explain delivery status, communicate risk, and create confidence with client finance stakeholders.
Understands process control, internal controls, approvals, documentation, audit trails, quality review, and exception management.

RELEVANT F&A WORKFLOW EXPERIENCE

Workflow

Helpful Experience

Accounts Payable

Invoice intake, validation, coding, PO/non-PO workflows, duplicate checks, exception handling, vendor communication support, approval follow-up.

Accounts Receivable

Cash application support, AR follow-up, customer data, dispute support, payment posting support, aging visibility.

Procurement / Vendor Support

Vendor setup, procurement admin, PO support, supplier documentation, compliance checks, master data workflows.

Reconciliations / Reporting

Bank/account reconciliations, data preparation, month-end support, reporting support, exception logs.

Finance Back Office

Document-heavy finance workflows, queues, controls, SLAs, quality checks, audit trails, and recurring client reporting.

MUST-HAVE CAPABILITIES

Production command – Knows current work status, volume, backlog, aging, exceptions, staffing, and SLA risk.
Client-facing confidence – Can speak clearly with finance stakeholders and manage delivery expectations.
Quality discipline – Understands how finance errors happen, how to catch them, and how to prevent recurrence.
Ownership mindset – Acts before the client complains and escalates risk early with facts and recommendations.
Documentation discipline – Keeps SOPs, exception rules, quality checklists, change logs, and training notes current.

WORK FROM HOME REQUIREMENTS

This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:

Operating System

Windows

Device Type

Windows Laptop or Desktop

Screen Size

Minimum 14 inches

Screen Resolution

Full HD (1920 × 1080)

Processor

Intel Core i5 (or higher)

RAM

Minimum 8 GB or more (Mandatory)

Software

AnyDesk (Installation Required)

WHY JOIN ARDEM

100% Remote Work (Work From Home)
Structured Learning & Development Program
Dedicated Mentorship from Industry Professionals
Group Health Insurance Coverage
Professional Skill Development
Exposure to International Business Processes
Career Growth Opportunities
Collaborative and Learning-Focused Work Culture
Employee Provident Fund (EPF) Benefits as per company policy after probation completion
Eligibility for the Company’s Profit-Sharing Program upon successful confirmation as a full-time employee, subject to company policy and performance criteria

Apply Now

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REMOTE

Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

ABOUT ARDEM

THE OPPORTUNITY

CORE RESPONSIBILITIES

WHAT WE’RE LOOKING FOR

RELEVANT F&A WORKFLOW EXPERIENCE

MUST-HAVE CAPABILITIES

WORK FROM HOME REQUIREMENTS

WHY JOIN ARDEM

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