About goSTOPS -
goSTOPS is India's premier backpacker hostel chain, providing vibrant, affordable stays and experiences to the youth traveller. With a rapidly expanding network across the country, we’re committed to making travel affordable, accessible, and unforgettable. Join us as we shape the future of travel for the next generation!
ROLE OVERVIEW -
goSTOPS, India’s fastest-growing backpacker hostel brand, is seeking an experienced and results driven General Manager (Branch Level) to lead property operations, strategic execution, and cross-functional team management in the North region. This is a senior leadership position responsible for ensuring operational excellence, enhancing guest satisfaction, and driving business performance across multiple hostel properties.
Strategic and Operational Leadership -
- Develop and execute branch-level operational strategies aligned with company vision and goals.
- Take complete ownership of multi-property operations to ensure smooth functioning and superior.
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Track and optimize branch performance through KPIs and operational reviews.
Team Management -
- Lead and mentor property-level managers and support staff across housekeeping, front office, Build a high-performance culture that fosters collaboration and accountability.
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Identify capability gaps and conduct regular training and team development initiatives.
Guest Experience -
- Ensure exceptional guest satisfaction by maintaining high service standards and proactively Personally handle escalations to protect the brand’s reputation and ensure resolution excellence.
Vendor and Stakeholder Management -
- Manage third-party vendor relationships for timely and cost-effective service delivery.
- Liaise with internal stakeholders and resolve operational bottlenecks efficiently.
Budget and Financial Management -
- Oversee operational budgets for assigned properties, ensuring financial discipline and expenditure tracking.
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Identify cost-saving measures while maintaining service quality and guest experience.
- Support P&L accountability at the branch level.
Compliance and Standards -
- Ensure compliance with all regulatory requirements, safety protocols, and company policies.
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Conduct audits and enforce SOPs to ensure consistency and operational integrity across.
Business Growth and Development -
- Identify growth opportunities, improve occupancy rates, and optimize property-level performance.
- Collaborate with marketing and sales teams to implement region-specific guest acquisition.
Minimum Qualification -
- Bachelor's or Master’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Experience & Skills -
- 6–10 years of experience in hospitality management, preferably handling multi-property or branch-level operations.
- Proven leadership ability with experience in managing large, cross-functional teams.
- Strong analytical and decision-making capabilities with problem-solving and conflict-resolution skills.
- Financial acumen with expertise in budgeting, cost optimization, and P&L management.
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Excellent communication and interpersonal skills for managing guests, teams, and vendors.
