west bengal quality compliance analyst Jobs – 56 Open Jobs Today

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Quality Compliance Analyst
TELEMINDS INFOTECH PRIVATE LIMITED —Salt Lake, Kolkata, West Bengal
- ₹16,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Paid sick time
Quick apply
Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- English
- Analysis skills
Quality Analyst – Healthcare Customer Service (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- 12th Pass
- Bachelor's degree
Senior Quality Analyst
PCI Cables Industries Pvt Ltd —Dankuni, Kolkata, West Bengal
- ₹70,000 - ₹90,000 a month
- Full-time
- Data analysis skills
- Master's degree
- Quality control
Quick apply
Quality Analyst – International Telecom Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Night shift
- English
- Analysis skills
- AI
Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)
Fusion CX —Shiliguri, West Bengal
- Microsoft Office
- Analysis skills
- Communication skills
Quality Analyst – E-Commerce – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- Analysis skills
- Flexible schedule
Consulting Analyst
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
Quality Analyst
BPO CONVERGENCE —Asansol, West Bengal
- ₹16,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health insurance
Quick apply
Quality Analyst For US Healthcare Process
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
Quality Analyst – Hair & Healthcare Support – Siliguri (WFO)
Fusion CX —Shiliguri, West Bengal
- 12th Pass
- Bachelor's degree
- Communication skills
Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Data Analyst
MOL Information Technology —Salt Lake, Kolkata, West Bengal
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Engineering
- Master's degree
- SQL
Quality Analyst (QA)
Sundew —Kolkata, West Bengal
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Quality Analyst – Customer Support – Siliguri, West Bengal
Fusion CX —Shiliguri, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
Financial Crime Compliance, Analyst
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Quality Analyst
Nextstep Consultancy Services —Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Paid time off
- Flexible schedule
Quick apply
Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quality Inspector
FrieslandCampina —Rangafala, West Bengal
- Analysis skills
- Bachelor's degree
- Quality control
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Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Fusion CX -
Salt Lake, Kolkata, West Bengal

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Job details

Qualifications

Customer service
Microsoft Office
Analysis skills
Quality assurance
AI
Communication skills
Analytics

Full job description

If you are exploring Quality Analyst jobs in Kolkata or QA roles in Kolkata, West Bengal and want hands-on ownership over audits, compliance, and service quality outcomes, this Quality Analyst role in Kolkata places you at the center of customer experience governance. Fusion CX is hiring Quality Analysts in Kolkata who can assess interaction quality, identify performance trends, and partner with operations to strengthen customer experience and service consistency in a work-from-office setup.

Job Description:

About the Role

As a Quality Analyst, you will be responsible for evaluating customer interactions and service processes to ensure adherence to defined quality standards, compliance requirements, and operational guidelines. The role focuses on performance analysis, structured feedback, root-cause identification, and actionable insights that support continuous improvement and operational excellence.

Key Responsibilities

Monitor and evaluate customer interactions, including calls, chats, and emails, to ensure compliance with quality standards, regulatory requirements, and internal policies
Provide detailed, constructive feedback and coaching to agents to support performance improvement
Conduct root cause analysis on quality gaps and recommend practical, data-driven corrective actions
Develop, maintain, and update quality scorecards, audit frameworks, and reporting tools
Collaborate with team leaders and managers to identify training needs and contribute to quality-led learning initiatives
Support the design and execution of quality improvement programs aligned with business goals
Prepare and share quality reports highlighting trends, risks, and improvement opportunities
Ensure ongoing adherence to company policies, industry standards, and customer experience best practices
Participate in calibration sessions to maintain evaluation consistency and scoring alignment
Support automation or AI-enabled quality monitoring initiatives where applicable

Key responsibilities may evolve based on business and operational requirements.

Job Requirements:

Education

Graduation or equivalent relevant work experience

Experience & Skills

0–2 years of experience in Quality Assurance within a BPO or customer service environment
Strong analytical and problem-solving capabilities with attention to detail
Excellent verbal and written communication skills
Proficiency in quality monitoring tools, CRM platforms, and Microsoft Office applications
Ability to deliver clear, actionable feedback and performance coaching
Strong understanding of compliance standards, quality frameworks, and customer experience metrics
Experience with automation tools, AI-driven analytics, or speech/text analytics is preferred

Key Performance Indicators (KPIs)

Quality audit accuracy and consistency
Compliance adherence rate
Agent performance improvement post-feedback
Timeliness and effectiveness of reporting
Contribution to process and quality improvement initiatives
Ability to translate quality data into business insights

Why Join Fusion CX?

Fusion CX offers Quality Analysts in Kolkata the opportunity to work in a structured, compliance-focused environment where quality insights directly influence customer experience and operational outcomes. You will collaborate closely with operations, training, and leadership teams, gain exposure to global service standards, and build long-term expertise in quality governance, analytics, and performance improvement within a people-first CX organization. Call centre or BPO QA professionals seeking rewarding quality analyst jobs in Kolkata should not miss this opportunity to join a global company and advance their career within a structured, performance-driven environment.

Apply Now

Refine Your Search

quality compliance analyst jobs in west bengal

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Quality Compliance Analyst

Quality Analyst – Review Proctoring (Team Lead / Supervisor) – Kolkata, India

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Senior Quality Analyst

Quality Analyst – International Telecom Support (WFO, Kolkata)

Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)

Quality Analyst – E-Commerce – Kolkata, India

Consulting Analyst

Quality Analyst

Quality Analyst For US Healthcare Process

Quality Analyst – Hair & Healthcare Support – Siliguri (WFO)

Quality Analyst – Retail Support – Voice Process (WFO, Kolkata)

Senior Data Analyst

Quality Analyst (QA)

Quality Analyst – Customer Support – Siliguri, West Bengal

Financial Crime Compliance, Analyst

Quality Analyst

Quality Analyst – Outbound Collections – Kolkata, India

Quality Inspector

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