#ACN GN - SONG - Service - Amazon Connect - Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Genesys - Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Customer service
- Salesforce
#ACN GN - SONG - Service - Google - Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Conflict management
7d

More jobs to discover

Find similar jobs that you might be interested in.

#ACN GN - SONG - Service - Genesys - Senior Manager
Accenture —Bengaluru, Karnataka
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
#ACN GN - SONG - Service - Google - Manager
Accenture —Bengaluru, Karnataka
13+ years of experience in working with Google CCAI solutions – creating virtual agents using Dialogflow, generating meaningful analytics using Insights,…
7d

I want to receive the latest job alerts for #acn gn song service amazon connect senior manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

#acn gn song service amazon connect senior manager jobs near

Service Manager jobs in Bengaluru, Karnataka

Service Manager jobs in Hanamkonda, Andhra Pradesh

Customer Service jobs in Mumbai, Maharashtra

Customer Service Walk Interview jobs in Bengaluru, Karnataka

Luxury Store Manager jobs in Delhi, Delhi

Service Manager jobs in Kerala

Service Manager jobs in Shimla, Himachal Pradesh

Service Manager jobs in Kharar, Punjab

Service Manager jobs in Goa

Service Manager jobs in Jhansi, Uttar Pradesh

Remote Customer Service jobs in Thane, Maharashtra

Service Manager jobs in Warje, Pune, Maharashtra

Work From Home Customer Service jobs in Jaipur, Rajasthan

Customer Service jobs in Tiruchchirappalli, Tamil Nadu

Flipkart, Customer Service Work From Home jobs in Mumbai, Maharashtra

Service Manager jobs in Pathanamthitta, Kerala

Service Manager jobs in Mancheswar, Bhubaneswar, Orissa

Customer Service Associate jobs in Mumbai, Maharashtra

Service Manager jobs in Kottarakara, Kerala

Service Manager jobs in Tiruppur, Tamil Nadu

#ACN GN - SONG - Service - Amazon Connect - Senior Manager

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Business Management
Program management
Management
Cloud architecture
Business intelligence
Software deployment
Salesforce
PaaS
Master's degree
AWS
Bachelor's degree
APIs
ServiceNow
B.E.
Business management
Solution architecture
SaaS
MBA

Full job description

Job Title - Amazon Connect + Level 6 (Senior Manager) + Entity (S&C GN)

Management Level: Level 6 -Senior Manager

Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center

Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 14 year(s) of experience is required

Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Job Summary

The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
Provide best practices guidance and implement approach based on industry or process benchmarks

Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

Professional & Technical Skills:

Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
Excellent communications skills
Strong program management / people management skills

Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.
Minimum 8 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)
Hands-on experience working on the design, development and deployment of contact center solutions at scale.
Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe
Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

Additional Information:

An opportunity to work on transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

About Our Company | Accenture

Apply Now

Refine Your Search

#acn gn song service amazon connect senior manager jobs

#ACN GN - SONG - Service - Amazon Connect - Senior Manager

#ACN GN - SONG - Service - Genesys - Senior Manager

#ACN GN - SONG - Service - Google - Manager

More jobs to discover

I want to receive the latest job alerts for #acn gn song service amazon connect senior manager

Explore jobs in more locations

About Accenture:

Jobseeker tools

Employer Tools

Browse

Stay Connected