Netrix Global is seeking a Cloud Engineer - Linux Administrator, a technical position within the Managed Services division, responsible for managing Netrix and its customers' Linux IT infrastructure (on-prem/hosted and cloud environments). The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the Tier 1 Technical/Network Operations Center TOC/NOC, Service Desk, and Systems Team.
The ideal candidate will have 5-7 years of hands-on experience and strong skills in administration, management, monitoring, and troubleshooting of Linux environments (on-prem/cloud and physical/virtual) and familiarity with related application and network support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and performing remediation within defined SLAs. In addition to day-to-day operational support, this role contributes to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems, and proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security.
This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service.
- Incident Management & Troubleshooting: Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Linux Servers/Endpoints in production/dev environments and related network and application issues. Includes but not limited to Investigating and resolving Linux OS, application, middleware, and connectivity issues, Troubleshoot boot, performance, storage, filesystem, CPU/memory, and process-related problems, Analyze logs and identify the root cause of incidents, Support troubleshooting of services such as web servers, SMTP relay, DNS resolution, SSL/TLS, scheduled jobs, and agent-based tools, Escalate complex issues when needed, while maintaining ownership through resolution.
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Systems Administration: Includes but not limited to Managing users, groups, permissions, sudo access, SSH configuration, Support package management, OS upgrades, kernel updates, and repository administration, Manage services through systemd and troubleshoot failed daemons/services, Perform storage administration including filesystems, mounts, LVM, swap, and disk utilization cleanup, Develop and maintain basic automation using Bash.
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Network and Security: Includes but not limited to Validating network connectivity, firewall rules, ports, routing, and name resolution, Support troubleshooting related to SMTP, DNS, proxy, certificates, and secure remote access, Apply Linux security best practices, hardening standards, and vulnerability remediation, Review and maintain access controls, audit logs, and privileged access usage, Configure and validate network settings required for new asset deployments, server onboarding, and migration activities.
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Perform routine health checks, updates and upgrades, system validations on Linux environments
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Monitor Linux server/endpoint performance, capacity, uptime, and service availability
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Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments.
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Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
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Participate in on-call rotations, including weekends and after-hours support.
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Document configurations, procedures, and best practices; maintain accurate technical documentation.
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Participate in client onboarding, delivery, and internal continuous improvement initiatives.
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Follow documented Change and Problem Management processes for Netrix and its customers.
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Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients.
Qualifications
- Bachelor's degree in information technology or related field, or equivalent experience.
- 5-7 years of hands-on experience in Linux infrastructure support of on-prem/cloud infra, both physical and virtual
Required Skills and Experience
Essential / Core Skills
- Knowledge of Linux workloads in cloud environments and virtualized environments on-premises (VMware)
- Strong administration skills in Ubuntu, RHEL, CentOS, Rocky and AlmaLinux distributions and knowledge and hands-on experience with systemd, journald / rsyslog, package managers (yum, dnf, apt), users/groups/permissions, SSH / SCP / SFTP, cron / scheduled jobs, process and service management
- Strong troubleshooting methodology and root cause analysis and experience with top / htop, ps / free / vmstat / iostat / sar, df / du / lsblk / blkid / mount, journalctl / dmesg / tail / grep / awk / sed, netstat / ss / curl / wget / dig / nslookup / traceroute / ping / nc / telnet
- Basic Networking Fundamentals and understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL/TLS certificates , firewalld / iptables basics, port and connectivity testing
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Web / Middleware / Infrastructure Services - Experience supporting one or more of the following: Apache / Nginx , Postfix / mail relay services, DNS tools and validation, reverse proxies / load balancers, SSL certificate deployment and renewal
Supplemental / Good-to-Have Skills
- Experience working in a Managed Service Provider (MSP) environment is a plus. Or Familiarity with Enterprise Operations via ticket-driven support environments.
- Experience with Tools like LogicMonitor, Zabbix/Nagios, other cloud monitoring platforms or centralized logging tools.
- Scripting and Automation Skills - Ability to automate operational tasks and create troubleshooting scripts.
Soft Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical thinking skills.
- Self-motivated with the ability to prioritize tasks and manage time effectively.
- Exceptional customer service and client communication.
- Ability to work independently or collaboratively within a team.
- Consistent follow-up and attention to detail on open tasks and tickets.
- Ability to work remotely with minimal distractions and a reliable internet connection.
Shift: 5 days/ Week; Rotational shifts to cover 24*7 support for Netrix customers and available for on-call. The initial shift schedule will be updated for training with the SME / Manager in Argentina/ US business hours. After that, it will be rotated to accommodate 24/7 coverage for Netrix customers based in the US.
At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global, please go to www.netrixglobal.com (http://www.netrixglobal.com/)
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