Contact center integration engineer Jobs

CCaaS QA Engineer – Contact Center Platform
SummitNext Technologies Sdn Bhd —Hyderabad, Telangana
- ₹15,00,000 - ₹22,00,000 a year
- Full-time
- Azure
- Analysis skills
- APIs
Quick apply
Contact Center Integration Engineer
SummitNext Technologies Sdn Bhd —Hyderabad, Telangana
- Full-time
- Azure
- Salesforce
- Java
Quick apply
Contact Centre L2 Engineer
INOPTRA DIGITAL —Bengaluru, Karnataka
- Azure
- AWS
- APIs
Quick apply
Security Engineer
MNJ Software —Remote
- Full-time
- Remote
- English
- Windows
- Administrative experience
- Work from home
QA Engineer – NICE Contact Center & CRM Integrations
EVERSANA —Pune, Maharashtra
- Full-time
- CRM software
- Computer Science
- Bachelor's degree
Quick apply
CRM Solution Engineer
SBSHR —Bengaluru, Karnataka
- ₹25,00,000 - ₹30,00,000 a year
- Full-time
- SQL
- Agile
- In-person
Quick apply
Integration Engineer
First American India Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Computer Science
- Salesforce
- Java
- Health insurance
Quick apply
1d
Unified Communications & Contact Center Engineer (Specialized in Avaya)
Trident MEA Technologies L.L.C. —Bangalore City, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,00,000 a month
- Full-time
- Analysis skills
- Flexible schedule
Quick apply
Engineer, Contact Center Technology
Evolent Health —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
Contact Centre L1 Engineer
INOPTRA DIGITAL —Bengaluru, Karnataka
- AWS
Quick apply
Quality Assurance / Testing Engineer
NTT Ltd —Delhi, Delhi
- Full-time
- Computer Science
- DevOps
- SQL
Quality Assurance / Testing Engineer
NTT DATA —Delhi, Delhi
- Full-time
- Computer Science
- DevOps
- SQL
Technical Support Engineer
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- SQL
Quick apply
Contact Center Telephony Engineer – NICE CXone
Alight —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Computer networking
Junior Program Manager
AHEAD —Remote
- Remote
- PMP
- Salesforce
- Project management
- Health insurance
- Paid time off
AutoCAD Engineer – BMS Systems
HAN Technologies —Bangalore City, Bengaluru, Karnataka
- ₹6,00,000 a month
- Full-time
- AutoCAD
- Schematics
- Microsoft Office
Quick apply
2h
Software Engineering Lead - Contact Center, Genesys, IVR
Optum —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- AWS
- Health insurance
Lead Engineer
NTT Ltd —Delhi
- Java
- Databases
- APIs
10d
Lead Software Engineer
Cimpress —Remote
- Remote
- Salesforce
- English
- AWS
- Work from home
Quick apply
Software Engineer 2
eBay Inc. —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting

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CCaaS QA Engineer – Contact Center Platform

SummitNext Technologies Sdn Bhd -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹15,00,000 - ₹22,00,000 a year

Qualifications

Live chat
Jira
ISTQB Certification
Telephony
Azure
Call centre
Enterprise Software
Functional testing
SoapUI
Analysis skills
IVR
Quality assurance
ITIL
APIs

Full job description

This role is ONLY for candidates with hands-on experience in cloud contact center platforms (Genesys Cloud, NICE CXone, Five9, Amazon Connect). Applications without this experience will not be considered.

SummitNext is fast growing BPO and technology company with operations in Malaysia, Philippines, India and Uzbekistan.

We are currently hiring for a Platform QA & Release Engineer who owns quality assurance and release management for the Client LaunchPad Core Components platform. This role validates that every new client environment, platform configuration change, and integration update meets production standards before it touches a live client account. In a managed CX services environment, quality failures are client failures — this role is the final gate that protects client relationships and SLA commitments.

This role works across both Build engineers to own the end-to-end test coverage of voice, digital, integration, and reporting components — and manages the release process that moves validated builds from development through to production.

Key Responsibilities

Test Planning & Execution

Develop and maintain end-to-end test plans covering all LaunchPad Core Component layers: voice/IVR, omnichannel routing, digital channels, CRM integrations, and reporting
Execute functional test scenarios for new client environment builds — validate routing logic, IVR flows, queue behavior, recording, and reporting accuracy
Perform regression testing for platform updates and configuration changes against established baselines
Execute cross-channel testing: validate customer experience continuity across voice, chat, SMS, and social for omnichannel deployments
Test security and compliance configurations: recording compliance, PII redaction, access controls, and audit log completeness

Integration & End-to-End Testing

Validate CRM screen-pop integrations end-to-end: correct data retrieved, displayed, and written back across all configured workflows
Test API integrations under simulated load — validate response times, error handling, and retry behavior
Validate reporting pipeline accuracy: confirm data extracted from CCaaS matches operational dashboard output and client-facing reports
Execute authentication flow testing: ANI lookup, KBA flows, SSO, and agent desktop access control validation

Release Management

Own the release process for platform changes — coordinate build, test, and deployment stages across Build team members
Maintain release calendar and change management documentation; communicate release scope and impact to US operations leadership
Execute pre-deployment validation checklists before any change reaches a client production environment
Manage rollback procedures — maintain documented rollback plans for every production release and test rollback execution in staging

Defect Management & Quality Reporting

Own defect lifecycle from identification through production verification — track, prioritize, and report defects to Build team and US leadership
Maintain quality dashboards: test coverage, defect density, regression pass rates, and release readiness status
Produce release readiness reports summarizing test outcomes, open risks, and sign-off status for US leadership review
Conduct post-deployment validation for all production releases — confirm client environments operating as tested

Environment & Documentation Management

Maintain staging and test environments that accurately mirror client production configurations for reliable test execution
Document test cases, test results, and configuration baselines for all active client environments
Maintain platform configuration library — version-controlled records of all client environment settings, routing logic, and integration parameters

Required Qualifications

3–6 years of QA or release engineering experience for contact center, telecommunications, or enterprise software platforms
Experience testing CCaaS platforms (Genesys, NICE, Five9, Cisco, or Amazon Connect) in multi-client or BPO environments
Hands-on experience with API testing tools (Postman, SoapUI, or equivalent)
Proficiency in test case management and defect tracking tools (Jira, Azure DevOps, or equivalent)
Strong analytical and documentation skills — produces clear, actionable test reports and defect records
Understanding of telephony fundamentals (SIP, ACD routing, call flows) sufficient to design meaningful voice test scenarios

Preferred

ISTQB Foundation or Advanced certification
Experience with automated functional testing frameworks for web-based contact center applications
Background in change management and release coordination in an ITIL or equivalent governance framework
Experience in regulated industry environments (healthcare, government) validating compliance recording and security configurations

Success Metrics

Zero P1 defects reaching client production environments that were not identified in QA — all critical issues caught pre-deployment
End-to-end test coverage documented for all active client environment configurations
Release process formally established — every platform change follows documented build, test, and deploy workflow
Regression test suite maintained and executed for every release — results delivered to US leadership within 24 hours of test completion
Client environment configuration library complete and version-controlled for all active accounts

Quick apply

Refine Your Search

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CRM Solution Engineer

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Engineer, Contact Center Technology

Contact Centre L1 Engineer

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Contact Center Telephony Engineer – NICE CXone

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