Manager — Fanatic Customer Support Engineering
Kore.ai, Inc. —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- APIs
Quick apply
Staff Product Manager (Integration Platform)
Saviynt —Bengaluru, Karnataka
- Full-time
- Oracle
- Java
- Master's degree
Software Engineer III - Enterprise Mobility & Systems Engineer
Fanatics —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Engineering
Software Engineer III
Fanatics E-Commerce (India) LLP —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Master's degree
Quick apply
Software Engineer III
Fanatics —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Master's degree
Senior Digital Advertising Strategist
Pattern —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Software Engineer III - Enterprise Mobility & Systems Engineer
Fanatics E-Commerce (India) LLP —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Engineering
Quick apply
Principal / Staff Data Engineer
Pattern —Pune, Maharashtra
- Full-time
- DevOps
- SQL
- AWS

More jobs to discover

Find similar jobs that you might be interested in.

Staff Product Manager (Integration Platform)
Saviynt —Bengaluru, Karnataka
Craft a product roadmap that keeps our customers thrilled and aligns with our grand vision. Seize every opportunity to showcase your product or service,…
Staff Product Manager, Knowledge Platform
Harvey —Bengaluru, Karnataka
Familiarity with LLMs, RAG architectures, or AI-native product design, and an intuition for how data quality and pipeline design affect AI output.

I want to receive the latest job alerts for manager — fanatic customer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager — fanatic customer jobs near

Senior Software Engineer jobs in Hyderabad, Telangana

Staff Product Manager jobs in Bengaluru, Karnataka

Customer Engineer jobs in Hyderabad, Telangana

Principal Software Engineer jobs in Pune, Maharashtra

Accountant, Senior jobs in Durgapur, West Bengal

Digital Marketing Manager jobs in Noida, Uttar Pradesh

Work From Home Digital Marketing jobs in Delhi, Delhi

Senior jobs in Trichur, Kerala

Senior Graphic Designer jobs in Delhi, Delhi

Senior Software Engineer jobs in Kochi, Kerala

Senior Software Engineer jobs in Jaipur City, Jaipur, Rajasthan

Senior Accountant jobs in Pune, Maharashtra

Senior Software Engineer jobs in Kolkata, West Bengal

Senior Software Engineer jobs in Goa

Creo Design Engineer jobs in Pune, Maharashtra

Senior Software Engineer jobs in Mohali, Punjab

Senior Software Engineer jobs in Taramani, Chennai, Tamil Nadu

Senior Software Engineer jobs in Infopark Kochi, Kochi, Kerala

Senior Citizen, Part Time jobs in Lucknow, Uttar Pradesh

Senior Software Engineer jobs in Delhi, Delhi

Manager — Fanatic Customer Support Engineering

Kore.ai, Inc. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Cloud infrastructure
Technical support
Master's degree
MCA
Bachelor's degree
Distributed systems
APIs
Computer Applications
SaaS
AI
Python

Full job description

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

Manager — Fanatic Customer Support Engineering

Location: Hyderabad (India)
Team: Fanatic Customer Support, Kore.ai

About the Role

The Fanatic Customer Support Engineering team at Kore.ai is responsible for delivering world-class technical support for enterprise AI deployments. Our mission is to ensure that customers building AI applications on Kore.ai receive fast, reliable, and deeply technical assistance whenever they need it.

As Manager of Fanatic Customer Support Engineering, you will lead a team of highly skilled engineers responsible for resolving complex technical issues and supporting enterprise customers running mission-critical AI solutions.

You will play a key role in shaping the future of Kore.ai’s customer support organisation—building scalable processes, mentoring engineers, and strengthening collaboration between customers, product teams, and engineering.

Fanatic Customer Support at Kore.ai means:

Customer success is our primary metric of success.
We take ownership of the toughest problems and solve them with urgency and technical depth.
We continuously improve our platform by learning from every customer interaction.

What You’ll Do

Lead and mentor a team of technical support engineers responsible for resolving complex customer issues.
Establish best-in-class operational processes for incident management, escalation handling, and troubleshooting workflows.
Partner closely with engineering and product teams to resolve critical production issues and improve platform reliability.
Build scalable support capabilities through tooling, automation, documentation, and internal training.
Define and track key support metrics including response time, resolution quality, and customer satisfaction.
Act as an escalation point for high-impact incidents and ensure clear communication with customers and internal stakeholders.
Hire, develop, and grow a high-performing support engineering team.
Create feedback loops between customer insights and product roadmap priorities.

You Might Thrive in This Role If

You have 8–12+ years of experience in technical support, developer support, site reliability, or platform operations roles.
You have 3–5 years of experience leading technical teams in SaaS or platform companies.
You are comfortable using emerging technologies (ie. Claude Code, OpenAI Codex, Cursor, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
You have strong experience troubleshooting distributed systems, APIs, integrations, and cloud infrastructure.
You are comfortable managing high-severity incidents and coordinating cross-functional engineering responses.
You have built or scaled support processes in fast-growing technology organisations.
You believe great support organisations combine technical excellence with deep customer empathy.
Experience supporting AI platforms, ML systems, or developer platforms is a strong advantage.

EDUCATION QUALIFICATION

Graduate in Engineering OR Master's in Computer Applications

Quick apply

Refine Your Search

manager — fanatic customer jobs

Manager — Fanatic Customer Support Engineering

Staff Product Manager (Integration Platform)

Software Engineer III - Enterprise Mobility & Systems Engineer

Software Engineer III

Software Engineer III

Senior Digital Advertising Strategist

Software Engineer III - Enterprise Mobility & Systems Engineer

Principal / Staff Data Engineer

More jobs to discover

I want to receive the latest job alerts for manager — fanatic customer

Explore jobs in more locations

Manager — Fanatic Customer Support Engineering

Jobseeker tools

Employer Tools

Browse

Stay Connected