Specialist product development Jobs

Product Support Specialist
Autodesk —Remote
- Full-time
- Remote
- Analysis skills
- Communication skills
1d
Specialist, Digital Product Management
Kenvue —Bengaluru, Karnataka
- Hybrid work
- Product management
Product Development Specialist
Rijk Zwaan —Rajasthan
- Sales
- English
- Master's degree
Client Business Analyst
Zelis —Telangana
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
Specialist - Product Development
CLASSIC TECHNOLOGIES AND BUSINESS SOLUTIONS —Kochi, Kerala
- ₹10,00,000 - ₹13,00,000 a year
- Full-time
- Oracle
- Java
- Master's degree
Quick apply
3d
Product Development Specialist
Industrial Controls and Drives —Chennai, Tamil Nadu
Product Specialist
Immidart Technologies —Bengaluru, Karnataka
- Analysis skills
- Communication skills
Product Support Specialist
AHEAD —Remote
- Full-time
- Remote
- Computer Science
- Presentation skills
- Bachelor's degree
- Health insurance
- Paid time off
9d
Product Technical Specialist
Eltropy —Bengaluru, Karnataka
- Weekend availability
- Remote
- Computer Science
- AWS
- Bachelor's degree
- Health insurance
Quick apply
Product Owner
VidaXL —Hyderabad, Telangana
- ₹30,00,000 a year
- Analysis skills
- APIs
- Agile
8d
Product Specialist
Avantao Technologies pvt ltd —Remote
- ₹2,76,000 a year
- Full-time
- Remote
- Computer Science
- Sales
- English
- Health insurance
- Work from home
Quick apply
Product Specialist
ROOTT —Kochi, Kerala
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
Quick apply
Product Specialist, North
DiaSorin —Delhi
- Full-time
- Laboratory experience
- Research
Business Analyst – Product Support Specialist
InApp —Delhi
- Analysis skills
- Agile
- Communication skills
Product Support Specialist Rep
Caterpillar —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Sales
- Engineering
8d
Proposal & Presales Specialist
Zazz —Remote
- Full-time
- Remote
- English
- Communication skills
Product Specialist Trainee
Hinduja Tech Limited —Kancheepuram District, Tamil Nadu
- ₹25,400 - ₹46,300 a month
- Full-time
- Analysis skills
- Presentation skills
- Product management
Quick apply
11d
Product Development Specialist - Apparel
Saadaa —Jaipur, Rajasthan
- ₹40,000 - ₹50,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Organizational skills
Quick apply
5d
Fragrance Evaluator & Product Application Specialist
The Fragrance People Melbourne —South Delhi, Delhi, Delhi
- ₹30,000.00 - ₹71,505.05 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
- Food provided
Quick apply
14d
Product Management Specialist II- Assistant Manager
Deloitte —Bengaluru, Karnataka
- Azure
- Marketing
- DevOps

I want to receive the latest job alerts for specialist product development

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

specialist product development jobs near

Director Of Product Management jobs in Bengaluru, Karnataka

Product Support jobs in Bengaluru, Karnataka

Product Support jobs in Remote

Product Specialist jobs in Kochi, Kerala

Product Specialist jobs in Delhi

Product Specialist jobs in Chennai, Tamil Nadu

Product Specialist jobs in Bengaluru, Karnataka

Technical Specialist jobs in Bengaluru, Karnataka

Product Owner jobs in Hyderabad, Telangana

Product Specialist jobs in Remote

Business Analyst jobs in Remote

Product Designer jobs in Jaipur, Rajasthan

Director Of Product Management jobs in Mumbai, Maharashtra

Director Of Product Management jobs in Pune, Maharashtra

Director Of Product Management jobs in Remote

Director Of Product Management jobs in Hyderabad, Telangana

Rehabilitation Management, Ngo, Psychologist jobs in Kolkata, West Bengal

Product Support jobs in Chennai, Tamil Nadu

It Support Internship jobs in Remote

Product Support jobs in Bangalore G.p.o., Bengaluru, Karnataka

Product Support Specialist

Autodesk -
Remote

Apply Now

Job details

Full-time
1 day ago

Qualifications

Analysis skills
Root cause analysis
Communication skills

Full job description

Job Requisition ID #

26WD98534

Position Overview

Autodesk is hiring a Product Support Specialist who has experience with resolving technical issues to a high degree of customer satisfaction while building towards long term customer success, experience, and adoption. You excel at building empathy for the customer and relentlessly pursuing their challenges, issues, and questions with the onboarding and usage of our product as well as helping customers realize the power of the Autodesk Tandem solution. You will report to the Product Support Specialist in this role.

To be successful in this role you need to be passionate about ensuring outstanding customer experiences, be an unyielding advocate for customer needs, be able to lead by influence at all levels of the organization and have the desire to build product and technology awareness among customers, partners and stakeholders. You are the liaison and trusted advisor to the Autodesk Tandem team and work to establish key relationships and connection points to translate customer challenges into well-articulated published workflow solutions.

Responsibilities

Assist Autodesk Tandem customers by responding to questions and issues submitted via multiple communication platforms. Customer interactions can include, but are not limited to troubleshooting technical issues, product usage questions, onboarding, setup, and fielding licensing and account management issues inquiries
Manage customer cases meticulously by:
- Logging cases with accurate information to provide a full record of each issue and resolution
- Performing research, root cause analysis, and troubleshooting to resolve cases
- Understanding the customer needs and providing proactive suggestions to improve customer use
- Escalating critical issues while partnering with engineering for resolution for customer
- Updating the customer with issue status, resolution expectations, and workarounds
- Develop reports with trend analysis of customer issues and maintain support insights
Share your knowledge of our products by contributing to the development of our knowledge base
Advocate the customers’ needs by actively participating on our community message boards
Learn and understand the workflows and requirements of customers and help them to understand how they can leverage Autodesk Tandem to bring value to their organization
Create and deliver effective content for the customer to achieve the full potential of their technology investment through a variety of mediums, online and in person
Assist with our customer Beta program including customer on-boarding, training, check-in, and collation of customer feedback to the product teams

Minimum Qualifications

5+ years’ experience with the BIM, Architecture, Construction industry or related fields
8+ years’ experience supporting customers in the software industry
Excellent communication skills, both written and verbal
Ability to present and engage with both internal and external stakeholders
Strong analytical, problem solving, decision-making and facilitation skills
Ability to convey complex workflows coherently to a live or virtual audience
Strong work ethic, high-quality standards and passionate about great customer experiences

#LI-KJ2

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Apply Now

Refine Your Search

Product Support Specialist

Specialist, Digital Product Management

Product Development Specialist

Client Business Analyst