Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
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To manage the complete F&B Events. As an Events Manager, behaves in an exemplary fashion, leads by example and is responsible for the overall operation of the events and banqueting. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.
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Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.
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Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team and waiting staff.
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Ensures that the Back of the house service areas is maintained as per the hotel standards.
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Plans, coordinates, and executes all aspects of events and banqueting functions, from initial client consultation through post-event evaluation, ensuring seamless delivery and exceptional guest experiences.
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Manages event budgets and financial performance, monitoring costs, controlling expenditure, and identifying opportunities to maximise revenue whilst maintaining service excellence.
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Develops and maintains strong relationships with clients, understanding their requirements, managing expectations, and ensuring their satisfaction throughout the event lifecycle.
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Trains, supervises, and mentors the events and banqueting team, fostering a culture of professionalism, accountability, and continuous improvement in service delivery.
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Ensures compliance with health, safety, and food hygiene regulations, conducting regular audits and implementing corrective actions to maintain the highest standards of operational safety.
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Coordinates with external vendors, suppliers, and departments to ensure timely delivery of services, equipment, and resources required for successful event execution.
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Addresses guest concerns and resolves operational issues promptly and professionally, maintaining composure and finding effective solutions to ensure positive outcomes.
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Monitors and analyses event performance metrics, gathering feedback, and implementing improvements to enhance operational efficiency and guest satisfaction.
Qualifications
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Bachelor's degree in Hotel Management, Hospitality Management, Event Management, Tourism, Business Administration, or a related field
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Minimum 3-5 years of proven experience in events management, banqueting, or hospitality operations
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Demonstrated expertise in planning, coordinating, and executing large-scale events and banqueting functions
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Strong knowledge of health, safety, and food hygiene regulations (HACCP certification or equivalent is desirable)
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Proficiency in event management software and Microsoft Office Suite
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Excellent financial acumen with proven experience in budget management and revenue optimisation
Additional Information
WHAT IS IN IT FOR YOU:
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Come As You Are
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Work With Purpose
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Grow, Learn and Enjoy
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Explore Limitless Possibilities
