Alangulam Tamil Nadu Hotel Jobs – 1 Open Jobs Today

Hotel Operations Manager
Hotel Meridian Inn —Kuttalam, Tamil Nadu
- ₹30,573.45 - ₹55,720.37 a month
- Full-time
- Microsoft Office
- Team management
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
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Hotel Operations Manager

Hotel Meridian Inn
Kuttalam, Tamil Nadu

Quick apply

Job details

Full-time
₹30,573.45 - ₹55,720.37 a month
6 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time

Qualifications

Microsoft Office
Team management
Hospitality Management
Guest services
Diploma
Leadership
Communication skills
Hotel experience
Hotel management

Full job description

Position: Hotel Operations Manager
Department: Hotel Operations
Reports To: General Manager / Hotel Manager
Location: Tirunelveli / Courtallam
Industry: Hospitality

Job Purpose

To oversee the day-to-day operations of the hotel, ensuring smooth coordination between departments, excellent guest service, operational efficiency, employee performance, and compliance with hotel standards and policies.

Key Responsibilities1. Hotel Operations

Manage and supervise daily hotel operations.
Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and other departments.
Monitor operational standards and ensure SOPs are followed.
Conduct regular inspections of guest areas and operational areas.
Identify operational issues and take timely corrective action.

2. Guest Experience

Ensure high standards of guest service and satisfaction.
Handle guest complaints, feedback, and escalations professionally.
Monitor online reviews and service-related feedback.
Ensure guest requests are addressed promptly.

3. Team Management

Supervise HODs and operational staff.
Conduct regular departmental meetings and operational briefings.
Monitor staff attendance, grooming, discipline, and performance.
Support training and development of employees.
Coordinate with HR regarding recruitment, manpower requirements, employee performance, and disciplinary matters.

4. Revenue & Cost Control

Monitor departmental expenses and operational costs.
Control wastage and ensure efficient utilization of resources.
Coordinate with Finance regarding daily operational reports and revenue-related matters.
Support management in achieving business and profitability targets.

5. Quality & Compliance

Ensure compliance with hotel policies, statutory requirements, safety standards, and hygiene regulations.
Maintain cleanliness, safety, and service standards throughout the property.
Ensure proper documentation and operational records are maintained.
Conduct regular checks to identify risks and areas for improvement.

6. Coordination & Reporting

Conduct daily operational reviews with HODs.
Review occupancy, guest feedback, manpower, maintenance, F&B, housekeeping, and other operational matters.
Prepare and submit regular operational reports to the General Manager/Management.
Coordinate with management for events, VIP guests, group bookings, and special functions.

Key Skills & Competencies

Strong hotel operations and leadership skills
Excellent communication and interpersonal skills
Guest handling and problem-solving ability
Team management and coordination
Knowledge of hotel SOPs and service standards
Cost-control and operational planning skills
Decision-making and conflict-resolution skills
Ability to work under pressure and manage multiple departments
Good knowledge of MS Office and hotel management/PMS systems

Qualification & Experience

Degree/Diploma in Hotel Management, Hospitality Management, or a related field.
Relevant experience in hotel operations, preferably in a supervisory or managerial role.
Experience managing multiple hotel departments will be an advantage.

Key Performance Areas (KPIs)

Guest satisfaction and service quality
Operational efficiency
Departmental coordination
Revenue and cost control
Employee productivity and discipline
Compliance with SOPs and safety standards
Guest complaint resolution
Overall hotel performance

Compensation

Attractive Salary & Benefits Package
Based on experience and suitability.

Location

Meridian Inn – Tirunelveli & Courtallam

Contact: 7708777371

Pay: ₹30,573.45 - ₹55,720.37 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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