Alleppey Kerala Front office assistant Jobs – 6 Open Jobs Today

Front Office Assistant
WGH Hotels & Resorts Pvt. Ltd —Alleppey, Kerala
- ₹15,000 - ₹18,500 a month
- Full-time
- Hospitality
- Customer service
- Front desk
- Food provided
- Paid sick time
Quick apply
Front Office Assistant
PALMGROVE LAKE RESORT —Alleppey, Kerala
- ₹14,000 - ₹17,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
- Paid time off
- Food provided
Quick apply
12d
Human Resources- Assistant Manager
Rhythm Kumarakom —Kumaragam, Kerala
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Human resources
- In-person
- Food provided
Quick apply
Front Office Assistant
new tech media solution —Kottayam, Kerala
- From ₹14,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Cell phone reimbursement
Quick apply
Receptionist/Administrator
Cherian Ashram Hospital —Kottayam, Kerala
- ₹12,000 - ₹16,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
10d

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Front Office Assistant
WGH Hotels & Resorts Pvt. Ltd —Alleppey, Kerala
The Front Office Assistant should ensure that every guest receives *prompt, courteous, personalized, and professional service*, contributing to a memorable…
₹15,000 - ₹18,500 a month
Quick apply
Front Office Assistant
PALMGROVE LAKE RESORT —Alleppey, Kerala
Ensure excellent customer service at all times. Pleasant personality with a strong customer-service attitude. Alappuzha, Kerala: Reliably commute or willing to…
₹14,000 - ₹17,000 a month
Quick apply
12d

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Front Office Assistant

WGH Hotels & Resorts Pvt. Ltd
Alleppey, Kerala

Quick apply

Job details

Permanent | Fresher | Full-time
₹15,000 - ₹18,500 a month

Benefits

Food provided
Paid sick time

Qualifications

Hospitality
Guest relations
Customer service
Front desk
Hotel experience

Full job description

Minimum Experience : 1-2 year in Resort or Hotels

More Proffered local candidate From Alappuzha

A Front Office Assistant is responsible for providing a warm, professional, and efficient guest experience from arrival to departure. In a resort environment, the role also involves coordinating with other departments to ensure guest comfort and satisfaction.

1. Guest Reception & Welcome

Welcome and greet guests warmly upon arrival.
Assist guests with check-in and check-out procedures.
Verify guest details, identification, reservations, and payment information.
Provide accurate information about the resort, facilities, services, activities, and surrounding attractions.
Escort guests or coordinate with the Bell Desk for luggage assistance, when required.

2. Reservation & Room Coordination

Handle room reservations, modifications, cancellations, and guest requests.
Coordinate with the Reservations and Housekeeping Departments regarding room availability and room status.
Ensure rooms are ready for arriving guests.
Update guest information accurately in the PMS/system.

3. Guest Services

Attend to guest requests, queries, and complaints promptly and courteously.
Coordinate with Housekeeping, F&B, Engineering, Security, and other departments to resolve guest requirements.
Provide information regarding resort activities, restaurants, spa, transportation, and other facilities.
Follow up with guests to ensure their requests have been satisfactorily addressed.

4. Telephone & Communication

Answer telephone calls professionally and transfer calls to the appropriate department.
Handle internal and external communication efficiently.
Take and convey messages accurately.
Respond to guest emails and other official communication as assigned.

5. Billing & Cash Handling

Prepare and maintain guest bills accurately.
Process payments through cash, card, or other approved methods.
Maintain proper records of transactions.
Follow cash-handling and billing procedures established by the resort.
Coordinate with the Accounts Department regarding billing-related matters.

6. Resort Activities & Guest Experience

Explain and promote resort activities and experiences to guests.
Assist guests in booking activities, restaurants, spa services, transportation, etc.
Coordinate special arrangements for birthdays, anniversaries, honeymooners, VIPs, and other celebrations.
Maintain awareness of ongoing resort events and facilities.

7. Guest Complaints & Service Recovery

Listen patiently and professionally to guest concerns.
Resolve minor complaints within the authority given.
Escalate serious or unresolved issues to the Front Office Manager/Resort Manager.
Record important complaints and follow up until closure.
Maintain a positive attitude even in difficult situations.

8. Coordination with Other Departments

Maintain close coordination with:
Housekeeping
Food & Beverage
Engineering/Maintenance
Security
Activities/Recreation
Accounts
Reservations
Transport
Communicate guest preferences and special requests accurately to the concerned departments.

9. Safety & Security

Follow all resort safety and security procedures.
Verify guest information as required and protect guest privacy.
Report suspicious activities, safety hazards, or emergencies immediately.
Follow emergency procedures and assist guests during emergencies.

10. Records & Documentation

Maintain accurate guest records and front office documents.
Complete shift handover properly.
Maintain logs for guest requests, complaints, lost and found, wake-up calls, and other operational matters.
Ensure all entries in the PMS and registers are accurate and updated.

11. Professional Conduct

Maintain a neat and professional appearance and follow the resort's grooming standards.
Be punctual, disciplined, courteous, and approachable.
Maintain confidentiality of guest and company information.
Demonstrate teamwork and a positive service attitude.
Follow all resort SOPs, policies, and instructions from supervisors.

12. Additional Resort Responsibilities

Assist guests with local sightseeing and transportation arrangements.
Support special events and group check-ins/check-outs.
Assist during peak occupancy and operational requirements.
Upsell rooms, resort facilities, activities, and other services where appropriate.
Promote guest satisfaction and encourage positive feedback and reviews.

Key Objective:
The Front Office Assistant should ensure that every guest receives prompt, courteous, personalized, and professional service, contributing to a memorable resort experience and the overall success of the property.

Pay: ₹15,000.00 - ₹18,500.00 per month

Benefits:

Food provided
Paid sick time

Work Location: In person

Quick apply

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