Job Title: Restaurant Manager (RM) & Assistant Restaurant Manager (ARM)
Location: Eramalloor, Alappuzha, Kerala
Employment Type: Full-Time
Reports To: Area Manager
Role Objective
The Restaurant Manager is the leader of the store. You are responsible for overseeing all aspects of the restaurant, from ensuring the "Finger Lickin' Good" quality of every meal to managing the P&L (Profit and Loss) and developing a high-performing local team. Your goal is to make the branch the preferred quick-service destination in the region.
Key Responsibilities
1. Operational Excellence & Quality Control
Ensure 100% compliance with KFC’s global food safety and sanitation standards.
Monitor daily operations to ensure speed of service (SOS) and accuracy in every order (Dine-in, Takeaway, and Delivery).
Conduct regular audits of kitchen equipment and facility maintenance.
2. Team Leadership & Development
Train and mentor a diverse team of shift managers & crew members.
Foster a positive "How We Win Together" culture, emphasizing recognition and teamwork.
Manage staff scheduling to optimize productivity during peak hours (weekends and holidays).
3. Financial Management
Take full ownership of the restaurant’s P&L, including labor costs, inventory management, and waste reduction.
Drive local store marketing (LSM) initiatives to increase footfall and sales in the Palakkad market.
Analyze sales trends and implement strategies to meet or exceed monthly targets.
4. Customer Experience
Handle guest feedback and complaints with a "Customer First" mindset.
Ensure the dining area and exterior (Stadium Bypass Road frontage) remain clean and welcoming at all times.
Required Qualifications & Skills
Education: Degree or Diploma in Hotel Management, Hospitality, or Business Administration.
Experience: 4–5 years of experience in the QSR (Quick Service Restaurant) or Hospitality industry, with at least a years in a managerial role.
Language: Proficiency in Malayalam and English is essential for communicating with local staff and customers.
Skills: * Strong understanding of P&L and financial reporting.
Excellent leadership and conflict-resolution abilities.
Ability to work in a fast-paced, high-pressure environment.
What We Offer
Competitive salary with a performance-based bonus structure.
Comprehensive medical insurance and employee benefits.
Professional growth opportunities within one of India's largest QSR networks.
Note to Applicant: Candidates residing in or near Eramalloor will be given preference to ensure better local market understanding and commuting convenience.
Job Types: Full-time, Permanent
Pay: From ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
