Alleppey Kerala Shift leader Jobs – 1 Open Jobs Today

Team Lead
ENBRIDG —Kottayam, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Management
- Commuter assistance
- Paid time off
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Team Manager
PSU LIFE INSURANCE —Alleppey, Kerala
TEAM MANAGERS REQUIRED - FULL TIME ATTRACTIVE SALARY, PF, GRATUITY, MEDICAL BENEFIT INCENTIVE & FOREIGN TRIPS Job Type: Full-time Pay: ₹35,000.00 - ₹70,000…
₹35,000 - ₹70,000 a month
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Team Lead
Flipkart Internet Privet Limited —Kochi, Kerala
*Customer Experience:* Drive a customer-first culture within the team. Manage daily attendance, scheduling, and shift planning. Pay: From ₹240,000.00 per year.
From ₹2,40,000 a year
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Team Lead

ENBRIDG
Kottayam, Kerala

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Job details

Permanent | Full-time
₹15,000 - ₹25,000 a month

Benefits

Internet reimbursement
Commuter assistance
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

CRM software
Microsoft Excel
Management
Malayalam
English
Academic counselling
Inside sales
Bachelor's degree
Negotiation

Full job description

About the Role

We are looking for an experienced, target-driven Team Leader (Telecalling Team) to manage and scale our outbound telesales/academic counselling team in Kottayam. In this role, you will be responsible for driving student admissions, monitoring daily call quality, coaching telecallers, and maintaining high conversion rates for our educational programs.

Key Responsibilities

Team Management: Lead, mentor, and motivate a team of 5–15 telecallers/academic counsellors to achieve daily, weekly, and monthly admission targets.
Performance Tracking: Monitor daily call volume, talk time, lead conversion rates, and pipeline management via CRM tools.
Quality & Training: Conduct regular call audits, pitch reviews, and training sessions to improve the team's convincing, negotiation, and student handling skills.
Process Optimization: Manage lead distribution, ensure prompt follow-ups, and minimize lead wastage.
Reporting: Prepare and report daily/weekly team sales metrics and conversion performance to management.
Conflict Resolution: Step in to handle escalated student or parent queries to successfully close admissions.

Requirements & Qualifications

Education: Bachelor’s degree in any discipline.
Experience: 3+ years of experience in Telecalling / Inside Sales / Student Counselling.
Minimum 1+ year of experience in a Team Leader / Senior Executive role within the EdTech, test-prep, or higher education sector.
Language Skills: Fluent in Malayalam (Mandatory) and Professional Working English.
Technical Skills: Hands-on experience with CRM software and MS Excel/Google Sheets.
Strong leadership, people management, and revenue-closing skills.Benefits & Perks
Competitive fixed salary + uncapped monthly performance incentives.
Paid Time Off (PTO) and Leave benefits.
Clear path for fast-track career growth within our growing EdTech organization.

Schedule

Day Shift (Monday to Saturday)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Internet reimbursement
Paid sick time
Paid time off

Work Location: In person

Quick apply

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