Glen Group is a dynamic and fast-growing organization dedicated to providing high-quality services across multiple industries, including traffic control, security, construction, and management. With a strong foundation built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and fostering growth within our teams.
At Glen Group, we believe that diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive—regardless of race, gender, ethnicity, religion, sexual orientation, or background. We actively promote equity, fairness, and opportunity in every aspect of our hiring, operations, and company culture.
Job Title: Dispatcher
Role Overview:
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Manage day-to-day operations of the Dispatch, including calls, emails and scheduling support for Canadian client.
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Provide 24/7 back-office support from India to ensure continuous operational coverage
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Facilitate timely dispatch and real-time monitoring of field staff across various locations in Canada
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Ensure smooth, accurate, and uninterrupted service delivery through efficient coordination
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Support service-level objectives by maintaining strong communication and operational oversight
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Work closely with client-facing teams to align dispatch operations with service expectations
Dispatcher’s Responsibilities:
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Dispatch & Scheduling Support: Manage and coordinate dispatch centre operations, ensuring timely and effective scheduling of field staff in alignment with service requirements across Canadian client sites.
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24/7 Back-Office Operations: Provide continuous support from India to monitor and assist field operations, enabling real-time communication and problem-solving.
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Customer Service: Deliver professional, courteous, and efficient customer service. Respond promptly to inquiries with accurate information and maintain high service standards.
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Communication & Coordination: Route relevant information to internal departments and external locations via Action Requests. Maintain proactive communication to support operational continuity.
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Operational Knowledge: Continuously develop and maintain a comprehensive understanding of Glen Group’s operations, services, and protocols.
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Prioritization & Accuracy: Handle multiple tasks and job duties by priority, ensuring timely and accurate execution with a focus on quality and compliance.
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Policy Compliance: Ensure all verbal and written communications adhere to company policies and procedures, and are factually accurate.
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Information Management: Stay updated with internal communications including emails, memos, SOPs, and team meetings to ensure alignment with company protocols.
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Professional Telephone Etiquette: Manage high call volumes and difficult customer interactions with sensitivity, tact, and sound judgment.
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Confidentiality & Integrity: Uphold strict confidentiality concerning sensitive information related to clients, employees, and company operations. Handle investigations and sensitive matters with discretion, fairness, and professionalism.
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Health & Safety Compliance: Work in accordance with all applicable health and safety laws and company safety practices to ensure a safe working environment.
Requirements:
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Minimum 2 years of experience in customer support or a similar role (Required)
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Proficient in spoken and written English (Required)
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Strong organizational, communication, and multitasking skills on system.
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Ability to work in rotational shifts.
Weekly Rotational Shifts – IST: (Which is mandatory)
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Morning Shift: 05:30 AM – 01:30 PM
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Afternoon Shift: 01:30 PM – 09:30 PM
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Graveyard Shift: 09:30 PM – 05:30 AM
Location: In-Person (Amritsar)
Job Type: Full-time
Expected Start Date: As soon as possible
