Franchise Manager
Company: Kohi Cafe
Location: Amritsar, Punjab, India
Job Type: Full-time
Work Location: On-site
Industry: Hospitality / Food & Beverage
Experience: 3–6 years
Salary: ₹30,000–₹50,000 per month
About Kohi Cafe
Kohi Cafe is a modern café and dining destination known for its distinctive architecture, aesthetic interiors, premium coffee, quality food, thoughtful presentation, and warm hospitality.
As Kohi Cafe continues to grow, we are looking for talented professionals who can help us build the brand, maintain our standards, and create successful café operations across new locations.
Job Overview
We are looking for an experienced and business-focused Franchise Manager to join our team in Amritsar, Punjab.
The Franchise Manager will be responsible for supporting the growth and management of Kohi Cafe's franchise network, building strong relationships with franchise partners, ensuring operational standards, and helping franchise outlets achieve business and customer-service goals.
The ideal candidate should have strong knowledge of franchise operations, hospitality, business development, sales, and relationship management.
Key ResponsibilitiesFranchise Management
- Manage relationships with existing and prospective franchise partners.
- Act as the primary point of contact for franchisees.
- Support franchise partners throughout the franchise lifecycle, from onboarding to ongoing operations.
- Ensure franchise outlets follow Kohi Cafe's brand, operational, service, and quality standards.
- Conduct regular outlet visits and operational reviews.
- Identify operational challenges and work with franchisees to resolve them.
- Monitor franchise performance and provide actionable recommendations.
Business Development
- Identify and evaluate potential franchise opportunities and partners.
- Generate franchise leads through networking, referrals, digital channels, and business development activities.
- Conduct initial discussions and presentations with prospective franchise partners.
- Understand potential franchise locations and evaluate their business potential.
- Support the franchise sales process from lead generation through onboarding.
- Build and maintain a strong franchise partner pipeline.
Operations & Brand Standards
- Ensure franchise outlets maintain consistent Kohi Cafe standards.
- Coordinate with operations, training, marketing, and management teams to support franchise outlets.
- Monitor food quality, service standards, customer experience, hygiene, and brand presentation.
- Assist franchisees with operational planning and launch preparation.
- Support new franchise outlets during their pre-opening and launch phases.
- Track outlet performance and identify areas for improvement.
Reporting & Performance
- Monitor key franchise performance indicators including sales, customer experience, operational efficiency, and profitability.
- Prepare regular franchise performance reports for management.
- Identify opportunities to improve franchise sales and operational performance.
- Track franchisee concerns and ensure timely resolution.
- Maintain accurate franchise partner and outlet records.
Franchise Partner Support
- Build strong, professional, and long-term relationships with franchise partners.
- Understand franchisee requirements and provide appropriate support.
- Coordinate training and operational support where required.
- Help franchisees understand and implement Kohi Cafe's systems and processes.
- Ensure effective communication between franchise partners and the Kohi Cafe management team.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field preferred.
- 3–6 years of experience in franchise management, business development, hospitality operations, restaurant management, or a related field.
- Previous experience in the café, restaurant, QSR, hotel, or food & beverage industry is preferred.
- Strong understanding of franchise business models and operations.
- Excellent communication, negotiation, and relationship-management skills.
- Strong business development and sales abilities.
- Good analytical and problem-solving skills.
- Ability to manage multiple franchise partners and projects simultaneously.
- Strong knowledge of MS Office / Google Workspace.
- Willingness to travel for franchise visits and business meetings when required.
- Professional, confident, and results-oriented personality.
Preferred Skills
- Franchise Management
- Franchise Development
- Business Development
- Hospitality Management
- Restaurant Operations
- Partner Relationship Management
- Sales & Negotiation
- Market Research
- Outlet Operations
- Business Planning
- Performance Management
- Customer Experience
- Team Coordination
- Brand Management
What We Offer
- ₹30,000–₹50,000 per month, depending on experience and skills
- Performance-based incentives
- Professional and growth-oriented work environment
- Opportunity to work closely with the leadership team
- Career growth opportunities
- Opportunity to contribute to the expansion of a growing café brand
- Travel reimbursement for approved business travel, where applicable
Ideal Candidate
We are looking for a business-minded, confident, proactive, and relationship-focused professional who can take ownership of franchise growth and partner success.
The ideal candidate should be comfortable communicating with business owners, evaluating opportunities, solving operational challenges, and ensuring that every Kohi Cafe franchise delivers a consistent brand and customer experience.
If you are passionate about hospitality, business development, franchise growth, and building strong business relationships, we would love to hear from you.
How to Apply
Interested candidates can apply through Indeed or send their updated resume to:
Email: [email protected]
Phone / WhatsApp: 9914650056
Location: Amritsar, Punjab, India
Join Kohi Cafe and be part of our journey to build a strong and successful café franchise network.
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
