Andhra Pradesh Senior customer service representative Jobs – 6 Open Jobs Today

Transportation Representative, Executive Customer Relations
ASSPL - Andhra Pradesh - E88 —Andhra Pradesh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Branch sales manager
gHRig People Solutions —Unknown, Andhra Pradesh
- ₹5,00,000 a year
- Full-time
Quick apply
Branch Support Executive - Tirupati
Rentokil Initial —Tirupati, Andhra Pradesh
- Full-time
- Google Suite
- Bachelor's degree
- Data entry
Quick apply
Field Biologist - Tada
Rentokil Initial —Tada, Andhra Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
Field Operations Executive - Tirupati
Rentokil Initial —Tirupati, Andhra Pradesh
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
Quick apply
Field Operations Executive - Nellore
Rentokil Initial —Nellore, Andhra Pradesh
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
Quick apply

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Transportation Representative, Executive Customer Relations

ASSPL - Andhra Pradesh - E88 -
Andhra Pradesh

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Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Economics
Microsoft Excel
Customer service
English
Microsoft Office
Administrative experience
Analysis skills
Presentation skills
Bachelor's degree
Computer networking
SharePoint
Business Administration
Root cause analysis
Communication skills

Full job description

DESCRIPTION

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.

Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.

A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.

BASIC QUALIFICATIONS

Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience in English-language communication skills, both written and verbal
1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service

PREFERRED QUALIFICATIONS

Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
Prior experience in Customer Service

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Refine Your Search

senior customer service representative jobs in andhra pradesh

Transportation Representative, Executive Customer Relations

Branch sales manager

Branch Support Executive - Tirupati

Field Biologist - Tada

Field Operations Executive - Tirupati

Field Operations Executive - Nellore

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BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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