The Collection Agent is responsible for ensuring timely collection of outstanding payments from distributors, retailers, dealers, and other customers. The role involves regular follow-ups, maintaining accurate collection records, reconciling customer accounts, and coordinating with the sales and finance teams to ensure smooth cash flow operations.
Key Responsibilities:-
Collections & Recovery
- Follow up with customers for timely payment of outstanding invoices.
- Visit distributors, dealers, and retail customers to collect payments as per company policies.
- Ensure achievement of collection targets and reduction of overdue receivables.
- Maintain healthy relationships with customers while ensuring payment commitments are met.
Customer Account Management
- Verify customer account statements and outstanding balances.
- Resolve payment-related discrepancies in coordination with the Accounts and Sales teams.
- Assist customers with invoice copies, payment confirmations, and account-related queries.
- Maintain accurate records of collections, outstanding amounts, and customer interactions.
Documentation & Reporting
- Prepare daily collection reports and submit them to the reporting manager.
- Ensure proper documentation of cash, cheque, online transfer details, and collection receipts.
- Update collection status in ERP/software systems on a timely basis.
- Maintain records of pending payments and follow-up schedules.
Coordination
- Work closely with Sales Executives and Area Managers regarding customer payment status.
- Coordinate with the Accounts Department for payment reconciliation and account closures.
- Escalate long-pending or disputed accounts to management for further action.
Compliance & Controls
- Ensure adherence to company policies and financial procedures.
- Handle collections ethically and professionally.
- Safeguard company funds and maintain confidentiality of financial information.
Qualifications
- Bachelor's Degree in Commerce, Business Administration, Accounting, or a related field.
- Intermediate qualification with relevant experience may also be considered.
Experience
- 1–3 years of experience in collections, recovery, accounts receivable, field collections, or customer payment follow-up.
- Experience in FMCG, Dairy, Ice Cream, Food Processing, or Distribution businesses will be preferred.
Required Skills
- Good communication and negotiation skills.
- Strong follow-up and relationship management abilities.
- Basic knowledge of accounting and receivables management.
- Ability to maintain records and prepare reports.
- Familiarity with MS Office and ERP systems.
- Willingness to travel extensively within the assigned territory.
Pay: ₹19,000.00 - ₹20,000.00 per month
Experience:
- Payment Collection: 2 years (Required)
Work Location: In person
