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Sr Community Ops Managers - Safety & Compliance
Uber —Visakhapatnam, Andhra Pradesh
- Weekend availability
- Microsoft Excel
- Management
- Public speaking
13d

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Sr Community Ops Managers - Safety & Compliance
Uber —Visakhapatnam, Andhra Pradesh
Uber relies on the COEs to provide support for our community's toughest issues types, handle customer concerns from our user groups, and provide an environment…
13d

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Sr Community Ops Managers - Safety & Compliance

Uber -
Visakhapatnam, Andhra Pradesh

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Job details

Full-time
13 days ago

Qualifications

Programme management
Microsoft Excel
Management
Public speaking
SQL
Six Sigma
Project management
Kaizen
Customer support
Communication skills
Analytics

Full job description

About the Role

We're looking for a Senior Community Operations Manager as it's known at Uber, to develop and lead support efforts for our COE Safety teams in APAC.

Uber COEs are contact management centers dedicated to providing outstanding customer service to riders and drivers alike. Uber relies on the COEs to provide support for our community's toughest issues types, handle customer concerns from our user groups, and provide an environment to pilot support for new products or test new support modalities or processes.

This will be a managerial role with a focus on solving problems through data analytics and leading teams to deliver stellar outcomes and continuous process improvement. The applicant should have very strong multi-tasking abilities while being able to understand the long-term vision and goals of the Center of Excellence (COE). Those interested should be excited to demonstrate these skills and be eager to lead!

What the Candidate Will Do

Manage Specialists, Team leaders / Managers on the ground while maintaining connection and engagement with cross functional teams in the APAC and Global COE (Centre of Excellence).

Lead the creation of long-term strategies for achieving goals across the COE and delivering exceptional customer support

Engage strategically with stakeholders to improve internal tools and the overall user experience

Handle key projects and program-manage critical initiatives with a site-wide or regional impact

Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible

You'll be supporting key teams across the COE while serving as THE go to person for many key initiatives and updates; Key point of contact for partners beyond the COE

Basic Qualifications

A minimum of 10 years of experience in scaled operations support and people management

Validated ability to lead efficiently, set team goals, develop people to their highest levels of performance, and guide through meaningful situations

Prior professional experience with optimization, processes, systematic organization, program/project management

Demonstrated Data/Analytics experience; Excel proficiency is preferred

Strong attention to detail & project management skills

Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership

Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength

Grow with change and operate flexibly. Willingness to work some weekends and occasional holidays to support a 24/7 operations environment

A high bar across the board - from your own contributions to the people you work with to the products you work on

Preferred Qualifications

Experience in service-industry, customer support or Safety support in a high-volume and very fast-paced environment.

Experience in Program Management, having experience in High stake Org Transformations.

Knowledge of Lean, Six Sigma and Kaizen methodologies is highly advantageous.

SQL proficiency

Experience running large teams across diverse countries and cultures.

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Sr Community Ops Managers - Safety & Compliance

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