Job Description:
Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer
Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System
Administrator with 0-6 month of experience to join our IT team. The ideal candidate will be
responsible for providing comprehensive technical support to end-users, maintaining our IT
infrastructure, and ensuring the smooth operation of all systems. This role requires an individual
with excellent problem-solving abilities, a strong understanding of Windows operating systems and
hardware, and exceptional communication skills.
Key Responsibilities:
Provide L1 technical support to end-users for hardware, software, and network-related
issues, both remotely and on-site.
Install, configure, and troubleshoot Windows operating systems (Windows 11, Mac) and
various software applications.
Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and
other peripherals.
Manage and support Microsoft 365 and other productivity tools.
Administer user accounts, permissions, and group policies in Active Directory.
Manage Google Workspace accounts, including user creation, password resets, mail
forwarding, and group management.
Monitor system performance, identify potential issues, and implement proactive solutions.
Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN
issues.
Document IT procedures, solutions, and inventory accurately.
Participate in IT projects, including system deployments, migrations, and upgrades.
Educate users on best practices for IT security and system usage.
Collaborate with other IT team members and departments to resolve complex issues.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or
equivalent practical experience.
0-6 months of proven experience in a Desktop Support, System Administration, or IT
Support role.
Excellent verbal communication skills with the ability to explain technical concepts clearly
to non-technical users (English & Kannada)
Excellent writing skills for documenting procedures, communicating updates, and crafting
clear support responses.
Excellent knowledge of Windows Operating Systems (Windows 11, Mac).
Strong Hardware knowledge, including troubleshooting, assembly, and component
replacement for desktops, laptops, and peripherals.
Proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).
Good knowledge in Google Workspace and Google Admin.
Familiarity with Active Directory, Group Policy, and user account management.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong problem-solving and analytical skills with a keen attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop
Administrator Associate).
Experience with ticketing systems and IT service management (ITSM) best practices.
Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
Experience with endpoint security solutions (antivirus, anti-malware).
Pay: ₹10,219.03 - ₹16,000.00 per month
Benefits:
Work Location: In person
