The Operations Analyst is responsible for the allocation of Engineering Operations (EngOps) human resources to meet project demands. The Operations Analyst collaborates with Resource Manager, functional managers & project managers to ensure maximum utilization of the appropriate staff across all projects.
She/he reviews the resource capacity and demand information to resource manager to inform staffing and resource planning. The Operations Analyst is an experienced candidate with computer terms, ability to distinguish different IT related technical terms, people friendly, and helping shape and reinforce the company culture.
- Manage resource capacity, demand and allocation to meet defined targets
- Collaborate with leadership to plan and manage resource capacity to meet demand
- Administer the resource management information system (PSA)
- Help shape and reinforce the company culture to support talent acquisition and retention
- Track budget for each individual project and BI
- Great Place to Work® Certified
Flatirons Solutions has been consistently recognized as a Great Place to Work by the Great Place to Work® Institute for four consecutive years, reflecting our strong culture of trust, collaboration, and employee empowerment.
- Top 25 Safest Workplaces
We are proud to be named among the Top 25 Safest Workplaces by Kelp for three consecutive years (2023, 2024, and 2025), demonstrating our ongoing commitment to employee safety and well‑being.
- Recognized as a Safe Place to Work
In 2025, Flatirons Solutions was officially recognized as a “Safe Place to Work” by CecureUs, reinforcing our focus on secure, inclusive, and people‑first workplace practices.
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Ensure the Employee Database is accurate in terms of roles, billing classes, organizations, and teams.
- Maintain an inventory of available resources, skills, and capacity.
- Raise HR tickets for the activation, disabling, and deactivation of contractors and third-party contractors.
- Update NetSuite with capacity changes due to leaves, onboarding, offboarding, training, etc.
- Collaborate with HR to ensure new hires are onboarded and allocated to training and new projects based on functional heads' recommendations.
- Notify stakeholders of newly approved leave requests.
- Enter approved PTO under the Paid Time Off project in NetSuite.
- Adjust allocations on assigned projects to accommodate approved PTO.
- Disable employee accounts (not deactivate) for those going on maternity or temporary leave lasting 3 to 6 months.
Demand Management:
- Review capacity and demand reports daily, and analyze results to maximize efficient resource utilization.
- Allocate resources to initiatives in projects/products on NetSuite and keep the plan up to date.
- Collaborate with PMs, POs, and functional heads to resolve overbooked resources.
- Collaborate with the Operations Manager to resolve under-utilized resources and match them with open resource requests.
- Collaborate with functional managers to allocate resources, address skills and/or role gaps, and other constraints.
- Send project allocation notifications to individuals and copy the respective stakeholders such as PMs, POs, and immediate supervisors.
- Manage and fulfill open resource requests for projects and sales proposals.
- Conduct weekly meetings with Project Managers and Product Owners to address staffing requests and collaborate to resolve over/under booking conflicts.
- Support EngOps resources in developing individual staff development plans.
- Create resource demand for proposed projects and synchronize start dates with Sales forecast
- Monitor utilization and budget consumption by BI / Product and escalate any changes to scope, budget and schedule.
- Monitor utilization and budget consumption for project and escalate any changes to scope, budget and schedule.
- Monitor budget consumption of Admin and non-billable buckets as per the budget
- Ensure employees record timesheets on time and follow up
- Notify employees and supervisors of timesheet defaulters
- Provide every month actual hours to Contractor POC for monthly bills
- Ensure that skills matrix are updated and approved periodically
- Prepare and review with resource manager a weekly summary of staffing requirements, resource availability, and assignment recommendations
- Forecast and monitor resource utilization; identify over/under utilization and actively work with resource manager to address those issues
- Identify projects at risk due to resource constraints
- Produce resource utilization reports and assess with project and functional managers to make corrective actions needed
- Manage the bench and report on difficult-to-place staff so that skills and/or development needs can be addressed.
Report Preparation
- Maintain standardized dashboards for projects on NetSuite covering various durations: weekly, monthly, quarterly, and yearly.
- Maintain Allocations vs Actuals reports by employee, team, product, and service.
- Maintain a Budget tracker by team and by project type for various durations.
Process Management
- Maintain process documentation for the resource management processes including procedures for requesting resources, updating allocations, requesting time off, etc.
- Monitor Resource Management process effectiveness and recommend improvements; Reinforce processes to increase compliance.
- Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
- Global overview with the ability to prioritize effectively
- Ability to understand the types of projects and unique resource needs of each type
- Understanding the complex relationship between resources and projects and being proactive around resource needs.
- Critical and analytical thinking
- Positive attitude and collaborative approach to problem solving
- Strong influencing, negotiation, and conflict management skills
- Clear and concise communication, both written and verbal
- Communicate decisions in a way that employees are able to follow the plan, and trust the plan
- Comfortable with high-volume workload and ability to prioritize and re-prioritize tasks quickly
- Self-motivated, ability to learn quickly and internalize rapidly changing needs
- Be flexible and find other solutions if needed
- Able to work independently and collaboratively with individuals and teams across multiple geographies
- Conflict resolution
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Bachelor's degree, preferably in technical or analytical field or related discipline - degree can also be replaced by years of experience
- Proficient in MS Office tools Excel, Word, Outlook, PowerPoint and Project
- Experience with Portfolio Management or other PSA is an added advantage.
- Proficient in Microsoft Power BI is an added advantage
An exciting job in a global atmosphere working with state-of-the-art technology, talented, dedicated, and experienced colleagues, and world-class, technology-driven customers. Flatirons is the type of organization where you will be able to have a significant impact in a growing marketplace, make yourself heard, and contribute to our overall success. We offer you a competitive salary and benefits, as well as a high degree of independence and flexibility.This role supports global operations and delivers solutions across content lifecycle management, technical documentation, publishing, flight operations manuals, and data archiving.
At Flatirons Solutions, we play a critical role in keeping aircraft safe, serviceable, and—most importantly—flying. Our software ensures that more than 350 million passengers travel safely every year. If you’re passionate about technology, innovation, and solving real-world challenges that make a difference, you’ll feel right at home here.
Who We Are
We’re a global team of nearly 400 professionals across the U.S., Europe, and India, united by a shared mission: Turning Content into Knowledge. At Flatirons, you’ll join a diverse group of thinkers, builders, and innovators who thrive on autonomy, creativity, and collaboration. We value curiosity and initiative—every idea counts, and every contribution moves us forward.
We offer competitive salaries and comprehensive benefits, flexible work environments and remote opportunities, and a culture that values both excellence and balance.
What We Do
We use cutting-edge XML and 3D technologies to transform complex technical data into powerful tools that help aviation and aerospace professionals do their jobs with precision and confidence. Our solutions ensure that maintenance teams and manufacturers have the right information at the right time—supporting safe, compliant, and efficient operations across the globe.
Our Customers & Partners
Our customers include some of the world’s largest airlines and most successful aerospace and defense manufacturers. We help Manufacturers produce and manage technical data for aircraft, engines, and components and Airlines streamline and deliver mission-critical maintenance and operational information.
Together, we’re transforming how the aviation industry manages information and ensures safety.
Why Join Flatirons?
When you join Flatirons, you’re not just taking a job—you’re joining a mission to shape the future of aviation and aerospace. You’ll have the freedom to innovate, the support to grow, and the opportunity to see your work make a global impact every day.
We’re looking for curious minds and passionate problem-solvers who want to make technology work smarter for the world’s most vital industries.
Equal Opportunity Employer
Flatirons Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion or belief, sex, sexual orientation, gender identity, disability, age, marriage, civil partnership, pregnancy, maternity, or protected veteran status.
As part of the recruitment process, the Company may use AI-enabled tools to assist in the review and summation of job applications; however, all hiring decisions are made by the recruitment team and are not based solely on automated processing. You may raise any concerns or objections by contacting
[email protected]