Assam Collection agent Jobs – 1 Open Jobs Today

Manager -Collection & Retention Field
Vodafone Idea —Guwahati, Assam
- Microsoft Office
- Master's degree
- Analysis skills

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Project Manager cum Center Head
INDIANEERS MEDIA PRIVATE LIMITED —Guwahati, Assam
Indianeers Media is an impact-driven organization working in skill development, employability, and placement-linked training programs under government and CSR…
₹20,000 - ₹30,000 a month
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Retail Officer
Rongsheng Mobile India Private Limited —Guwahati, Assam
Coordinate with branch teams to convert online leads into retail sales. Coordinate fast-track hiring processes to address urgent manpower requirements.
Up to ₹25,000 a month
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3h

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Manager -Collection & Retention Field

Vodafone Idea -
Guwahati, Assam

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Job details

Qualifications

Customer retention
Microsoft Office
Master's degree
Analysis skills
Presentation skills
Bachelor's degree
Communication skills
3G
Negotiation
4G/LTE

Full job description

Job Req ID: 39750

Location: Guwahati, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Field Executive – Retentions & Collections

Job Level/ Designation

Function / Department

Customer Service

Location

Guwahati, ANE Circle

Job Purpose

Drive assigned Retention & collection agencies for delivery of KPIs.
Ensure SLA delivery with complete adherence to Code of Conduct.
The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.

Key Result Areas/Accountabilities

Drive assigned Retention & Collection agencies for delivery of KPIs.
Ensure SLA delivery with complete adherence to Code of Conduct.
Develop and plan infrastructure at agency as per allocation and forecast.
Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
Do regular field visit with/without field agent for audit/recovery purpose

Core Competencies, Knowledge, Experience

Strong Negotiation skills and communication skills
Exposure to customer retention & collection role.
Analytical Skills.
Good process / systems knowledge / experience

Must have technical / professional qualifications

Graduate / PG in any field
Communication skills
MS Office & Presentation Skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Apply Now

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Manager -Collection & Retention Field

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