ASSISTANT MANAGER – JOB DESCRIPTION
Position: Assistant Manager
Reports To: Managing Director / General Manager
Location: Hotel Apollo Grand, Guwahati
Job Summary
The Assistant Manager is responsible for ensuring the smooth day-to-day operations of the hotel, banquet facilities, Krib, and Café Rodeo. The role involves supervising departmental heads, maintaining service standards, monitoring staff performance, handling guest concerns, and ensuring operational efficiency across all revenue-generating departments.
Key Responsibilities
- Operations Management
- Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage, Kitchen, Banquets, Krib, and Café Rodeo.
- Ensure all departments follow established SOPs.
- Conduct daily operational briefings with department supervisors.
- Monitor cleanliness, maintenance, guest service, and staff grooming standards.
- Guest Experience & Service
- Ensure exceptional guest satisfaction at all touchpoints.
- Handle escalated guest complaints and resolve issues promptly.
- Monitor guest feedback, online reviews, and service recovery actions.
- Build relationships with repeat guests and VIP customers.
- Team Management
- Supervise department heads and shift supervisors.
- Monitor staff attendance, punctuality, discipline, and performance.
- Assist in recruitment, onboarding, and training.
- Conduct regular performance reviews and coaching sessions.
- Revenue & Sales Support
- Track occupancy, banquet bookings, restaurant sales, and event revenues.
- Support the sales team in achieving monthly targets.
- Upsell rooms, banquet packages, food & beverage offerings, and memberships.
- Assist in developing promotional campaigns and offers.
- Financial Control
- Monitor departmental expenses.
- Reduce wastage and improve operational efficiency.
- Verify daily sales reports and cash reconciliation.
- Ensure proper inventory control procedures are followed.
- Banquet & Event Management
- Coordinate with banquet clients before and during events.
- Ensure smooth execution of weddings, corporate meetings, and social functions.
- Resolve operational challenges during events.
- Compliance & Safety
- Ensure compliance with hotel policies and legal requirements.
- Monitor fire safety, hygiene, food safety, and security procedures.
- Conduct regular inspections of all operational areas.
- Reporting
- Submit daily operational reports to management.
- Track departmental KPIs and prepare weekly performance summaries.
- Highlight operational challenges and recommend solutions.
Authority & Decision-Making
Can Approve:
- Staff scheduling and shift allocation.
- Routine guest compensation within approved limits.
- Minor operational purchases.
- Day-to-day service recovery actions.
Must Escalate:
- Major financial decisions.
- Hiring and termination recommendations.
- Capital expenditure requests.
- Serious guest incidents and legal matters.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score
- Online Review Ratings
- Occupancy & Revenue Targets
- Banquet Revenue Achievement
- Café & Restaurant Sales
- Staff Retention Rate
- SOP Compliance Score
- Complaint Resolution Time
- Cost Control & Wastage Reduction
Required Skills
- Strong leadership and team management.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel operations and hospitality standards.
- Ability to work under pressure and manage multiple departments.
- Strong understanding of sales, guest service, and financial controls.
Preferred Qualification
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or related field.
- 3–7 years of hospitality experience with at least 2 years in a supervisory or managerial role.
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
- Hotel management: 1 year (Required)
Language:
Work Location: In person
