Assam Senior hardware engineer Jobs – 1 Open Jobs Today

Senior Service Coordinator
Eastern Technology Group —Guwahati, Assam
- ₹16,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Senior Service Coordinator
Eastern Technology Group —Guwahati, Assam
Maintain proper service documentation including service reports, call logs, AMC/Warranty records and customer history.
₹16,000 - ₹25,000 a month
Quick apply
Project Coordinator
THF —Guwahati, Assam
Prepare all reports and documentation related to the project, such as MIS reports, financial reports, narrative reports, field observation and visit reports,…
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Senior Service Coordinator

Eastern Technology Group -
Guwahati, Assam

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Job details

Permanent | Full-time
₹16,000 - ₹25,000 a month

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Operations management
Microsoft Office
Bachelor's degree
Team management
Computer networking
Organisational skills
Diploma
Communication skills

Full job description

Job Overview

We are seeking an experienced and customer-focused Senior Service Coordinator to lead and manage our service operations. The ideal candidate will be responsible for overseeing the complete service department activities, coordinating with engineers, ensuring timely service delivery, improving operational processes and maintaining high levels of customer satisfaction.

The candidate should have strong coordination skills, leadership ability and experience in managing service operations, customer handling and field service teams.

Key Responsibilities

Manage and oversee the complete day-to-day operations of the Service Department.
Coordinate, allocate and monitor service engineers for customer calls, installations, preventive maintenance and breakdown services.
Plan engineer schedules, travel arrangements, call priorities and ensure timely resolution of customer issues.
Monitor service calls from initiation to closure and ensure proper follow-up with customers.
Handle escalated customer concerns and ensure effective resolution within committed timelines.
Maintain excellent customer relationships through proactive communication and service support.
Supervise, guide, train and motivate service engineers and support staff.
Track engineer performance, productivity, response time and service quality.
Coordinate with internal departments such as Sales, Accounts, Stores and Management for smooth workflow.
Maintain proper service documentation including service reports, call logs, AMC/Warranty records and customer history.
Prepare and submit regular service reports, MIS reports and performance updates to management.
Ensure proper management of service tools, equipment, spare parts and inventory.
Coordinate spare part requirements and ensure availability for service execution.
Develop and implement service procedures, processes, and best practices to improve efficiency.
Identify areas for improvement, cost reduction, and better customer service delivery.
Ensure compliance with company policies, safety guidelines, and industry standards.

Required Skills & Qualifications

Proven experience as a Service Coordinator, Senior Service Executive or similar role.
Experience in handling field service engineers and service operations.
Strong leadership, coordination and team management skills.
Excellent communication and customer handling abilities.
Strong problem-solving and decision-making skills.
Ability to manage multiple priorities and work under pressure.
Good knowledge of MS Office (Excel, Word, Outlook) and service management software.
Strong organizational skills with attention to detail.
Experience in IT Hardware / Networking / System Integration / AMC services will be an added advantage.

Educational Qualification

Graduate / Diploma / Technical qualification preferred.

Experience

Minimum 2–3 years of relevant experience in service coordination or service operations management preferred.

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

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