Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
FCM is one of the world’s largest travel management companies, offering innovative, customized solutions for multinational companies. With a presence in 97 countries, FCM delivers a highly personalized travel experience supported by in-depth local knowledge and cutting-edge technology. As part of the Flight Centre Travel Group (ASX-listed), FCM also offers specialized services through FCM Consulting and FCM Meetings & Events (MICE).
Key Responsibilities
- MICE Operations Management: Assist in overseeing MICE operations, ensuring the highest standards of service and client satisfaction across meetings, incentives, conferences, and events.
- Event Coordination: Support the planning, execution, and post-event evaluations for MICE events, ensuring seamless operations and client satisfaction.
- Client Engagement: Collaborate with clients to understand their MICE requirements, offering personalized solutions and ensuring expectations are exceeded.
- Vendor Management: Coordinate with vendors and suppliers, negotiating contracts and ensuring cost-effective services and quality delivery.
- Team Collaboration: Work closely with internal teams to ensure smooth operations and timely delivery of services.
- Budget Management: Assist in the creation and management of budgets for MICE events, ensuring financial accountability.
- Reporting & Documentation: Maintain accurate records of all events, budgets, contracts, and vendor communications.
Core Competencies
- Communication Skills: Exceptional verbal and written communication skills to interact with clients, vendors, and internal teams effectively.
- Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Detail-Oriented: Keen attention to detail to ensure that every aspect of event management is executed flawlessly.
- Problem-Solving Skills: Ability to anticipate challenges and resolve issues proactively during the event planning and execution process.
- Negotiation Skills: Effective negotiation abilities to secure favorable terms and prices with vendors and suppliers.
- Team Collaboration: Ability to work within a collaborative, fast-paced team environment.
Functional Competencies
- Product Knowledge: In-depth understanding of both domestic and international MICE products and services.
- Analytical Skills: Strong ability to assess data and make informed decisions.
- Business Acumen: Understanding of business operations and how MICE services contribute to client objectives.
- MS Office Proficiency: High proficiency in MS Office applications, including Excel, Word, and PowerPoint.
Qualifications and Experience
- Proven experience in managing MICE operations or event coordination.
- Strong organizational and time management skills.
- Previous experience working with international and domestic MICE clients is preferred.
- Ability to work under pressure and handle multiple tasks simultaneously.
- A degree in hospitality, event management, or a related field is an advantage.
- Prior experience with budgeting and vendor negotiations is a plus.
Why FCM?
- Global Opportunities: Grow your career with a leading global company offering numerous opportunities for advancement.
- Dynamic Culture: Join a team that thrives on collaboration, creativity, and delivering top-tier service.
- Work-Life Balance: Enjoy a healthy balance between work and personal life with flexible options.
- Career Development: FCM invests in its employees through training programs and career growth opportunities.
Day in the life:
You'll be perfect for the role if you have:
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
#LI-JM1#FCMIN#LI-Onsite
