Auroville Puducherry Guest service agent Jobs – 1 Open Jobs Today

Resort Supervisor (Pondicherry)
Trade Syndicate —Puducherry, Puducherry
- ₹18,000 - ₹22,000 a month
- Full-time
- Customer service
- Supervising experience
- Human resources
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10d

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Resort Supervisor (Pondicherry)
Trade Syndicate —Puducherry, Puducherry
Supervise resort staff, allocate duties and maintain discipline, grooming and service standards. Drive room occupancy and event revenue through active sales,…
₹18,000 - ₹22,000 a month
Quick apply
10d

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Resort Supervisor (Pondicherry)

Trade Syndicate
Puducherry, Puducherry

Quick apply

Job details

Permanent | Full-time
₹18,000 - ₹22,000 a month
10 days ago

Qualifications

Customer service
Supervising experience
Human resources
Leadership
Hotel experience

Full job description

Key Responsibilities

Oversee the complete day-to-day operations of Suhana Beulah Heritage & Resort, Auroville, Pondicherry.
Manage room enquiries, reservations, booking confirmations, cancellations, check-ins and check-outs.
Handle enquiries and bookings for weddings, corporate events, retreats, family functions and group stays.
Prepare quotations and packages, follow up with clients, negotiate within approved limits and convert enquiries into confirmed bookings.
Coordinate with Housekeeping, Maintenance, Security and Event Teams to ensure smooth guest stays and successful events.
Maintain accurate room inventory, booking records, event calendars and enquiry follow-up trackers.
Ensure rooms, facilities and event spaces are properly prepared before guest arrival or event commencement.
Handle guest complaints, special requests and VIP arrangements professionally and promptly.
Drive room occupancy and event revenue through active sales, corporate tie-ups, travel agents and local business partnerships.
Monitor booking advances, final payments and outstanding dues while coordinating with Accounts for billing and collections.
Supervise resort staff, allocate duties and maintain discipline, grooming and service standards.
Coordinate with vendors for catering, decoration, laundry, maintenance, transportation and other resort requirements.
Monitor overall cleanliness, maintenance, utilities, inventory and property standards.
Prepare daily and weekly reports covering occupancy, bookings, event enquiries, revenue, collections, complaints and upcoming events.
Ensure every enquiry is recorded, followed up and taken through to closure without missed opportunities.
Take ownership of the complete customer journey: Enquiry → Quotation → Booking → Execution → Billing → Feedback.
Work closely with Management and Marketing to identify new revenue opportunities and develop attractive packages and promotional initiatives.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

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Resort Supervisor (Pondicherry)

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