Badshahpur Gurugram Haryana Front office assistant (hotel industry) Jobs – 2 Open Jobs Today

Front Office Assistant (Hotel Industry)
FASHION SEQUINS —Gurugram, Haryana
- ₹25,400.26 - ₹30,090.09 a month
- Weekend availability
- Customer service
- English
- Microsoft Office
- Health insurance
- Life insurance
Quick apply
Assistant Professor Hotel Management
KC Group of Institutions, Nawanshahr —Gurgaon H.O, Gurugram, Haryana
- ₹21,600 - ₹30,000 a month
- Full-time
- Master's degree
- In-person
- Communication skills
Quick apply
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Front Office Assistant (Hotel Industry)

FASHION SEQUINS
Gurugram, Haryana

Quick apply

Job details

Permanent | Full-time
₹25,400.26 - ₹30,090.09 a month

Benefits

Health insurance
Life insurance
Food provided

Qualifications

Customer service
Upselling
English
Microsoft Office
Bachelor's degree
IDS
Front desk
Computer skills
Diploma
Billing
Communication skills
Hotel experience
Hotel management

Full job description

Front Office Executive – Job Description (Hotel Industry)

Job Title:

Front Office Executive

Department:

Front Office

Reports To:

Front Office Manager

Job Summary:

The Front Office Executive is responsible for creating a positive first impression for guests by providing professional, courteous, and efficient front desk services. This role includes handling guest check-ins and check-outs, reservations, inquiries, billing, and ensuring a seamless guest experience throughout their stay.

Key Responsibilities:

Welcome and greet guests in a warm and professional manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Answer phone calls, emails, and guest inquiries promptly.
Maintain accurate guest records in the Property Management System (PMS).
Process guest payments, invoices, and billing accurately.
Coordinate with Housekeeping, Food & Beverage, and Maintenance departments to fulfill guest requests.
Address guest complaints and resolve issues professionally or escalate them when required.
Provide information about hotel facilities, services, local attractions, and transportation.
Ensure the reception area is clean, organized, and presentable.
Maintain confidentiality of guest information.
Follow hotel policies, SOPs, and safety procedures.
Prepare daily reports, occupancy reports, and shift handover notes.
Upsell hotel rooms, packages, and additional services whenever possible.

Required Qualifications:

Graduate or Diploma in Hotel Management, Hospitality, or a related field.
Previous experience in the hotel front office is preferred.
Freshers with excellent communication skills may also apply.

Skills & Competencies:

Excellent verbal and written communication.
Strong customer service and interpersonal skills.
Professional appearance and positive attitude.
Ability to multitask and work under pressure.
Basic computer knowledge and proficiency in MS Office.
Knowledge of hotel PMS (Opera, IDS, eZee, Fidelio, or similar) is an advantage.
Strong problem-solving and conflict-resolution skills.
Flexibility to work rotational shifts, weekends, and public holidays.

Preferred Experience:

0–2 years (Front Office Executive)
2–5 years (Senior Front Office Executive)

Working Conditions:

Rotational shifts, including night shifts.
Standing for extended periods.
Weekend and holiday availability required.

Key Performance Indicators (KPIs):

Guest satisfaction scores.
Check-in/check-out efficiency.
Reservation accuracy.
Guest complaint resolution time.
Upselling performance.
Compliance with hotel SOPs.

Pay: ₹25,400.26 - ₹30,090.09 per month

Benefits:

Food provided
Health insurance
Life insurance

Experience:

Hotel management: 2 years (Required)
Front desk Hotel: 2 years (Required)

Language:

English (Required)

Work Location: In person

Quick apply

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front office assistant (hotel industry) jobs in badshahpur gurugram haryana

Front Office Assistant (Hotel Industry)

Assistant Professor Hotel Management

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