Bangalore Urban District, Karnataka Hsbc Jobs – 38 Open Jobs Today

Payment Investigation Exc
HSBC Global Services Limited —Bengaluru, Karnataka
- Weekend availability
- Customer service
- Communication skills
- Banking
Cheques Processor
HSBC Global Services Limited —Bengaluru, Karnataka
- Weekend availability
- Microsoft Office
- Analysis skills
2h
Fund Administrator
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
1d
Technical Business Analyst
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
2h
Senior Analyst
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Project management
- Banking
7d
Assistant Legal Counsel
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Customer service
- Research
- Analysis skills
1d
Manager Operations
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
2h
Modelling Analyst
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Finance
- Master's degree
10d
Senior Fund Administrator
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
2h
Business Performance Reporting Analyst
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- Financial services
2d
Assistant Vice President Operations
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Management
- Finance
- Bachelor's degree
2h
Vice President, ASP Fraud Management_ Internal Fraud
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- English
- Analysis skills
- Communication skills
Asset Servicing and Tax Support Processor
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
Fund Administration Specialist
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
2d
ASSOCIATE DIRECTOR,WCR ANALYTICS
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- Business Administration
11d
Manager - Client Reporting
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
2h
Assistant Director,Fraud Product Manager
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Master's degree
- AWS
- Analysis skills
2h
Relationship Manager - Global Banking
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Manager - DAAI
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Azure
- SQL
2h
Project Management Office -Data Transformation
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2h

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Payment Investigation Exc

HSBC Global Services Limited -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Pegasystems
Customer service
Swift
Communication skills
Banking

Full job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Payment Investigation Exc

Payment Investigations deals with the handling and resolution of queries received from customers and banks related to payments that have already been processed. Responsible for handling Investigations on PEGA Platform, Pass payments adjustments entries on client accounts, internal accounts & Nostro accounts. Investigating and identify root cause for an inward or outward payment enquiry and ensure timely resolution.

In this role, you will:

Responsible to contact external banks through SWIFT correspondence messages as and when required. Independently investigate and identify root cause for an enquiry. Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines.
Responsible to follow up with external banks for details, confirmation and recall of funds. Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off. Acquire and update knowledge on procedures and products.
Responsible to ensure each call / work is completed in accordance with established procedures and standards. Support achievement of team objectives End to end ownership of all activities.
Receive/make calls from/to customers (internal/ external) Delight internal and external customers. Responsible to independently process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
Act effectively on all customer feedback. Respond to mails/queries related to process timely with a cc to the Line Manager. Identify and escalate potential complaints. Responsible to undertake work without any Ops Losses (Actual, Potential or Near Misses) due to errors.
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank. Provide efficient resolution to customers while on call and clarity of thought. Ensure error free and quality processing.
Good team player. Liaise with peers and colleagues for timely resolution. Understand critical documentation and interpreting information and risk involved. Ability to handle work independently and thorough understanding of the job objectives.
Share trends, observation, and issues on a timely manner. Proactive collaboration to be displayed across sites High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls

To be successful you will:

Previous experience in the banking or finance industry. Knowledge of Swift payments and able to decode all Message Types (MT and MX) is desired.
Knowledge of Payments processing and Payments Investigation’s case handling is desired. Proven track record of strong focus towards high levels of Quality and Customer Service
Strong Relationship building skills as requires coordination with onshore/offshore teams in day-to-day activities
Ability to multi-task, depending on the criticality of the tasks. Self-motivated and should be able to work under minimal supervision. Flexibility to work in different shifts including weekends. Good communication skills – Written & Verbal. Attention to detail and Quick Learner.

You’ll achieve more at HSBC

hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

Apply Now

Refine Your Search

hsbc jobs in bangalore urban district, karnataka

Payment Investigation Exc

Cheques Processor

Fund Administrator

Technical Business Analyst

Senior Analyst

Assistant Legal Counsel

Manager Operations

Modelling Analyst

Senior Fund Administrator

Business Performance Reporting Analyst

Assistant Vice President Operations

Vice President, ASP Fraud Management_ Internal Fraud

Asset Servicing and Tax Support Processor

Fund Administration Specialist

ASSOCIATE DIRECTOR,WCR ANALYTICS

Manager - Client Reporting

Assistant Director,Fraud Product Manager

Relationship Manager - Global Banking

Manager - DAAI

Project Management Office -Data Transformation

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