Bareilly Uttar Pradesh Front office Jobs – 3 Open Jobs Today

CRM-Service
Grover Motors Trade Links Pvt Ltd —Bareilly, Bareilly, Uttar Pradesh
- ₹16,000 - ₹25,000 a month
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick apply
Receptionist
Recruza alliance —Bareilly, Bareilly, Uttar Pradesh
- ₹8,889.78 - ₹23,374.80 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Front Office Executive cum Admin
Recruza Alliance —Bareilly, Bareilly, Uttar Pradesh
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
14d

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Receptionist
Recruza alliance —Bareilly, Bareilly, Uttar Pradesh
Welcome and assist visitors in a professional manner. Answer and direct incoming phone calls. Handle inquiries via phone, email, and WhatsApp.
₹8,889.78 - ₹23,374.80 a month
Quick apply
Restaurant Receptionist
Recruza Alliance —Bareilly, Bareilly, Uttar Pradesh
Minimum qualification: *12th pass; graduation preferred*. *6 months to 1 year of experience* in restaurant, hotel, hospitality, front office, or customer…
₹10,000 - ₹18,000 a month
Quick apply
11d

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CRM-Service

Grover Motors Trade Links Pvt Ltd
Bareilly, Bareilly, Uttar Pradesh

Quick apply

Job details

Full-time
₹16,000 - ₹25,000 a month

Qualifications

Customer service
Administrative experience
Bachelor's degree
Customer support
Office experience

Full job description

KRA'S of CRM

Enhancing Customer Experience

Ensuring Customer is attended within 10 minutes of entering dealership.

Ensuring Refreshment is ordered to customer intially & regulary. CXM can provide a snack/lunch as per judgement.

Ensuring adequate seating for customers.

Ensuring adequate temprature in front office.

Ensuring each staff member is in dress and wearing Name Badge.

Ensuring decorum is maintained in front office.

Conducting Customer Engagement Program every month.

Ensuring vehicle is billed and delivered after Quality Inspection/explanation of work done and within 10 mins

in W/S and within 30 mins in B/S.

Arranging soft skill training of Front Office Team.

Senstising the team with the word "Empathy".

Ensuring every executive listens to customer problems very sincerely and in a polite manner.

Empathise with customer

No front office executive should give verbal denial in any case wihout consultation.

Capturing Customer Complaints

Keeping a check on all the customers which have visited in either W/S or B/S.

Meeting customers who has expressed his/her dis-satisfaction regarding the services.

Finding the root cause of dis-satisfaction and to make an action plan to ensure such complatins are not repeated.

Taking Instant feedback from all customers and readressing any complaint, if raised then and there only.

Ensuring each vehicle is delivered after filling up Satisfaction Note.

Ensuring Whatsapp group is made of each visiting customer and customers are updated daily on it.

Keeping a check on pending vehicles of both W/S and B/S and ensuring to capture voice of customers.

Taking Post Service Feedback of customers visited and ensuring resolutions of concerns registered.

Ensuring to take Washing Feedback.

Inflow Management

Ensuring 90% retention of free service

Ensuring to achieve given targets of Paid Service. (50% of Total inflow)

Ensuring to achieve given targets of Oil Change Service Prospensity Data.

Ensuring calling on Lost & Churn customers and achieving given targets. Offers can be planned.

Ensuring calling on updation vehicles and to keep updations above 90% everytime.

Organising Outreach Camps in F Class Cities

To use Whatsapp blast for better outreach.

Ensuring Proper Utilisation of Appointment Process:

Appointment vehicles to be given priority

Appointments to be discussed with GM, WM, Advisors & Floor team

Green, Yellow and Red stickers to be followed.

Appointment sheet to be given to Security Guard & Floor Team daily.

Ensuring free services are delivered within TAT of 90 mins.

Value Added Services

Ensuring to Sell AMC to eligible customers. Target: 10% of Total Inflow.

Ensuring to Sell EW to eligible customers. Target: 25 EW's from Workshop.

Enuring to Sell RSA to eligible customers as per given target.

Ensuring to Sell Gold Club and Car Care Kit to eligible customers. Target: 10% of Mech. Inflow.

TATA Motors CX Parameters

Ensuring CPTV CG in both PV & EV is below 5.

Ensuring GM Query in PV is below 5 & in EV is 0.

Ensuring Top box CSI of both App & Call Center is above 95%.

Ensuring all GM Complaints are closed within given TAT & with satisfaction.

Ensuring Potential Escalation is mailed to CSM if it is visible that customer will raise complaint.

Ensuring to give any kindof denial to customer only after consulting CSM. Denial to be given on email,

keeping CSM in CC and ensuring that CSM tops up a denial email to customer as well.

Welcome Calling on Newly delivered vehicle

PSF Tracker & Welcome Calling tracker to be mailed to CSM Weekly.

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

Quick apply

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