Bengaluru, Ka Senior program manager Jobs – 2238 Open Jobs Today

Senior Program Manager
KAPTURE CX —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- APIs
Quick apply
Senior Program Manager – Contract & License Management
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Management
- Engineering
- English
Senior Program Manager
TechBiz Global GmbH —Bengaluru, Karnataka
- Full-time
- Remote
- Bachelor's degree
- Agile
Quick apply
Senior Program Manager - Agile
HCLTech —Bengaluru, Karnataka
- PMP
- Project management
- Agile
1h
Senior Program Manager
Adobe —Bengaluru, Karnataka
- Full-time
- Presentation skills
- Team management
- Conflict management
Senior Program Manager
Lumilens —Bengaluru, Karnataka
- Full-time
- Engineering
- Master's degree
- Analysis skills
3d
Senior Program Manager - Validation & Digital Twin
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Management
- Computer Science
- DevOps
8d
Senior Program Manager
Clinisys —Bengaluru, Karnataka
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
Senior Consultant/Consultant – Program Manager
Infosys Limited —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Senior Program Manager - ITH/IM
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Azure
- PMP
- ERP systems
Senior Technical Program Manager
Maxwell Energy System Pvt Ltd —Bengaluru, Karnataka
- Full-time
- Computer science
- PMP
- Engineering
Quick apply
Senior Program Manager
MathWorks —Bengaluru, Karnataka
- Hybrid work
- Doctoral degree
- Master's degree
- Electrical experience
1d
Senior Manager, Technical Program Management
Saviynt —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Software development
- Agile
Senior Program Manager
Advanced Micro Devices, Inc —Bengaluru, Karnataka
- Microsoft Powerpoint
- Management
- PMP
9d
Senior Program Manager-XENTRY Portal & Diagnosis
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- Product management
Senior Project Manager
Siemens Healthineers —Bengaluru, Karnataka
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Senior Manager- Quality Management
Bosch Group —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Quality control
- Business Administration
Quick apply
GCR Others - Business Transformation - Senior Manager
EY —Bengaluru, Karnataka
- Engineering
- Master's degree
- Analysis skills
Senior Program Manager, Amazon
Amazon Pay (India) Private Limited —Bengaluru, Karnataka
- Full-time
- PMP
- Microsoft Office
- Master's degree
11d
Senior Manager - Operational Excellence
Siemens —Bengaluru, Karnataka
- Full-time
- AI
- Analytics

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Senior Program Manager

KAPTURE CX
Bengaluru, Karnataka

Quick apply

Job details

Qualifications

Jira
Project management
Bachelor's degree
Confluence
APIs
Agile
B.E.

Full job description

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Croma. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

WHAT IS THIS ROLE ALL ABOUT?

At Kapture CX, our CX Operations team handles complex, fast-moving customer needs that require deep technical execution. We are looking for a Senior Program Manager / Tech-Ops Liaison (5–8 years YoE) to sit within our CX Operations team and act as the strategic bridge to Engineering, DevOps, SRE, and Product teams.

You won't be managing daily support tickets or team training. Instead, your mission is to bring absolute structure, priority, and execution to how CX Operations collaborates with Tech. You will own the intake of customer-driven product enhancements, enforce strict UAT/testing frameworks, maintain flawless JIRA hygiene, and project-manage massive cross-functional initiatives like Customer360 and our Self-Serve Customer Care Portal.

SOUNDS INTERESTING?

Here's a more detailed description of what you will do in this role:

Demand Prioritization: Act as the single source of truth for all operational and customer requests heading toward Tech. Evaluate, structure, and ruthlessly prioritize backlog items based on impact, engineering bandwidth, and business urgency.
Airtight Scoping & Acceptance Criteria: Eliminate "poor scoping" and delayed development. Translate operational workflows into clear, technical requirements and strict Acceptance Criteria before they ever hit an engineer's desk.
UAT & Testing Frameworks: Design and enforce a robust, "one-shot" testing and UAT framework. You will ensure that features are thoroughly validated on the Ops side so that go-lives are seamless and do not cause breaks in critical live systems.
JIRA Hygiene & Project Governance: Own the delivery lifecycle. Maintain impeccable JIRA hygiene, track sprint progress, call out blockers early, and hold technical teams accountable to timelines.
Flagship Project Management: Take end-to-end ownership of critical, high-impact projects that transform our customer experience (e.g., launching a Customer360 dashboard, building out the Self-Serve Portal).
Recurring Issue Pattern Analysis: Track and analyse recurring issues on a defined cadence, identify patterns across client accounts and issue types, and present findings to POD Leads and Product Ops with preventive action recommendations per category. Own the feedback loop that turns repeat incidents into permanent fixes.

What does success look like in this role?

You consistently drive structured, on-time delivery of cross-functional projects, eliminate ambiguity at the CX Ops-Tech interface, and ensure every product enhancement is scoped, tested, and shipped without rework. Engineering teams move faster because of you — and CX Operations finally has a language Tech understands.

WHAT WOULD MAKE YOU A GOOD FIT FOR THIS ROLE?

Experience: 5 to 8 years of experience as a Technical Program Manager (TPM), IT Project Manager, or a Tech-focused Chief of Staff.
The Power of Influence: Since you will work with teams outside your direct reporting line (DevOps, SRE, Core Engg), your ability to negotiate, build relationships, and influence without authority is paramount.
Technical & Structured Thinking: You must speak the language of developers. You know what makes a good API, how workflows break, and how to spot a flaw in a technical architecture document before development starts.
Product/Project Management Toolkit: Deep expertise in JIRA/Confluence, Agile methodologies, and writing comprehensive PRDs or user stories with explicit acceptance criteria.
High Ownership: You are not a passive status-collector. You are a driver who unblocks engineers and aggressively pushes projects to completion.

WHY SHOULD YOU BE INTERESTED?

An opportunity to work at the intersection of Operations, Technology, and business impact — with a strong leadership growth path across multiple functions.
Chance to own flagship, high-visibility projects that directly shape the customer experience for some of the biggest brands in India and globally.
Hands-on exposure to large-scale CX automation and AI-powered platforms.
Collaboration with highly skilled Product, Engineering, and Customer Success teams.
Strong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.

Quick apply

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senior program manager jobs in bengaluru, ka

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Senior Manager - Operational Excellence

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