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Technical Support Engineer

ABB -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
13 days ago

Qualifications

Customer retention
English
Technical support
Bachelor's degree
B.E.

Full job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Tech Support Team Leader

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: #Onsite

This role is contributing to the ABB MOSE Business Division supporting PAN India with Base Location as Peenya- Bangalore.

You will be mainly accountable for:

Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

Qualification : BE/B-Tech - Electrical / Electronics / Electronics and communication
4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training
Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions
Possess an enhanced knowledge of Process industries and new application
Proficient in service documentation, planning, and communication with both internal and external stakeholders
Ability to work efficiently in coordination with cross-functional ABB teams.
Fluent in English and capable of clear technical communication with customers and service engineers
on site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through
digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We value people from different backgrounds. Could this be your story?

Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

Recruitment Fraud Warning

ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.

View current job openings and apply at: https://careers.abb/global/en/home

For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning

Apply Now

Refine Your Search

abb, brigade magnum employee review jobs in bengaluru, karnataka

Technical Support Engineer

Trade, Customs & Transportation Specialist

00

Scrum Master

People Operations Partner - APAC

Service Coordinator - Marine Service

Quotation specialist

Integrity Investigations and Monitoring (IIM) Helpline Coordinator

IS Service Delivery Manager

R&D Associate Engineer

Category Specialist

Procurement Specialist

Category Specialist

Team Lead Intercompany

Start-up engagement lead

Sales Support Specialist Excitation systems

Planning & Fulfillment Specialist

S+ system Documentation Writer

Associate Project Engineer

Cyber Security Specialist

I want to receive the latest job alerts for abb, brigade magnum employee review in bengaluru, karnataka

Explore jobs in more locations

Qualification : BE/B-Tech - Electrical / Electronics / Electronics and communication

4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training

Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions

Possess an enhanced knowledge of Process industries and new application

Proficient in service documentation, planning, and communication with both internal and external stakeholders

Ability to work efficiently in coordination with cross-functional ABB teams.

Fluent in English and capable of clear technical communication with customers and service engineers

on site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month

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