Bengaluru Karnataka Call center team lead Jobs – 458 Open Jobs Today

Customer Success - Assistant Manager
InPrime Finserv —HSR Layout, Bengaluru, Karnataka
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
6d
Team Lead 9A
Concentrix —Bengaluru, Karnataka
- Full-time
- Management
- Communication skills
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Percona —Bengaluru, Karnataka
- Full-time
- Remote
- Project management
- Paid time off
- Flexible schedule
7d
Customer Success Manager - 19921
Whatfix —Bengaluru, Karnataka
- Communication skills
- Analytics
- Commuter assistance
- Health insurance
Quick apply
8d
Team Leader, Operations
Concentrix —Bengaluru, Karnataka
- Full-time
- Management
- Sales
- Bachelor's degree
4h
Conversation Quality Analyst
Bolna AI —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- SQL
Quick apply
14d
Senior Project Manager - Remote
McFadyen Digital —Bengaluru, Karnataka
- Full-time
- Remote
- Oracle
- PMP
- Salesforce
Quick apply
Senior Director Customer Support
Copado —Bengaluru, Karnataka
- Full-time
- Azure
- Salesforce
- DevOps
Quick apply
Delivery Lead Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Accounting
- AI
- Accounting
Client Acquisition Manager / BDM
Sourcingia Management consulting pvt ltd —Bengaluru, Karnataka
- ₹6,00,000 - ₹15,00,000 a year
- Full-time
- CRM software
- Marketing
- Salesforce
- Work from home
- Flexible schedule
Quick apply
14d
Support Operations Analyst
Riverbed Technology, Inc. —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Salesforce
HR Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- English
14d
Genesys Cloud Contact Center Developer
CGI —Bengaluru, Karnataka
- Full-time
- Salesforce
- Software development
- APIs
Quick apply
Service Delivery Manager - Offshore
Nexthink —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- PMP
- Salesforce
- Health insurance
- Paid time off
Quick apply
Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
HR Service Delivery Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Health insurance
- Paid time off
Lead, Digital Customer Experience Communication & Governance
Schneider Electric —Bengaluru, Karnataka
- Online application
- Remote
- Microsoft Powerpoint
- Marketing
- English
- Work from home
- Flexible schedule
Delivery Lead Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
Employee Relations Manager - Contract
Booking Holdings —Bengaluru, Karnataka
- Hybrid work
- Writing skills
- English
- Master's degree
Change Delivery Manager
Stats Perform —Bengaluru, Karnataka
- Azure
- PMP
- DevOps

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Customer Success - Assistant Manager

InPrime Finserv
HSR Layout, Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹5,00,000 - ₹9,00,000 a year
6 days ago

Qualifications

Management
Customer service
Call center experience
Assistant manager experience
Quality assurance
Customer support
Banking

Full job description

Assistant Manager – Customer Success

Location: HSR, Bangalore
Department: Customer Success
Reporting To: Lead – Customer Success

About InPrime Finserv

InPrime Finserv is a Bengaluru-based, RBI-registered NBFC (legally named STK Credit Private Limited) that provides customized credit solutions and financial services to the underserved "prime" layer of India's informal economy.

Role Overview

As an Assistant Manager – Customer Service & Experience, you will lead the day-to-day operations of InPrime's Customer Contact Center and play a critical role in delivering an exceptional customer experience.

You will be responsible for managing customer support operations, service requests, contact center performance, CRM workflows, Voice of Customer (VoC) programs, MIS reporting, quality assurance, and AI-enabled customer service initiatives.

This role requires a combination of operational excellence, people management, customer-centric thinking, and data-driven decision making to continuously improve service quality and customer satisfaction.

Key Responsibilities:-

Customer Service Operations

Manage day-to-day Contact Center operations and customer support activities.
Ensure timely resolution of customer queries and service requests within defined SLAs.
Monitor ticket queues and ensure adherence to turnaround time (TAT).
Handle customer escalations and drive resolution with internal stakeholders.
Improve First Contact Resolution (FCR), service quality, and customer satisfaction.
Conduct regular quality audits and coaching sessions for customer service executives.
Own Welcome Call operations and customer onboarding experience.

Contact Center Management

Lead and manage customer support agents to achieve operational targets.
Monitor productivity, occupancy, adherence, and service levels.
Conduct daily team huddles, performance reviews, and coaching sessions.
Prepare workforce planning and roster management.
Monitor call quality and ensure compliance with defined service standards.
Identify training needs and work with the Learning team to improve agent performance.

CRM & Process Management

Manage CRM workflows related to customer servicing and service requests.
Drive automation of customer service processes and workflows.
Ensure data quality and accurate customer records within CRM.
Coordinate with Product and Technology teams for CRM enhancements.
Support implementation of omnichannel customer engagement journeys.

Voice of Customer (VoC) & Customer Experience

Analyze customer complaints, feedback, call recordings, and survey responses.
Identify recurring customer pain points and recommend process improvements.
Publish Voice of Customer (VoC) insights for business stakeholders.
Track CSAT and customer experience metrics.
Partner with Product, Operations, and Technology teams to improve customer journeys.

MIS, Reporting & Analytics

Prepare daily, weekly, and monthly Contact Center MIS reports.
Build dashboards to monitor service levels, productivity, and operational KPIs.
Analyze trends in customer contacts, complaints, and service requests.
Generate actionable insights to improve operational efficiency and customer experience.
Support leadership reviews through presentations and performance reports.

AI & Digital Initiatives

Manage AI-powered customer service initiatives, including Voice Bots and digital support channels.
Monitor AI bot performance and recommend improvements.
Support rollout of new customer engagement and automation initiatives.
Work with technology partners to improve customer self-service capabilities.

Cross-Functional Coordination

Collaborate with Operations, Credit, Collections, Technology, Product, and Marketing teams.
Coordinate resolution of cross-functional customer issues.
Support implementation of strategic Customer Success initiatives.
Document business requirements, SOPs, and process improvements.

Educational Qualification & Experience

4–6 years of experience in Customer Service, Contact Center Operations, Customer Success, or Customer Experience.
Experience in Banking, NBFC, Financial Services, or FinTech will be preferred.

Pay: ₹500,000.00 - ₹900,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

call center team lead jobs in bengaluru karnataka

Customer Success - Assistant Manager

Team Lead 9A

SVP, Global Services (Remote)

Customer Success Manager - 19921

Team Leader, Operations

Conversation Quality Analyst

Senior Project Manager - Remote

Senior Director Customer Support

Delivery Lead Manager

Client Acquisition Manager / BDM

Support Operations Analyst

HR Service Delivery Analyst

Genesys Cloud Contact Center Developer

Service Delivery Manager - Offshore

Team Lead, Managed Services Client Service Desk

HR Service Delivery Senior Analyst

Lead, Digital Customer Experience Communication & Governance

Delivery Lead Senior Manager

Employee Relations Manager - Contract

Change Delivery Manager

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