bengaluru karnataka call center team lead Jobs – 506 Open Jobs Today

Customer Service Team Lead I -
Allstate —Bengaluru, Karnataka
- Bachelor's degree
- Communication skills
13h
Team Leader – E-Commerce Support – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Customer service
Security Operations Center Operator
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Windows
- Communication skills
14d
Sales & Membership Manager – Gym Sales & Operations
DUELCORE —Hebbal Kempapura, Bengaluru, Karnataka
- ₹20,000 - ₹40,000 a month
- Full-time
- CRM software
- Sales
- In-person
Quick apply
Process Expert - Hire to Retire
Siemens —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Sr Lead, Service Delivery - IT Service Desk
Northern Trust Corp. —Bengaluru, Karnataka
- Full-time
- Windows
- Communication skills
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX —Bengaluru, Karnataka
- Full-time
- Nursing
- Management
- HIPAA
Senior Operations Manager, Amazon
ASSPL - Karnataka - B56 —Bengaluru, Karnataka
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Sales Support Associate
MSI Services —Bangalore City, Bengaluru, Karnataka
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
1d
ITSM / Major Incident & Operations Specialist
Mercedes-Benz Group AG —Bengaluru, Karnataka
- Analysis skills
- Communication skills
Team Lader BPO
Techminds IT Solutions —Jayanagar, Bengaluru, Karnataka
- ₹22,000 - ₹28,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
14d
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Tele Collections Lead- Bengaluru
PhonePe —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Health insurance
9d
Lead, Service Desk
Zones —Bengaluru, Karnataka
- Full-time
- Windows
- Microsoft Office
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
Total Rewards Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Pre Sales Associate
Material Depot —Bangalore City, Bengaluru, Karnataka
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
- Paid time off
Quick apply
Delivery Lead Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- Analysis skills
- Project management
Delivery Operations Team Lead-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Process specialist
Cargill —Bengaluru, Karnataka
- Microsoft Excel
- English
- Microsoft Office
2d
Operation Lead Analyst
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Office
- Health insurance

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Customer Service Team Lead I -

Allstate -
Bengaluru, Karnataka

Apply Now

Job details

13 hours ago

Qualifications

Call center
Performance management
Bachelor's degree
Communication skills

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.

Job Responsibilities :

Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.
Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
Makes recommendations for process improvements and cost saving opportunities; executing key initiatives.
Establish/communicate job performance standards and work procedures.
Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.
Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others

Knowledge/Skills/Abilities/Experience:

Daily handling of frontline questions and request for knowledge updates provided as feedback on solutions. Supporting the review of flagged content, reviewing utilized content, and making necessary updates to support next-issue-avoidance.
Identify and design new service processes to support new product/service initiatives and business needs across multiple channels.
Reviewing and simplifying RightAnswers content so that a frontline representative can efficiently assist the customer with ease and accuracy.
Collaborating with State side SMEs to ensure content accuracy and meeting RA standards on all solutions.

Primary Skills:

Strong Service Delivery knowledge is mandatory
Strong Experience in FUSD Subrogation is mandatory
Good verbal and written communication
Ability to communicate independently with all department SMEs
Interpersonal Skills and Team Player
Assertiveness, Analytical and Problem Solving

Primary Skills

Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

Shift Time

Shift C (India)

Recruiter Info

Ms. Vibha Chaturvedi

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

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Job Responsibilities :

Knowledge/Skills/Abilities/Experience:

Daily handling of frontline questions and request for knowledge updates provided as feedback on solutions. Supporting the review of flagged content, reviewing utilized content, and making necessary updates to support next-issue-avoidance.

Identify and design new service processes to support new product/service initiatives and business needs across multiple channels.

Reviewing and simplifying RightAnswers content so that a frontline representative can efficiently assist the customer with ease and accuracy.

Collaborating with State side SMEs to ensure content accuracy and meeting RA standards on all solutions.

Primary Skills:

Strong Service Delivery knowledge is mandatory

Strong Experience in FUSD Subrogation is mandatory

Good verbal and written communication

Ability to communicate independently with all department SMEs

Interpersonal Skills and Team Player

Assertiveness, Analytical and Problem Solving