bengaluru karnataka director of customer service Jobs – 524 Open Jobs Today

Director, Implementation Consulting Delivery
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- Master's degree
- Bachelor's degree
- Continuous improvement
14d
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Director, Implementation Consulting Delivery

Deltek, Inc. -
Bengaluru, Karnataka

Apply Now

Job details

14 days ago

Qualifications

Master's degree
Bachelor's degree
Continuous improvement
Business Administration
MBA
Leadership

Full job description

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

Business Summary

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

Position Responsibilities

Lead High-Impact Global Delivery Operations and Drive Customer Success at Scale

Deltek is looking for a strategic and customer-focused Implementation Consulting Delivery Director to lead a growing Professional Services delivery organization supporting global customers across mid-market and enterprise environments.

This is a high-visibility leadership opportunity for an experienced consulting delivery leader who thrives in fast-paced implementation environments, enjoys building and stabilizing high-performing teams, and can confidently partner with executive stakeholders to deliver exceptional customer outcomes.

Based in Bangalore in a hybrid work environment, you will lead consulting and delivery operations while collaborating closely with global teams and stakeholders. You will lead consulting and delivery operations based in Bangalore while collaborating closely with global teams and stakeholders.

This role offers strong growth potential and the opportunity to expand into broader enterprise delivery leadership responsibilities over time. We are also open to candidates currently based outside Bangalore who are interested in relocating.

Position Responsibilities:
Global Delivery & Customer Success

Own end-to-end delivery success across a portfolio of customer implementations and consulting engagements
Lead delivery execution with a strong focus on customer satisfaction, quality, operational excellence, and predictable outcomes
Act as the senior escalation point for delivery and customer service concerns
Partner with executive stakeholders and customer leadership teams to drive successful implementations and long-term customer relationships

Build & Scale High-Performing Teams

Lead and mentor Delivery Managers, Project Managers, and Consulting teams based in Bangalore
Drive employee engagement, retention, organizational stability, and team development
Foster a collaborative, accountable, and customer-centric culture across the delivery organization

Drive Operational Excellence

Improve delivery efficiency, implementation timelines, and portfolio health
Lead delivery governance, utilization management, and operational performance initiatives
Support scalable delivery models that enable rapid customer onboarding and implementation success

Partner Across Business

Collaborate closely with Sales, Customer Success, PMO, Product, and Services leadership teams
Support smooth transition from pre-sales to implementation delivery
Influence delivery strategy, customer experience, and continuous improvement initiatives

Qualifications

Leadership Experience

5+ years of experience leading Consulting Delivery, Professional Services, or Implementation organizations
Strong experience managing customer-facing consulting and delivery teams
Proven ability to lead escalations, delivery governance, and executive stakeholder relationships
Bachelor’s degree in Business, Technology, Engineering, or a related field required, or equivalent practical experience.
Advanced degree (MBA or equivalent) preferred, but not required.
Thrive in consulting with executives, both internal and external, navigating conversations with finesse.

Why Join Deltek?
This is an exciting opportunity to join a growing global organization where you can:

Influence the future of consulting delivery operations
Lead large-scale customer delivery initiatives
Partner with global business and technology leaders
Build and grow high-performing delivery teams
Expanding into broader enterprise delivery leadership opportunities over time

If you are passionate about leading global delivery teams, driving customer success, and building scalable consulting organizations, we’d love to connect with you.

Career Interests

Consulting

Position Type

Travel Requirements

10%

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Job Expires

20-May-2027

Apply Now

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director of customer service jobs in bengaluru karnataka

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