Bengaluru Karnataka Entry level customer service representative Jobs – 28 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Shivaji Nagar, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Back Office Operations Analyst – Band 1
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
11d
Sr. Customer Service Representative
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Delivery Operations Team Lead
Accenture —Bengaluru, Karnataka
- Weekend availability
- Sales
- Data entry
Associate Customer Support - Voice
Innova software Services Inc —Electronics City, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
Quick apply
10d
Administrative Assistant Representative
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
Customer Care Supervisor
Fictiv —Bengaluru, Karnataka
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
3d
OTC Process Representative - OTC Process Specialist
Halliburton —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Business development
- Bachelor's degree
Expedite Representative
Mouser Electronics —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
OTC Process Rep, Associate - OTC Process Representative - OTC Process Specialist
Halliburton —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Business development
- Office experience
Associate- OTC Process Representative- Billing
Halliburton —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Business development
- Bachelor's degree
Associate Technical Engineer – Cybersecurity
Lenovo —Bengaluru, Karnataka
- Full-time
- Computer Science
- Engineering
- Project management
9d
Documentation Consultant L3
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Associate- OTC Process Representative-Contract Management
Halliburton —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Operations Analyst
Accenture —Bengaluru, Karnataka
- Weekend availability
- Data entry
OTC Process Representative-Proposal/Quotations
Halliburton —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Master's degree
Contract Negotiator
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer literacy
- Presentation skills
- Bachelor's degree
Associate- OTC Process Representative- Electronic Field Ticketing
Halliburton —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Rep III
One Identity —Bengaluru, Karnataka
- Full-time
- Salesforce
- Communication skills
Network Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Computer Science
- DevOps
- Master's degree

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Process Associate - Myntra

Shopemet Networks Private Limited
Shivaji Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Experience:

BPO: 1 year (Preferred)

Language:

Hindi (Required)
English (Required)

Work Location: In person

Quick apply

Refine Your Search

entry level customer service representative jobs in bengaluru karnataka

Process Associate - Myntra

Back Office Operations Analyst – Band 1

Sr. Customer Service Representative

Service Delivery Operations Team Lead

Associate Customer Support - Voice

Administrative Assistant Representative

Customer Care Supervisor

OTC Process Representative - OTC Process Specialist

Expedite Representative

OTC Process Rep, Associate - OTC Process Representative - OTC Process Specialist

Associate- OTC Process Representative- Billing

Associate Technical Engineer – Cybersecurity

Documentation Consultant L3

Associate- OTC Process Representative-Contract Management

Delivery Operations Analyst

OTC Process Representative-Proposal/Quotations

Contract Negotiator

Associate- OTC Process Representative- Electronic Field Ticketing

Business Development Rep III

Network Engineer

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