Bengaluru Karnataka Entry level customer service representative Jobs – 37 Open Jobs Today

Process Associate - Myntra
Shopemet Networks Private Limited —Bommanahalli, Bengaluru, Karnataka
- ₹2,00,000 - ₹3,50,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Health insurance
Quick apply
Associate Service Desk Analyst
HealthEdge —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- English
Customer Service Representative - Non-Voice
ResultsCX —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Microsoft Office
2d
Customer Service Representative II
Thermo Fisher Scientific —Bengaluru, Karnataka
- Full-time
- Bilingual
- Microsoft Office
- Data entry
10d
Information Security Analyst II
Fluke —Bengaluru, Karnataka
- Computer Science
- B.Sc
- Bachelor's degree
14d
Broker Agent Service Representative
Optum —Bengaluru, Karnataka
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
- Health insurance
Inside Sales Representative - Bengaluru
GSAS Micro Systems —Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Sales
Administrative Services Representative
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Sales Process Analyst
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Communication skills
Sales Processing Analyst
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- English
- Bachelor's degree
- Communication skills
TD Customer Support Fleet Ops Engineer
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Engineering
- English
- Master's degree
OTC Process Rep, Associate - OTC Process Representative - OTC Process Specialist
Halliburton —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Business development
- Office experience
HR Operations Manager
Enerpac Tool Group Corporation —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
- Work from home
10d
Logistics Coordinator
SPX FLOW —Bengaluru, Karnataka
- Bachelor's degree
- Data entry
- Business Administration
Customer Delivery Specialist
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Customer service
- Data analysis skills
- Master's degree
2d
Service Delivery Operations Team Lead
Accenture —Bengaluru, Karnataka
- Weekend availability
- Sales
- Data entry
Sales Ops Analyst
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Full-time
- Word processing
- English
- Administrative experience
Sales Coordinator-Test & Measurement
ROHDE & SCHWARZ GmbH & Co. KG —Bengaluru, Karnataka
- Online application
- Remote
- Microsoft Excel
- Marketing
- Salesforce
- Health insurance
OTC Process Representative
Halliburton —Bengaluru, Karnataka
- Full-time
- 12th Pass
- Business development
- Bachelor's degree
4d
Researcher I
HireRight —Bengaluru, Karnataka
- Full-time
- English
- Research
- Microsoft Office
2d

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Process Associate - Myntra

Shopemet Networks Private Limited
Bommanahalli, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
₹2,00,000 - ₹3,50,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Software troubleshooting
Customer service
Upselling
Malayalam
English
Tamil
Hindi

Full job description

1. Answering Inbound Customer Calls

Answering incoming customer calls is the primary responsibility of a call center employee at the entry level-position of inbound call centers. When receiving inbound calls, they must provide accurate information about a company’s offerings, answer questions from prospects or current customers, resolve basic issues, and manage account inquiries.

An inbound call center representative may also be responsible for processing orders and payments, resolving billing and payment issues, managing cancellations, shipping, refunds, returns, and warranties, and properly logging customer data after each customer interaction.

To efficiently handle the inbound call volume and deliver an exceptional customer service experience, they should know how to start and end a call, follow call scripts, put a customer on hold, and transfer a call when the customer’s issue needs escalation.

2. Managing Customer Complaints

A call center job requires agents to effectively manage complaints and deal with unhappy customers. Therefore, agents should be trained and equipped to solve customer problems quickly and efficiently and defuse conflicts before they turn into more challenging situations.

Agents must be able to demonstrate excellent listening skills, empathy, problem-solving, and properly apologize. They also should know how to seamlessly escalate the issue to higher-tier support if it cannot be resolved immediately, or if an agent doesn’t have the appropriate skill set or authority.

3. Troubleshooting and Follow-ups

In IT, tech, and SaaS companies, call center representatives can be involved in troubleshooting and resolving technical support issues customers may have with a company’s product or service. That can also include performing diagnostic tests, troubleshooting software installations, and assisting with setting up product features. Since complicated tech issues aren’t always resolved on the first contact, agents may also need to follow up with customers and update them on the progress of their queries.

4. Making Outbound Calls

In outbound call centers, agents initiate calls to leads, prospects, or customers, rather than accepting incoming calls. These calls can have specific purposes ranging from cold calling, telemarketing sales, and proactive support to scheduling appointments, gathering feedback, and conducting market research.

Lead generation and sales: Agents make large volumes of outbound calls to generate leads or sell a company’s products or services to existing clients.
Proactive customer service: Agents reach out to customers proactively to address existing or potential issues before they become bigger problems.
Conducting market research: Agents make outbound calls to conduct market research and gather insights about market trends and consumer preferences.
Collecting customer feedback: Agents can be responsible for calling up the customers to gather feedback about the products or services they purchased.
Appointment scheduling: Agents may call potential customers to schedule appointments and events with a business.
Debt collection: Agents call customers who have overdue payments to negotiate payment plans, collect debts, and resolve other financial disputes.

Most outbound call center operations and agent workflows can be optimized through call center dialing tools such as AI-powered auto dialers. Call center dialers automate the dialing process and enable agents to handle high outbound call volumes while increasing agent talk times and reducing agent idle times.

5. Up-Selling and Cross-Selling

Up-selling and cross-selling are also among the common call center duties. During customer service interactions, agents can encourage customers to purchase a higher-end version of a product or service they are already using (up-sell) or offer a related or complementary product or service (cross-sell). To do it efficiently, professionally, and in a non-intrusive way, agents should have deep product knowledge and be able to communicate its benefits to customers.

Note: Candidates who can speak English + Tamil/Hindi/Malayalam are only eligible to apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

entry level customer service representative jobs in bengaluru karnataka

Process Associate - Myntra

Associate Service Desk Analyst

Customer Service Representative - Non-Voice

Customer Service Representative II

Information Security Analyst II

Broker Agent Service Representative

Inside Sales Representative - Bengaluru

Administrative Services Representative

Sales Process Analyst

Sales Processing Analyst

TD Customer Support Fleet Ops Engineer

OTC Process Rep, Associate - OTC Process Representative - OTC Process Specialist

HR Operations Manager

Logistics Coordinator

Customer Delivery Specialist

Service Delivery Operations Team Lead

Sales Ops Analyst

Sales Coordinator-Test & Measurement

OTC Process Representative

Researcher I

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