Bengaluru Karnataka Governance manager Jobs – 2633 Open Jobs Today

Operations Manager (Central Operations)
Cent Health —Bengaluru, Karnataka
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Inventory management
Quick apply
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Chrysalis High —Kadugodi, Bengaluru, Karnataka
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Unity Technologies SF —Bengaluru, Karnataka
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TE Connectivity —Bengaluru, Karnataka
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Operations Manager (Central Operations)

Cent Health
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹10,00,000 - ₹18,00,000 a year
10 days ago

Qualifications

Hospitality
Microsoft Excel
Inventory management
Procurement
Process improvement
Master's degree
Analysis skills
Bachelor's degree
Business Administration
MBA
Operations
Communication skills

Full job description

Position

Operations Manager

Department: Operations

Location: Bangalore - Head Office (with travel to centers as required)

Reports To: Head of Operations

About Cent Health

Cent Health is redefining preventive healthcare by operating premium diagnostic centers focused on advanced health screening. We combine cutting-edge imaging technology with exceptional customer experience to deliver world-class diagnostics.

As we expand our network of centers, we are looking for an Operations Manager who will own operational performance across all centers and ensure consistent execution of operational standards.

Role Summary

The Operations Manager I will be the central owner responsible for operational excellence across all Cent Health centers. The role will drive performance through defined SLAs, monitor operational KPIs, coordinate with center managers, technical teams and vendors, and ensure every center operates efficiently with minimal downtime.

While the Center Managers will execute day-to-day activities at each location, the Operations Manager will own governance, reporting, process improvements, escalations and operational performance across the network.

Key Responsibilities1. Operational Performance Management

Monitor daily operational KPIs across all centers.
Ensure scan completion timelines are consistently achieved.
Review operational dashboards and identify bottlenecks.
Drive corrective actions with Center Managers.

2. Scan Turnaround Management

Monitor scan completion Turnaround Time (TAT).
Ensure reports are dispatched from centers within defined SLAs.
Coordinate with Senior Technicians and reporting teams to minimize delays.
Escalate any deviations immediately.

3. Equipment & Infrastructure Management

Monitor machine uptime across centers.
Coordinate preventive maintenance schedules.
Track equipment downtime and vendor response.
Ensure minimal disruption to customer appointments.

4. Facility Operations

Oversee operational readiness of every center including:

Air conditioning
Electricity
Internet connectivity
Water supply
Basic facility maintenance

Ensure all infrastructure issues are resolved within agreed timelines.

5. Inventory & Consumables

Own availability of operational supplies including:

Customer consumables
Scan consumables
Stationery
Uniform inventory
Housekeeping supplies

Monitor stock levels and prevent stock-outs.

6. Uniform & Brand Standards

Ensure staff uniforms are available and maintained.
Monitor adherence to grooming and presentation standards.
Drive consistent customer experience across all centers.

7. Center Audits

Conduct regular operational audits covering:

Infrastructure
Equipment readiness
SOP adherence
Inventory
Customer areas
Staff compliance
Operational hygiene

Publish audit reports and action plans.

8. Vendor Management

Coordinate with vendors for:

Equipment maintenance
Internet providers
Electrical contractors
HVAC vendors
Facility maintenance
Consumable suppliers

Track vendor SLAs and performance.

9. Process Improvement

Standardize operating procedures.
Identify process gaps.
Implement operational improvements.
Drive productivity initiatives across centers.

10. Cross-functional Coordination

Collaborate with:

Center Managers
Radiology Operations
Biomedical Engineering
Procurement
Customer Experience
Finance
Technology

to ensure seamless center operations.

Key Performance Indicators (KPIs)

The Operations Manager will own the following KPIs:

KPI

Ownership

Scan Completion Turnaround Time

Central Owner

Scan Reports from Center TAT

Central Owner

Machine Uptime %

Central Owner

Facility Issue Resolution (AC, Electricity, Internet, Water)

Central Owner

Staff Uniform Availability %

Central Owner

Center Stock Availability %

Central Owner

Preventive Maintenance Compliance

Central Owner

Operational Audit Score

Central Owner

Vendor SLA Compliance

Central Owner

Escalation Resolution Time

Central Owner

Qualifications

Bachelor's degree in Operations, Healthcare Management, Engineering or related field.
MBA or Master's degree preferred.

Experience

5–8 years of operations experience.
Experience managing multiple locations is preferred.
Healthcare, diagnostics, hospitals, imaging centers, retail healthcare or hospitality operations experience is desirable.
Experience in SLA management and process improvement.

Skills Required

Strong operational planning
Data-driven decision making
Vendor management
Inventory management
Facility management
Analytical skills
Excellent stakeholder management
Strong communication skills
Problem-solving mindset
Ability to manage multiple priorities
Proficiency in Excel and operational dashboards

Success in this Role

Within the first 6 months, the Operations Manager should be able to:

Standardize operations across all centers.
Maintain high machine uptime.
Reduce operational escalations.
Improve scan and reporting TAT adherence.
Eliminate stock-out situations.
Ensure centers consistently meet operational readiness standards.
Build robust operational dashboards for leadership visibility.

Why Join Cent Health?

At Cent Health, you'll help build India's next-generation diagnostic network. This role offers the opportunity to establish scalable operational systems, influence customer experience, and contribute directly to the growth of a rapidly expanding healthcare organization.

Pay: ₹1,000,000.00 - ₹1,800,000.00 per year

Work Location: In person

Quick apply

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