Location: [Gurgaon, Bengaluru]
Experience: Fresher/ 1+ Years in a hospital-based clinical nursing role
1. The Strategic Mandate: You are the First Clinical Voice of Emoha
Your mission is to be the first, most trusted clinical point of contact for families seeking care. You are the expert who translates a family's concern and an elder's needs into a clear, compassionate, and effective home care plan. You will use your deep clinical judgment to conduct virtual assessments, building immediate trust and ensuring that we design and deploy the exact right care for every elderly person we serve. Your work is the foundation upon which our promise of quality and peace of mind is built.
2. Core Accountabilities & Measures of Success
Your performance is measured by the quality, accuracy, and effectiveness of the care plans you create and the trust you build with families.
Core Accountability
Key Activities & Responsibilities
Primary KPIs
1. Clinical Assessment & Needs Analysis
Conduct structured, empathetic, and thorough nursing assessments via video/tele-call for pre-qualified inbound leads. Use clinical expertise to accurately identify the elder's care requirements.
Quality of Assessment Score (audited). Time to Complete Assessment.
2. Care Plan Architecture
Based on your assessment, design a precise and appropriate home care solution, recommending the right mix of services (e.g., GDA, Nurse, medical equipment).
Care Plan Accuracy Rate (% of plans matching actual needs upon physical validation). First Time Right % (minimal changes needed post-deployment).
3. Seamless Handover to Deployment Team
Create clear, concise, and accurate documentation and provide a flawless verbal handover of the care plan to the Carer relationship team (CRT) for deployment.
Handover Efficiency & Clarity Score (rated by CRT). Time from Assessment to Deployment.
4. Trust Building & Conversion
Act as a compassionate advisor to families, clearly explaining your recommendations and building the confidence that leads them to choose Emoha for their loved one's care.
Lead-to-Conversion Rate (%). Family Satisfaction Score (post-assessment).
3. The Success Profile: Core Competencies
We hire for a rare combination of deep clinical skill and exceptional human connection.
Competency
Definition for This Role
"Exceptional Mastery" Looks Like...
1. The Clinical Detective
This is your core nursing skill. It is the ability to use your sharp observational and questioning skills to uncover the full picture of an elder's health, even in a virtual setting.
You don't just take the family's request at face value. You ask the insightful follow-up questions that help you differentiate between what they think they need and what the elder actually requires for safe and effective care.
2. The Empathetic Translator
This is your communication superpower. It is the ability to listen with genuine compassion and then explain complex clinical needs and care solutions in simple, reassuring, jargon-free language.
You can build immediate rapport with a worried family member. You are fluent in English and can switch to a local dialect (e.g., Hindi, etc.) to ensure an elderly person feels comfortable and understood, making them feel heard and respected.
3. The Care Plan Architect
This is your problem-solving ability. It is the skill of taking your clinical findings and perfectly matching them to the right Emoha resources—never over-selling or under-serving.
You are a master of "right-sizing" care. You can confidently and correctly determine if an elder needs a GDA for mobility support, a certified Nurse for clinical tasks, or specific equipment like an oxygen concentrator, creating the perfect, cost-effective plan.
4. The Flawless Bridge-Builder
This is your operational discipline. It is the ability to create documentation that is so clear, accurate, and well-structured that the deployment team can execute your plan with speed and precision, without any ambiguity.
Your handover notes are the "source of truth." The CRT trusts your assessments implicitly because they are consistently thorough and accurate, which prevents errors and ensures the elder gets the right care from the very first day.
4. Required Experience & Qualifications
- Qualification: Must be a Registered Nurse with a degree in GNM or B.Sc. Nursing.
- Experience: Fresher or a minimum of 1 year of hands-on clinical experience in an acute care hospital setting (e.g., ICU, Medical-Surgical ward, Emergency Room). This is non-negotiable.
- Skills:
§ Excellent clinical assessment and critical thinking skills.
§ Exceptional verbal communication and listening skills.
§ High proficiency in English and at least one or more local dialects is a strong advantage.
§ Comfortable and proficient with technology (video calls, computers, CRM systems).
5. You Will Thrive at Emoha If You Are:
- A Natural Problem-Solver: You love the diagnostic aspect of nursing and the satisfaction of figuring out the perfect solution.
- An Exceptional Listener: You believe that the most important part of an assessment is making the family and the elderly feel truly heard.
- Meticulous and Detail-Oriented: You take immense pride in your accuracy and your ability to create clear, well-documented plans.
- Empathetic and Reassuring: You have a natural ability to create a sense of calm and confidence, even in stressful situations.
Excited to Use Your Clinical Skills in an Innovative Way: You are motivated by the opportunity to be at the forefront of digital healthcare delivery
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
