Bengaluru Karnataka Investigations analyst Jobs – 274 Open Jobs Today

Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
L2 Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
9d
T&E Audit & Investigations - Analyst
Koch —Bengaluru, Karnataka
- Microsoft Excel
- Data analysis skills
- Analysis skills
10d
Investigation Specialist, Fraud Prevention Operation
ADCI - BLR 14 SEZ —Bengaluru, Karnataka
- Weekend availability
- Customer service
- English
- Microsoft Office
- Flexible schedule
6d
Security Incident Response Analyst
Endava —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Communication skills
- Flexible schedule
Quick apply
Analyst (Non-Voice)
HCLTech —Bengaluru, Karnataka
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Cyber Security Analyst
ISKCON Bangalore (Hare Krishna Hill) —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹35,000 a month
- Full-time
- Windows
- Analysis skills
- Linux
- Health insurance
Quick apply
SOC L1 Analyst
Verint Systems Inc. —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Bachelor's degree
- Leadership
- Flexible schedule
Security Ops Center Analyst
ECI —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- In-person
Quick apply
Fraud Analyst
Jupiter —Bengaluru, Karnataka
- Weekend availability
- Finance
- Bachelor's degree
- Mentoring
T&T | Cyber: D&R | Consultant | Incident Response & Handling | Bengaluru
Deloitte —Bengaluru, Karnataka
- Computer Science
- Master's degree
- Project management
Analyst, Information Security
Consilio LLC —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Scripting
- Communication skills
13d
SOC Analyst
Flatworld Solutions —Bengaluru, Karnataka
- Full-time
- Scripting
- Linux
- Communication skills
SOC L3 Analyst
Bosch Group —Bengaluru, Karnataka
- Part-time
- Azure
- AWS
- Bachelor's degree
Quick apply
Threat Intelligence & Hunting Analyst
Quadrasystems.Net —Bangalore City, Bengaluru, Karnataka
- From ₹50,000 a month
- Full-time
- In-person
Quick apply
Security Operations Analyst
ITOrizon —Bengaluru, Karnataka
- Email
- Azure
- Oracle
- Computer Science
Cyber Analyst ( French Speaker )
TechBiz Global GmbH —Bengaluru, Karnataka
- Full-time
- Remote
- Windows
- Master's degree
- Bachelor's degree
Quick apply
IN–Associate –KYC/AML - FinCrime COE-Advisory– Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
6d
SOC Analyst — Security Operations
Revantage Global Services India Private Limited —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Windows
- Bachelor's degree
Quick apply
3d
Associate, Threat Intelligence
Kroll —Bengaluru, Karnataka
- Full-time
- English
- Research
- Analysis skills
- Flexible schedule

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Technical Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Qualifications

Jira
BCS
Microsoft Excel
Computer Science
Slack
Technical support
Microsoft Office
Bachelor's degree
Zendesk
Confluence
REST
Computer Information Systems
SharePoint
APIs
Customer support
Application support
SaaS
Requirements gathering
Communication skills
Information Technology

Full job description

Job Summary

We are looking for an experienced Technical Support Analyst to provide technical and application support for enterprise SaaS products. The ideal candidate should have 2+ years of experience in Technical Support, Application Support, Product Support, SaaS Support, or Implementation Support, with strong troubleshooting abilities, excellent customer communication skills, and experience managing support tickets in a fast-paced environment.

The role involves troubleshooting customer issues, performing root cause analysis, collaborating with cross-functional teams, documenting solutions, and ensuring timely resolution while maintaining high customer satisfaction and SLA compliance.

Key Responsibilities

Receive, triage, and manage technical support tickets through Zendesk for enterprise products, including APIs, EasyPay, FSM, Data Direct, and related platform services.
Monitor assigned support queues, prioritize inbound requests, and provide timely updates to customers and internal stakeholders.
Troubleshoot customer-reported issues using product documentation, API documentation, system logs, support history, and internal knowledge resources.
Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation.
Communicate directly with customers via email and virtual meetings to clarify issues, provide status updates, explain next steps, and guide them toward resolution.
Advise customers and internal teams on product updates, known issues, configuration changes, process improvements, and recommended troubleshooting steps.
Collaborate with Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues.
Escalate product defects, recurring issues, and system failures to Engineering or Product teams with complete documentation, supporting evidence, business impact, and reproduction steps.
Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation.
Identify trends and recurring issues across APIs, EasyPay, FSM, Data Direct, and other supported products to recommend process improvements.
Document issue details, customer communications, root cause analysis, resolution steps, and escalation history within Zendesk, Jira, Confluence, and related systems.
Meet SLA response and resolution targets while managing multiple support cases simultaneously.
Recommend preventive actions, automation opportunities, documentation improvements, and operational enhancements to reduce repeat incidents.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
Minimum 2+ years of experience in Customer-Facing Technical Support, SaaS Support, Application Support, Implementation Support, or Product Support.
Strong functional understanding of SaaS products, API documentation, technical troubleshooting workflows, customer support operations, and escalation management.
Experience using Zendesk or similar ticketing platforms to manage support tickets, SLAs, and customer communications.
Ability to troubleshoot API CRUD operations, payment workflows, FSM activities, reporting, data delivery, user access, configurations, file processing, and system behavior.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience conducting customer meetings, gathering requirements, explaining technical findings, and driving issues toward resolution.
Strong documentation skills with experience creating knowledge base articles, troubleshooting guides, escalation summaries, and technical documentation.
Analytical mindset with the ability to identify recurring issues, trends, and process improvement opportunities.
Ability to prioritize and manage multiple support cases in a fast-paced environment.
Strong collaboration skills with cross-functional teams including Support, Professional Services, Product, Engineering, Customer Success, and Management.

Preferred Technical Skills

Zendesk
Jira
Confluence
Slack
Microsoft Teams
Microsoft Office Suite
SharePoint
Microsoft Excel
Support Monitoring Tools
Product Documentation & Internal Knowledge Bases
APIs and REST-based integrations

What We Offer

Competitive salary based on experience.
Opportunity to work with enterprise SaaS applications and global customers.
Exposure to modern support technologies and API-driven platforms.
Professional learning and career growth opportunities.
Collaborative, technology-focused, and supportive work environment.

Job Type: Full-time
Location: Bengaluru, Karnataka
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

investigations analyst jobs in bengaluru karnataka

Technical Support Analyst

L2 Technical Support Analyst

T&E Audit & Investigations - Analyst

Investigation Specialist, Fraud Prevention Operation

Security Incident Response Analyst

Analyst (Non-Voice)

Cyber Security Analyst

SOC L1 Analyst

Security Ops Center Analyst

Fraud Analyst

T&T | Cyber: D&R | Consultant | Incident Response & Handling | Bengaluru

Analyst, Information Security

SOC Analyst

SOC L3 Analyst

Threat Intelligence & Hunting Analyst

Security Operations Analyst

Cyber Analyst ( French Speaker )

IN–Associate –KYC/AML - FinCrime COE-Advisory– Bangalore

SOC Analyst — Security Operations

Associate, Threat Intelligence

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