bengaluru karnataka pass software Jobs – 188 Open Jobs Today

L1 Support Engineer
Layman's Hub —Bangalore City, Bengaluru, Karnataka
- ₹3,48,984.02 a year
- Part-time
- Software troubleshooting
- Microsoft Office
- 12th Pass
Quick apply
9d
Software Engineering
Microsoft —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Windows
Full Stack Engineer
Zinnov —Koramangala, Bengaluru, Karnataka
- APIs
- AI
Software Engineer
Microsoft —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
Software Development Engineer in Test I
HackerRank Careers —Bengaluru, Karnataka
- Full-time
- JavaScript
- APIs
- AI
Lead I - Software Engineering
UST Global —Bengaluru, Karnataka
- AWS
- Linux
- Python
SB Author
Capgemini —Bengaluru, Karnataka
Software Engineer II
Microsoft —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
2d
Tech Support (Tech Support)
MSI Services —Bengaluru, Karnataka
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Internal Tech - IT Software Asset Management Officer
Endava —Bengaluru, Karnataka
- ₹2,50,000 - ₹2,70,000 a month
- Full-time
- Hybrid work
- Oracle
- English
- Analysis skills
- Flexible schedule
Quick apply
Associate Technical Account Manager
Xactly Corporation —Bengaluru, Karnataka
- Full-time
- Sales
- SQL
- Analysis skills
- Commuter assistance
- Health insurance
AI Economics Engineer
BT —Bengaluru, Karnataka
- Master's degree
- AI
- Communication skills
8d
Mobile Testing Engineer (Freshers)
Marquis Technologies —Bangalore City, Bengaluru, Karnataka
- ₹2,50,000 - ₹3,00,000 a year
- Bachelor's degree
- Travel
- In-person
Quick apply
9d
Staff Engineer Software
Infineon Technologies AG —Bengaluru, Karnataka
- Full-time
- C++
- Scripting
- Recruiting
Software Development Engineer, Prime Video Sports
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- AWS
Computer Operator cum Office Assistant
Pravisree —Banashankari, Bengaluru, Karnataka
- ₹15,503.02 - ₹20,000.00 a month
- Full-time
- Walk-in
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Software Engineer III
Guidewire Software —Bengaluru, Karnataka
- Full-time
- Java
- Databases
- SQL
- Health insurance
Principal Software Engineer - C++
Microsoft —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- DevOps
Software Intern
Andolasoft —Bengaluru, Karnataka
- Full-time
- Computer Science
- AWS
- JavaScript
Software Dev Engineer III - Test, Amazon Now (Project Tez)
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
- APIs

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L1 Support Engineer

Layman's Hub
Bangalore City, Bengaluru, Karnataka

Quick apply

Job details

Part-time | Full-time
₹3,48,984.02 a year
9 days ago

Qualifications

Buffer (application)
Software troubleshooting
Microsoft Office
12th Pass
IT support
ServiceNow
10th Pass
VPN

Full job description

EXPERIENCE: 1-3 YEARS

The L1 IT Support Engineer will serve as the single point of contact for all end-user IT issues across Synov’s client India locations. The role involves providing virtual and on-site IT support during business hours, managing the end-to-end hardware asset lifecycle, and ensuring a high-quality user experience through timely resolution and proactive service. The engineer will leverage Darwinbox as the primary ITSM/ticketing platform to log, track, and resolve issues while maintaining strong adherence to SLAs and service quality metrics.

Key Responsibilities

End-User Support (Pan-India)

•Act as the single point of contact for all IT support requests from end-users across India locations, both virtually and physically (at the base location).

•Provide first-level troubleshooting and resolution for hardware, software, operating systems, email, collaboration tools, network, and connectivity issues.

•Coordinate with vendors or onsite hands at other India offices for physical interventions when remote resolution is not feasible.

•Manage employee onboarding and offboarding – system setup, account creation, access provisioning, asset handover, and asset recovery.

•Handle account management activities including password resets, group access, mailbox configuration, and MFA setup.

•Support VPN, Wi-Fi, video conferencing tools (Zoom, Teams, Google Meet), and standard business applications.

•Escalate unresolved or complex issues to L2/L3 teams or external OEM / vendor support with proper documentation.

Ticket Management (Darwinbox ITSM)

•Log, categorize, prioritize, and track all incidents and service requests within Darwinbox.

•Ensure tickets are updated in real-time with accurate status, resolution notes, and closure codes.

•Drive ticket closure within agreed SLAs and follow up proactively on pending items.

•Generate periodic reports on ticket volume, trends, SLA adherence, MTTR, and recurring issues.

Hardware Asset Management (All India Locations)

•Own the end-to-end IT asset lifecycle – procurement coordination, tagging, allocation, tracking, maintenance, and disposal.

•Maintain an accurate and up-to-date asset inventory for laptops, desktops, peripherals, mobile devices, and accessories across all India offices.

•Conduct periodic physical and virtual audits to reconcile asset records.

•Manage warranty tracking, AMC renewals, and coordination with OEMs / vendors for repairs and replacements.

•Handle stock management, buffer inventory planning, and shipment coordination between offices.

•Maintain proper documentation including asset allocation forms, gate passes, and disposal records.

Compliance & Documentation

•Adhere to Synov’s client IT security policies, data protection guidelines, and compliance standards.

•Create and update knowledge base articles, SOPs, and user guides for recurring issues.

•Support internal and external audits with required asset and ticket data.

Key Performance Indicators (KPIs)

Performance in this role will be evaluated against the following KPIs:

KPI Description

SLA Adherence Percentage of tickets responded to and resolved within defined SLAs across priority levels.

MTTR (Mean Time to Resolve) Average time taken to resolve incidents and service requests, tracked by priority.

User Experience – NPS Net Promoter Score captured through end-user feedback post ticket closure.

Asset Inventory Accuracy Reconciliation accuracy of hardware assets across all India locations.

First Contact Resolution (FCR) Percentage of issues resolved at L1 without escalation to higher tiers.

Pay: ₹348,984.02 per year

Work Location: In person

Quick apply

Refine Your Search

pass software jobs in bengaluru karnataka

L1 Support Engineer

Software Engineering

Full Stack Engineer

Software Engineer

Software Development Engineer in Test I

Lead I - Software Engineering

SB Author

Software Engineer II

Tech Support (Tech Support)

Internal Tech - IT Software Asset Management Officer

Associate Technical Account Manager

AI Economics Engineer

Mobile Testing Engineer (Freshers)

Staff Engineer Software

Software Development Engineer, Prime Video Sports

Computer Operator cum Office Assistant

Software Engineer III

Principal Software Engineer - C++

Software Intern

Software Dev Engineer III - Test, Amazon Now (Project Tez)

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