bengaluru karnataka salesforce commerce (support) Jobs – 158 Open Jobs Today

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

We are looking for a Support / Hub support lead with 6+ years of experience who manages and supports the day-to-day operations of a central location or "hub" within an organization. This role often involves managing resources, monitoring performance, and ensuring smooth operational processes. also, seek regular feedback and improve as a continuous improvement.

What you do

6+ years of experience in Support / Hub Support lead activities. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Flexible and adaptable with right mindset to handle fast phased environment.

Technical Acumen:

Solid understanding and hands-on experience with SFCC feature and functionalities. Strong knowledge and experience configuring Business Manager (BM) features and modules. Experience with support tools (Service Now) and dashboards (Dynatrace, Grafana) to measure the KPIs. Familiarity with tools (e.g., Jira, Confluence).

What we ask

Operations Support:

Co-ordinate with Zones IT/Central/Third parties on activities that impact the production (Incidents, Problems, new releases, maintenance/events, Zones operations / campaigns). Overseeing the efficient execution of hub operations with effective resource allocation, communication, reporting, ticket triaging, Problem prioritization, feedback sessions. Effective management of planned rituals (daily, weekly, monthly calls with Zone/Central/Stakeholders). Develop and maintain standard operating procedures for all support operations.

Problem Solving:

Identifying and addressing operational challenges, suggesting solutions, and driving improvements to processes.

Team Leadership:

Providing guidance, support, and motivation to support team members, fostering a positive and collaborative work environment.

Communication & Stakeholder Management:

Primary point of contact for all hub-related discussions.

Continuous Improvement:

Feedback sessions with customers, support team and other stakeholders to understand the gaps and overcome the situations. Focus on innovations and automations which will give value add to the customers/deliverables from the support team (productivity, quality, etc.,)

What we offer

Joining the Valtech global team puts you in the ranks of a pioneering digital innovator worldwide. We focus on delivering quality services to clients, fostering the growth and development of our workforce. As an integral member of the team, you will have the opportunity to pave your career path while significantly contributing to our business success.

At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). You can find out more about what we’re doing to create a Valtech for everyone here.

Please do not worry if you do not meet all of the criteria or if you have some gaps in your CV. We’d love to hear from you and see if you’re our next member of the Valtech team!

Apply Now

Refine Your Search

salesforce commerce (support) jobs in bengaluru karnataka

Salesforce Commerce (Support / Hub Support) - Lead

Salesforce Commerce (Support) - Manager

Salesforce Commerce - Release Manager

Salesforce Commerce Cloud (SFCC) - B2C - Developer / Senior / Lead Developer

Salesforce Commerce Cloud (SFCC) - B2C - Technical Lead

Senior Salesforce Administrator

Salesforce Data Cloud-Consultant, Managed Services- Customer-DF&I

Salesforce B2B Commerce Services Technical Specialist

Salesforce Commerce Cloud Developer

Lead I - Sr Salesforce Commerce Cloud Developer

Salesforce Devops - Senior Consultant, Managed Services - DFO&I - Customer

Salesforce Devops - Consultant, Managed Services - DFO&I - Customer

Salesforce Functional Consultant

Salesforce Commerce Cloud (SFCC) - B2C - Developer / Senior Developer - Frontend / Integration

Salesforce Technical - Consultant, Technical Transformation - Sales & Service - Customer

Salesforce Technical - Analyst, Technical Transformation- Sales & Service- Customer

Salesforce Apex Development(Health Cloud) - Consultant, Managed Services - DFO&I - Customer

Salesforce Apex Development (Agentforce) - Consultant, Managed Services - DFO&I - Customer

Salesforce RCA Architect-Lead Business Transformation Architect-Sales & Services-Customer

Salesforce Technical - Senior Consultant, Technical Transformation - Sales & Service -Customer

I want to receive the latest job alerts for salesforce commerce (support) in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected