Bengaluru Karnataka Senior technical support Jobs – 6805 Open Jobs Today

Senior Technical Support Specialist
EProductivity Software Packaging Technol —Whitefield, Bengaluru, Karnataka
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Desktop Support
m360 Research —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
3d
Senior Technical Support Analyst
Optum —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
- Health insurance
2d
IT support
MAXVY —Bengaluru, Karnataka
- Azure
- Software troubleshooting
- B.Sc
Intern – IT Support Engineer
Reward360 Global Services Private Limited —Bengaluru, Karnataka
- Google Suite
- Computer Science
- Software troubleshooting
Quick apply
Senior Technical Support Engineer
Saviynt —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Windows
- Java
- SQL
Quick apply
Senior Technical Support Specialist
Autodesk —Bengaluru, Karnataka
- Full-time
- CRM software
- Bachelor's degree
- Construction experience
- Flexible schedule
Senior Technical Support Engineer
Nightfall AI —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Customer service
- Salesforce
Quick apply
Technical support Engineer
LogiCoy —Bengaluru, Karnataka
- Email
- Java
- Bachelor's degree
- EMR systems
- Work from home
- Flexible schedule
Java AI Developer
Infosys Limited —Bengaluru, Karnataka
- Java
- Databases
- Software development
10d
IT Help Desk Engineer - TKC
FINACPLUS GLOBAL SERVICES PRIVATE LIMITED —Bengaluru, Karnataka
- Weekend availability
- Azure
- Software troubleshooting
- Windows
Quick apply
SAP Technical & BI Senior Manager
NextRise Solutions —Bangalore City, Bengaluru, Karnataka
- ₹2,50,000 - ₹2,60,000 a month
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Customer Support Executive (Chat and Email Specialist)
CONNECT AND HEAL PRIMARY CARE PRIVATE LIMITED —HSR Layout, Bengaluru, Karnataka
- Up to ₹5,00,000 a year
- Full-time
- Salesforce
- English
- Typing
- Health insurance
Quick apply
11d
Senior Customer Success Manager – Technical Support
IBSFINtech —Bengaluru, Karnataka
- Full-time
- Computer Science
- Salesforce
- Engineering
IT Technical Support Specialist
OURS GLOBAL —Bengaluru, Karnataka
- Email
- Walk-in
- Spanish
- Software troubleshooting
- Customer service
Senior Technical Executive
STONERA SYSTEMS PVT LTD —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
Senior Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Bengaluru, Karnataka
- Software troubleshooting
- Windows
- Diploma
Quick apply
Senior QA Engineer (100% Remote)
Tether Operations Limited —Bengaluru, Karnataka
- Email
- Remote
- Computer Science
- DevOps
- English
RC FS-MS - EY COMPLY and RVS- Campus Staff
EY —Bengaluru, Karnataka
- Oracle
- Computer Science
- Java
Senior Technical Support Engineer / Technical Support Engineer
REACH Sewn Technologies and Consulting —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- English

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Senior Technical Support Specialist

EProductivity Software Packaging Technol
Whitefield, Bengaluru, Karnataka

Quick apply

Job details

Permanent

Qualifications

BCS
Azure
Computer Science
Incident management
Software troubleshooting
Kubernetes
Ansible
Salesforce
ERP systems
Technical support
AWS
Bachelor's degree
ITIL
Scripting
Computer networking
Cloud computing
Application support
Communication skills
Python
PowerShell

Full job description

About ePS Packaging

At ePS Packaging, we’re shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency, and unlock growth.

With over 30 years of experience, a global footprint, and a deep understanding of the packaging industry, we believe one thing above all: our success grows when our customers thrive.

Senior Technical Support Specialist – Cloud, ERP & Production Operations

Job Summary:

We are seeking a Senior Technical Support Specialist to lead production support operations across ERP systems and cloud environments. This role involves managing critical incidents, driving escalations, ensuring SLA adherence, and mentoring team members in a 24x7 support model.

Key Responsibilities:

Lead troubleshooting and resolution of complex ERP, infrastructure, and cloud issues
Manage ERP software installations, upgrades, and environment validations
Oversee Salesforce queue management, ensuring proper prioritization, assignment, and SLA adherence
Handle high volume customer incidents, support calls, and critical escalations
Act as primary owner for P1 incidents, driving war rooms, coordination, and service restoration
Ensure effective communication during incidents with stakeholders and customers
Support and maintain cloud environments on AWS(Primary) or Azure
Perform advanced troubleshooting across applications, servers, networking, and databases
Participate in 24x7 on-call rotations, ensuring strong shift governance
Drive incident reviews, RCA (Root Cause Analysis), and preventive actions
Coordinate with SRE, Engineering, and Infrastructure teams during outages and releases
Analyze logs, monitoring alerts, and performance trends to identify systemic issues
Ensure strict adherence to SLAs, escalation processes, and support standards
Create and maintain SOPs, runbooks, and knowledge base articles
Mentor junior engineers and improve team capability
Drive continuous improvements in monitoring, automation, and operational processes.

Experience & Qualification:

Bachelor’s degree in Computer Science, IT, or related field
5–8 years of experience in technical support, ERP support, or cloud operations
Strong experience in production support, shift operations, and incident management leadership
Strong experience in ERP application support (installation, upgrades, troubleshooting)
Proven experience handling high-volume incidents and customer escalations
Strong ownership of P1/P2 incidents and production support environments
Good understanding of AWS(Primary) or Azure cloud platforms
Strong troubleshooting skills across infrastructure, networking, and applications
Experience with Salesforce or similar ticketing systems for queue management
Experience with monitoring/logging tools such as Prometheus, Grafana, or CloudWatch
Knowledge of incident management and SLA-driven environments
Excellent communication, stakeholder management, and escalation handling skills
Ability to perform under pressure in critical production scenarios

Preferred Skills:

Knowledge of Cloud tools such as Lambda, Fargate, ECS, or Kubernetes
Experience with automation or scripting (Shell, PowerShell, Python, Ansible)
Understanding of Cloud Computing and Onboarding
Exposure to ITIL or ITSM practices

Why Join ePS

At ePS, you’ll be part of a global, collaborative, and forward-thinking team that’s redefining what’s possible in the packaging industry.

We foster an inclusive workplace where diversity drives innovation and every team member’s voice is valued. You’ll have the opportunity to make a real impact, helping our customers operate smarter and succeed sustainably.

#LI-NK1

Quick apply

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senior technical support jobs in bengaluru karnataka

Senior Technical Support Specialist

Desktop Support

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Intern – IT Support Engineer

Senior Technical Support Engineer

Senior Technical Support Specialist

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Technical support Engineer

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Senior Customer Support Engineer

Senior QA Engineer (100% Remote)

RC FS-MS - EY COMPLY and RVS- Campus Staff

Senior Technical Support Engineer / Technical Support Engineer

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