bengaluru karnataka social media escalations Jobs – 75 Open Jobs Today

Head of Customer Experience
INSTATAIL PRODUCTS PRIVATE LIMITED —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
1d
Senior Guest Service Associate
RAHO Hospitality —Bengaluru, Karnataka
- ₹45,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
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Guest Service Associate
RAHO Hospitality —Bengaluru, Karnataka
- ₹30,000 a month
- Full-time
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Clinic Manager
Skinmatics LLP —HSR Layout, Bengaluru, Karnataka
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- Full-time
- Microsoft Word
- English
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RR-0341974 - Sr Analyst II Infrastructure Services
DXC Technology —Bengaluru, Karnataka
- Weekend availability
- Microsoft Outlook
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Associate Manager Infrastructure Services
DXC Technology —Bengaluru, Karnataka
- Full-time
- Oracle
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CORE NETWORK OPERATIONS ENGINEER (1ST LINE) - Bangalore VOIS
Vodafone —Bengaluru, Karnataka
- Full-time
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Customer Care Executive
Umbrella InfoCare —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Part-time
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- Bachelor's degree
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Network Security Engineer - Fortigate Firewalls - VOIS-Bangalore
Vodafone —Bengaluru, Karnataka
- Full-time
- Mentoring
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Manager - Media Relations
Tracxn Technologies —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
IMG-Analyst II Infrastructure Services
DXC Technology —Bengaluru, Karnataka
- Full-time
- Windows
- Analysis skills
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Chat Support Executive
IDS Logic Pvt Ltd —Kammanahalli, Bengaluru, Karnataka
- ₹16,450.94 - ₹34,988.63 a month
- Part-time
- Salesforce
- English
- Master's degree
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1d
Analyst III Infrastructure services
DXC Technology —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
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Program Manager – Critical Customer Situations
Sprinklr —Bengaluru, Karnataka
- Full-time
- Sales
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- Paid time off
1d
Analyst - Executive Escalation. View Jobs
Swiggy —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Writing skills
non voice process
IPsoft Global Services —Koramangala, Bengaluru, Karnataka
- ₹16,029.07 - ₹34,771.79 a month
- Part-time
- CRM software
- English
- Microsoft Office
Quick apply
Scality Storage Engineer
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Weekend availability
- Engineering
- Data analysis skills
- Windows
Associate / Sr Associate - Query Management
Firstsource Healthcare —Bengaluru, Karnataka
- English
- 12th Pass
- Communication skills
Candidate Source & Screen Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
SENIOR CYBER INCIDENT MANAGEMENT, OPERATIONS & RESPONSE SPECIALIST - VOIS
Vodafone —Bengaluru, Karnataka
- Full-time
- Computer Science
- Communication skills

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Head of Customer Experience

INSTATAIL PRODUCTS PRIVATE LIMITED
Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹1,00,000 - ₹1,50,000 a month
1 day ago

Benefits

Internet reimbursement
Provident Fund
Health insurance
Paid time off
Cell phone reimbursement
Flexible schedule
Paid sick time

Qualifications

Customer retention
Customer service
Salesforce
Supply chain
Quality assurance
Bachelor's degree
Zendesk
Customer support
Business Administration
Leadership
Senior leadership

Full job description

Head of Customer Experience (CX)

Location: Bengaluru, Karnataka (On-site/Hybrid)

Department: Customer Experience

Reporting To: CEO

About LegUp

At LegUp, we are committed to creating exceptional customer experiences while building a scalable and sustainable business. As we continue to grow rapidly, we recognize that operational challenges and supply chain inefficiencies have impacted customer satisfaction and brand perception.

We are actively investing in strengthening our operations and customer-first culture. To lead this transformation, we are seeking an experienced and strategic Head of Customer Experience (CX) who can drive customer-centric change, restore customer trust, and establish best-in-class support and service standards across the organization.

Role Overview

This is a high-impact leadership role responsible for driving customer experience strategy, service excellence, reputation management, and cross-functional collaboration. The ideal candidate will serve as the voice of the customer, working closely with Operations, Supply Chain, Product, and Leadership teams to improve customer satisfaction, operational efficiency, and long-term customer loyalty.

The successful candidate will be responsible for transforming customer support from a reactive function into a proactive, data-driven, and customer-obsessed organization.

Key Responsibilities

Strategic Customer Experience Leadership

Develop and execute a comprehensive customer experience transformation strategy.
Lead initiatives aimed at improving customer satisfaction, retention, and advocacy.
Establish short-term and long-term CX roadmaps aligned with company objectives.
Drive customer-centric decision-making across all business functions.

Customer Trust & Reputation Management

Own and improve the company's online reputation across review platforms, social media channels, and customer feedback forums.
Design communication frameworks that ensure transparency during service disruptions, delays, or operational challenges.
Develop escalation management processes for high-priority customer concerns.
Monitor customer sentiment and implement corrective action plans.

Cross-Functional Collaboration

Partner closely with Operations and Supply Chain teams to identify and eliminate customer pain points.
Translate customer feedback into actionable operational improvements.
Create proactive customer communication systems for service disruptions and delivery-related issues.
Ensure alignment between operational capabilities and customer expectations.

Customer Support Excellence

Optimize customer support processes, workflows, and service standards.
Improve key performance indicators including:
First Response Time (FRT)
First Contact Resolution (FCR)
Resolution Time
Escalation Rate
Customer Satisfaction (CSAT)
Implement quality assurance and service excellence programs.
Establish scalable support frameworks to support business growth.

Analytics & Insights

Define and monitor CX performance metrics, including:
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
Customer Retention Metrics
Conduct root cause analyses of customer complaints and negative reviews.
Present actionable insights and improvement recommendations to senior leadership.
Utilize customer data to drive strategic decisions and operational improvements.

Team Leadership & Development

Build, mentor, and lead a high-performing customer experience team.
Foster a culture of accountability, empathy, ownership, and continuous improvement.
Design training and coaching programs to enhance service quality and customer engagement.
Establish performance management frameworks and career development pathways.

Qualifications & Experience

Required

Bachelor's degree in Business Administration, Operations, Customer Experience, or a related field.
8+ years of experience in Customer Experience, Customer Support, Operations, or Service Management.
Minimum 3+ years in a senior leadership role managing CX teams.
Proven experience in fast-paced startup, e-commerce, logistics, supply chain, or consumer-facing environments.
Strong understanding of customer service operations, escalation management, and process improvement.

Preferred

Demonstrated success in improving customer satisfaction and customer loyalty metrics.
Experience managing reputation recovery or customer experience transformation initiatives.
Strong understanding of supply chain and operational processes.
Experience with CRM and CX platforms such as Zendesk, Freshdesk, Intercom, Salesforce, or similar tools.

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

social media escalations jobs in bengaluru karnataka

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